SUMMARY:

To gain a position in a challenging environment within a progressive organization. I am prepared to work my hardest to benefit my employer and make myself an asset to any company by delivering business goals.

SKILLS:

Leadership Skills

Problem Solving Skills

Critical Thinking skills

Team Building Skills

Collection Skills

Great Customer Service

Attention to Detail

Constant Learner

Proficient in Microsoft Office (Excel, Word, Power Point, Visio, Outlook, Visual Studios)

Interpersonal Skills

Administrative skills

Web Based Application

Cash Handling Skills

Management Skills

Financial & Banking Duties

Requirements Gathering, Analysis and Documentation

User Acceptance Testing

WORK EXPERIENCE:

Confidential, Carrollton, Texas

Product Owner

Responsibilities:

• Assist with product strategy and drive the roadmap for a product.
• Drive business and technology initiatives in a cross functional environment
• Coordinate with stakeholders from Marketing, Legal/Compliance, Accounting, Treasury, Bankruptcy, Operations, Risk Management, BIDW and IT departments.
• Build and strengthen relationships with both internal and external partners.
• Manage all aspects of the product development lifecycle including research, design, proposals, prioritization, implementation and post launch maintenance.
• Lead a development team of 9 which is made up of 6 Developers, 2 BA’s and 1 QA.

Confidential, Carrollton, Texas

Business Analyst

Responsibilities:

• Met with stakeholders to outline problems, systems enhancements, opportunities and solutions for the business.
• Held sprint planning and grooming sessions to plan for future releases.
• Worked with our support team on key systems issues that are being reported by the field and have them prioritized for a release.

Confidential, Carrollton, Texas

Business Analyst

Responsibilities:

• Support in planning, designing and development of production defects for the maintenance team.
• Create defects and high level user stories for production issues and or enhancements.
• Drive daily scrum meetings with team to discuss what they worked on yesterday, working on today and any blockers they are running into that can leverage my expertise on product knowledge or requirement gaps.
• Work closely with product management on prioritizing field and stakeholder’s issues as it pertains to our current POS system.
• Hosts weekly maintenance stakeholder meetings to review and discuss current production defects, latest maintenance defects that were delivered into production, following maintenance defects planned for next release, maintenance defects closed in the last 7 days,
• Current Priority 1 defects in maintenance backlog and new business. Have weekly backlog grooming session’s with EPMO, Product Management and dev leads to ensure the backlog is clean and ready for the next release/s/.
• Have weekly meetings with CEO and President of the business to review maintenance release items and future releases.

Confidential, Dallas, Texas

General Manager

Responsibilities:

• Orientated General Manager with over 5 years of management experience providing direction and leadership to employees to grow the business.
• Formulation and execution of strategic, financial and marketing plans to achieve company goals on a daily basis.
• Was in charge of recruiting and employees on sales and relationship selling program better known as ( Confidential ).
• Operational lead and employee development on making sure we hit our daily goals and make sure we have the right people in place to meet goals.
• Measure and evaluate service levels offered to customers to improve customer’s retention and reduce levels of complaints.
• Develop and implement strategies for revenue and profit with the team to meet company standards and goals set forth.
• In charge of scheduling and evaluations of store manager to make sure he/she is promotable and meets company requirements on a monthly basis.
• In charge of implementing disciplinary actions such as corrective action or action plans on store manager if needed.

Confidential, Richardson, Texas

Store Manager

Responsibilities:

• Coach and develop assistant managers and customer service representatives by implementing daily store tasks and weekly goals to meet company expectations.
• Work with General Manager to identify monthly goals and implement marketing and collection strategies to meet company goals.
• Put vehicles out for repossession who are in default, send out appropriate documents at time of repossession to comply with state laws and regulation, managed stores inventory at the Auto Auction as well as process sold transactions in the POS system.
• Process payments, refinance accounts, process new title loans, appraise vehicles, conduct title audits, marketing as well as inbound and outbound collections.
• Report monthly evaluations for assistant managers and customer service representatives to make sure they are promotable and meet requirements within the company at their job level.
• Implement disciplinary actions such as corrective actions and action plans on assistant managers and customer service representatives.
• Was store manager for one of the most profitable stores in region 15 with highest ROA and helped grow branch from 100K to 2.4M within 1 year and 6 months.
• Helped train 5 General Manager In and also promoted 4 Customer Service Representatives to Assistant Store Managers and 2 to Store Managers in less than 2 years.

Confidential, Dallas, Texas

Store Manager

Responsibilities:

• Coach and developed assistant managers, shift supervisors and customer service representatives by implementing strategies to help meet store goals and objectives on a weekly basis.
• Supervised assistant managers, shift supervisors and customer service representatives including transaction processing and maintenance of entire loan portfolios and cash handling procedures.
• In charge of employee scheduling, interviewing and hiring employees at store level as well as administer progressive discipline of store employees including action plans, write ups and up to termination.
• Researching and resolving customer complaints to ensure retention and satisfaction.
• Completed daily reports and conducted weekly held check, loan and auto title audits.

Confidential, Dallas, Texas

Retail Customer Service

Responsibilities:

• Establish or identify prices of goods and tabulate totals using cash registers and optical price scanners. Issue receipts, refunds, credits or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Answer customers’ questions and provide information on procedures or policies.
• Maintain clean and orderly checkout areas, stock and mark prices on shelves.