SUMMARY:

• Experienced and top - level Human Resources, Payroll, Benefits, Change Management, Program and Project Manager with over fifteen years of accomplishment within the financial services, manufacturing, professional services and information technology industries and over six years of experience partnering with clients to transform their HR processes within SaaS environments, including 4 years of direct Workday business development and implementation experience.
• Skilled in all phases of the transformation life cycle, from strategic consulting through program management with an aptitude for helping customers derive maximum value from their solutions.
• A broad range of experience that includes global, cross-functional team leadership, executive leadership support, process improvement, data and analytics, requirements gathering, creating functional specification documents, communication strategies, stakeholder management, testing, and documentation. Human Resources, Financial and Information Technology expertise that includes proficiency in managing collaborative team-oriented Project Implementations, HCM Software as a Service solutions, data security, and employee development.
• Organized, enthusiastic, and customer focused with a proven ability to identify, analyze and define business solutions.

SKILL:

Human Resources: Recruiting, Interviewing, Onboarding/Offboarding, Payroll, Performance, Compensation, Learning & Development, Goal Setting, Benefits, Total Rewards

Full lifecycle Software Implementations: Discovery, Design, Configuration, Testing through Go Live

Human Capital Management (HCM) & Human Resource Information Systems (HRIS) Implementations & Management including Confidential Workforce Now, Oracle Fusion HCM, and Workday HCM

HCM & Payroll Data Integrations and Extract, Transform, Load, (ETL) processes

Change Management, Training & Curriculum Development and Delivery

Staff Recruitment, Development, & Management

Program and Project Management

TECHNICAL SKILLS:

Payroll Systems, Time Tracking, Talent Management, HCM & HRIS Systems: Vantage/ WorkForce Now, Ceridian Dayforce, Kronos, SAP SuccessFactors, WageWorks, Ultimate Software / UltiPro, PeopleSoft, Oracle Fusion HCM, Workday HCM

Functional and leadership experience for Global HRIS/HCM implementations for areas that include: Staffing models, Compensation & Benefits Eligibility, Supervisory Organization, Business Process Framework, Event Management, Role and User based Security Groups, Contingent Workers, Managerial Reporting, Custom Fields, Employee & Manager Self Service, Mobile, Integrations, High Volume Events, Delivery/Quality Assurance

WORK HISTORY:

HR Transformation PM

Confidential, Boston, MA

Responsibilities:

• Performed HR Assessment by interviewing 107 staff and faculty.
• Based on findings from the HR Assessment, identified 15 initiatives that address current challenges, built on strengths and in-flight initiatives, and enabled the organization to reach its strategic goals.
• HR ERP Selection Committee
• Defined a service catalog necessary to launch case management and knowledge management capability in ServiceNow
• Developed the high-level architecture diagram for ServiceNow in HRM
• Defined the business process for customer inquiry case management for HRM
• Wrote user stories to support the configuration of case management
• Configured and unit tested case management and knowledge management with: - Out-of-the-box (“OOTB”) dashboards - Email integration
• Conducted System Test
• Deployed to HRM personnel
• Managed communications plan for the duration of the Phase
• Assisted in reviewing and drafting program communications
• Defined the Change Network strategy including Change Champions role, responsibilities and time commitment •
• Developed a repeatable survey for collecting stakeholder feedback and determining their readiness for coming changes
• Built on existing work to define key business questions, metrics wish list and prioritized set of HR KPIs for 10 HR sub-functions (e.g., Payroll, Time & Attendance, HR Operations, Compensation, Benefits, Leave Management, Learning & Development, Performance Management, Talent Acquisition, Employee Relations)
• Developed a CHRO mock dashboard
• Identified value levers for the HR transformation
• Lead 2 Governance development workshop(s)/working session(s)
• Defined tiered governance model including: - Structure including number of tiers, purpose and roles for each tier - Decision-making inventory (i.e.,representative decisions made at each level or group in the organization) - Operational cadence (i.e., schedule of meetings in a typical quarter and month) - Reporting approach (i.e., inventory of the type of reports may be created)
• Demonstrated model through the governance of the HR Service Excellence Initiative

