SUMMARY:

• An accomplished and goal driven Programme Professional with a background in Portfolio and Project Management (PPM) and Change Management.
• Proven ability to lead teams to deliver programmes and projects while maintaining process control.
• Experience in building teams by developing and motivating skilled professionals while utilising and enhancing project disciplines and methodologies to achieve successful delivery.
• Broad experience with small private and large global companies within the Financial Services and Insurance industry.
• Ability to create and build relationships with Senior Stakeholders to support delivery in line with business strategic initiatives.

SKILL:

Project Portfolio Management

Change Management (CM)

Project Management (PM)

Stakeholder Engagement

Team Development

Governance

Reporting

RAID Management

Communications

CAREER HISTORY:

Senior/Lead PMO

Confidential

Responsibilities:

• Create and Lead the Programme Management Office
• Own the Programme Governance Cycle including status reporting for all workstreams and overseas business units
• Ensure controls are in place in order to manage changes in scope, schedule and costs
• Create content for regular updates to both the Executive Steering Committee and Enterprise Risk Committee (Pacific Life)
• Write and circulate minutes from Executive meetings to Senior Stakeholders (incl. CEO, CFO, CRO and General Counsel)
• Create and project manage the CM Principles and Guidelines for Valentine programme, ensuring successful handover to BAU
• Responsible for the creation of PLRe PPM CM Framework and principles and implementation into wider PLRe organisation
• Ensure all key artefacts and documents are maintained and updated accordingly
• Lead and manage programme successfully through each Internal Audit
• Lead the programme successfully through external audit by PricewaterhouseCoopers (PwC) to ensure success
• Project manage the Front Office workstream covering Marketing & Communications
• Create all programme documentation (incl. Business Case, Project Initiation Document, Project Definition Document) for sign off
• Ensure consistency, accuracy and quality in application of programme methodology and artefacts produced
• Create the programme budget including the resource allocations and subsequent splits into various categories
• Work with the Director of PPM to create a central Project Management Office (PMO) for PLRe, including the creation of a CoE
• Manage junior PMO team members (incl. support, mentor and developing)
• Assist Core PPM team with implementation of PPO tool

PMO

Confidential

Responsibilities:

• Ensure initiative delivery is managed efficiently and effectively, in line with the Confidential policies and standards
• Working within the Central PMO team to support multiple initiatives
• Provide support on project management processes, procedures and techniques suggesting improvements where appropriate
• Maintain and actively manage initiative documentation
• Manage the migration to the new Governance Tools (Agile Central and Lean Control Tool) for all initiatives
• Track, consolidate and report issues with the migration to the new tools reporting directly to Project Sponsor
• Coordinate and maintain initiative audit artefacts
• Create and maintain Programme RAIDs document and ensure it is up to date and accurate
• Create content to be presented to Senior Stakeholders at both the Programme Forum and Steering Committee
• Chair meetings and distribute minutes and actions to senior stakeholders
• Maintain bespoke Resource Management Tool (RMT)
• Work with the project managers to create and maintain project plans and status reports
• Safeguard effective change control processes
• Support Programme Managers in tracking outcomes, ensuring the planned outputs deliver the agreed outcomes
• Chair weekly meetings with Portfolio Directors
• Support Programme Managers, Directors and AEs on ad - hoc requests
• Support, develop and manage junior team members

PMO Analyst

Confidential

Responsibilities:

• Manage the weekly workstream progress report cycle, ensuring all are up to date and accurate
• Lead weekly meeting with Programme managers acting as key contact for all queries regarding workstream progress
• Track and report on Confidential contracted Sprint deliverables
• Own the weekly reporting process for outstanding defects per Sprint using ALM system
• Responsible for creating reports for both Agile and Waterfall methodologies that are used on programme
• Own the Change Control process including being chair for the Change Control Board
• Workday7 report updated monthly with Programme Managers
• Create content to be presented to Senior Stakeholders at the Steering Committee
• Responsible for accurate capture of minutes including actions from Steering Committee Meetings
• Manage RAID logs for all workstreams to ensure updated accurately and frequently
• Chair and manage RAID reviews to ensure Governance
• Own the process for reporting outcomes from Lessons Learned and Retrospectives
• Work closely with BAU PMO to investigate if Gating Process could be implemented on Programme
• Feedback to BAU PMO where appropriate improvements on project management processes, procedures tools and techniques
• Chair weekly Leadership meetings in place of Head PMO when requested
• Work closely with Project Planner to ensure all workstream plans and milestones are updated and consolidated regularly
• Support Project Managers and Programme Managers where needed
• Support, develop and manage junior team members

PMO

Confidential

Responsibilities:

• Provide support on project management processes, procedures and techniques to Programme Director and Portfolio Managers
• Provide consolidated view of reporting for project, programme and portfolio data
• Produce monthly dashboards in a timely and accurate manner to a high quality, ensuring they are consistent and comprehensive
• Develop status reports and other deliverables as assigned by the Programme Director
• Manage the milestones ensuring they are measurable and established and monitor them on an ongoing basis
• Assist Project Manager(s) and PMO with the day-to-day project responsibilities
• Update weekly reports (incl. status and RAIDs)
• Develop and maintain project plans with Project Managers
• Assist in Executive meetings by taking notes and documenting action items
• Provide support when required for the Programme Director
• Create and own the systems and procedures to ensure efficient processing and retrieval of information

Business Readiness PMO Analyst

Confidential

Responsibilities:

• Own the weekly RAID report end to end process to ensure accurate data feeds into the Programme Delivery Meetings
• Manage and maintain the resource plan for the Team
• Create and maintain the schedules for circa 1000 delegates (UK and overseas)
• Document all delegate records to ensure each delegate reaches the agreed competency
• Providing daily and weekly statistics on delegate progress
• Main point of contact for all Environment/ issues that interrupt the schedule
• Work directly with the Environment Team to ensure issues are resolved quickly
• Responsible for uploading all the Articulate Storyline e-learning onto the in-house system
• Peer review, test and upload of 19 Interactive e-learning modules to Articulate Storyline
• Assignment of e-learning modules in line with Colleague Learning Journeys
• Manage and maintain reporting from SuccessFactors
• Create and manage delegate attendance reports for all 5 locations (Northampton, Teesside, Chennai, Noida and Manila)
• Support the Delivery Manager and the Colleague Readiness Workstream Lead