Senior Manager

Confidential, Boston, MA

Responsibilities:

• Update recruitment processes encompassing sourcing, screening, interviewing, selection and onboarding
• Implemented new Hiring Guide and Psychometric testing tool to aid in Leadership selection
• Year-End Compensation, Performance Management, and Goal Setting for 2019
• Vendor Risk Assessment for data protection
• General Data Protection Regulation (GDPR) review of all business processes utilizing Data Protection Impact Assessments (DPIA) to ensure compliance with European Union data laws
• Demonstrate proficiency and lead Best Practice Program development in multiple Workday functional areas to include: Core HCM, People Analytics, Workforce Planning, Recruiting, Talent Management, Compensation, Advanced Compensation, Projects, Benefits, Payroll, Time Tracking, and Absence Management
• Lead and manage Cloud-based Enterprise Software Consulting engagements including Roadmap planning, pricing & budgeting, contract negotiation, Project Planning, and Project Implementations
• Prioritize resources and projects to support company objectives by developing Workday Consulting capabilities and leading Project Teams of functional and technical staff for PeopleSoft, SAP, Oracle and Taleo system migrations to Workday Cloud HCM
• Work with the Client Project Managers to drive alignment, standardization, and scalable processes for new and existing programs on a global and cross-functional basis for Workday implementations through the various lifecycle stages, from project planning through design and delivery
• Gain Client agreement upon and actively manage key milestones, deliverables, roles and responsibilities as well as co-develop and maintain Project Charter, Project Plan as well as Action, Risk and Issue logs
• Liaise with Client, Implementation Partner, and Workday on project status updates, Delivery Assurance Checkpoints, product gap reporting, and other processes as defined in Workday Deployment Methodology

Oracle Fusion HCM, Program Manager

Confidential, Boston, MA

Responsibilities:

• Led team in final phase of PeopleSoft, SuccessFactors, and Taleo system migration to the Oracle Fusion Cloud HCM for top 20 Global Bank
• Partnered with HR Centers of Excellence (COEs), HR Operations, IT, Legal and Finance to design, configure, deploy and manage Oracle Fusion Cloud HCM and Taleo platform including:
• Defined, managed and supported customizations and extensions to the platform
• Defined, scheduled, and maintained Oracle HCM extract definitions
• Defined, scheduled and maintained Oracle Transactional Business Intelligence and BI Publisher reports
• Consulted with Subject Matter Experts (SMEs), Line Managers, as well as VPs, EVPs and SVPs across the business on future wave implementation requirements for Oracle HCM and Taleo systems
• Managed Analysts and Consultants in Fusion Fast Formula coding, compiling and data conversion processes with extensive use of Oracle HCM Data Loader (HDL) along with use of Extract-Transform-Load (ETL) tools and techniques for extract, mapping and troubleshooting data quality issues
• Managed SQL Analysts for supporting and extending integration tools and reporting
• Managed and led team in the use of standard HCM and Business Intelligence (BI) tools for data loading, reporting and extracts along with the Oracle Fusion Extensibility Framework to provide flex structures and custom & standard features
• Managed Roadmap for extension of Oracle Fusion HCM & Taleo system capabilities
• Managed Business Process development and workflow optimization efforts
• Implemented processes and controls to protect financial and non-financial information as related to security, availability, processing integrity, confidentiality, and privacy
• Led team in completion of SOX/SOC2/ISO 27001 audits in concert with external auditors

Senior HCM Implementation Manager

Confidential, Boston, MA

Responsibilities:

• Defined solutions and drove Human Capital Management IT solutions for Medium and Large Confidential on the Confidential Vantage and WorkForce Now platforms
• Provided leadership to the Solution Consulting and Configuration Analyst teams
• Responsible for system and configuration requirements gathering process and documentation with Clients
• Provided knowledge, direction and support to the Sales team
• Maintained Project Scope based upon Client’s stated business objectives and requirements
• Facilitated cross-functional solutions across HR, Payroll, Talent, & Time Tracking domains
• Identified, tracked, and closed technical design decisions through implementation lifecycle
• Led business and technical discovery, build, integration, testing, and Go-Live activities
• Provided direction and knowledge on the transmission, continuity, and quality of data through the data integration lifecycle
• Served as internal and client-facing subject matter expert (SME) for Confidential HCM products consistently demonstrating a superior understanding of Confidential -endorsed Best Practices

Senior SaaS Implementation Manager

Confidential, Charleston, SC

Responsibilities:

• Served as Project Manager and Client Account Lead for multiple Benefits Management Implementations and Data Integrations working with Senior Managers, Executives, Clients and Major Stakeholders to deliver outstanding Client satisfaction
• Configured SaaS tenants to integrate with top HRIS and Payroll Platforms with a principal focus on UltiPro, Dayforce, Confidential Vantage, Workforce Now, SAP SuccessFactors, Workday & Oracle HCM
• Provided feedback from Clients to Software Engineering for development roadmap
• Provided Client with insurance industry best practices for Benefits shopping, enrolling, managing, and exchanging data
• Solved Client needs by leveraging the product capabilities to the fullest extent possible
• Planned and drove to completion all tasks and activities related to Client Implementations including creating discovery tools, presentations and documentation
• Demonstrated deep, practical understanding of Benefits products and how to configure & customize the software platform with specific best practices for enterprise-level Clients
• Facilitated discovery sessions, product overviews, trainings, and implementation project meetings while demonstrating superior project implementation methodology and techniques
• Led the User Experience Group & Business Analysts in the design of new, reusable features
• Created accurate, concise requirements documentation to support Clients' objectives

HRIS Manager

Confidential, Charleston, SC

Responsibilities:

• Served as Workday Product Champion on full lifecycle Implementation from PeopleSoft 8.8 to Workday HCM working with an Implementation Partner and Workday Delivery Assurance to deliver a transformational HCM system enabled for employee self-service
• Supported technologies include Core HCM, Onboarding, Recruiting, Talent & Performance, Advanced Compensation, Employee Giving, Service Management/Service Center, and Expense
• Collected, audited and analyzed information to develop & deliver programs for orientation, training, performance appraisals, personnel development plans and succession planning
• Implemented HR programs including employee relations, policy administration, benefits, training, recruitment, worker's compensation and performance management
• Developed budget and forecasts and recommended programs and practices to establish and promote improvements that maintained a high level of employee moral
• Helped govern compliance with federal, state and local laws and legislation
• Defined HR metrics and associated KPIs used to attain measurable improvements in areas of retention, manager & leadership development, succession, and recruitment

Confidential, Buffalo, NY

Human Resources Manager

Responsibilities:

• Maintained compliance with federal and state legislation pertaining to all personnel matters, employment legislation and HR Compliance
• Led Human Resources programs including recruitment, training, employee relations, compensation, benefits, payroll, performance management, and Change Management
• Provided advice and counsel to multiple stakeholders from management to employee matters including, performance management, staffing, recruitment, and employment law
• Designed and facilitated HR related training programs for management, support departments and front-line employees
• Produced accurate and relevant HR metrics, associated KPIs and reports to assist and coach management with employee matters including disability management, terminations, investigations, employee morale, and performance management
• Coached employees and managers on development plans, learning opportunities, career pathing, and performance management
• Designed and implemented Change Management program for organizational initiatives including Learning Management, Expense Management System, and CRM systems

Associate Human Resources Manager / Corporate Trainer

Confidential

Responsibilities:

• Recruited, hired, trained and managed Technical Computer Trainers to ensure superior levels of customer satisfaction from Instructor Led Training classes
• Led daily, weekly and monthly coaching, counseling and feedback sessions for Information Technology trainers
• Reviewed, developed and edited training materials, curriculum, and course content to ensure comprehensiveness and accuracy and established learning and performance objectives, daily lesson plans, schedules and assessments
• Delivered Train-the-Trainer Certification Training as well as Senior-level Business Management Skills training including Change Management, Diversity Management, Consultative Sales & Project Management