PROFESSIONAL SUMMARY:

• Dedicated professional with over thirty years experience supporting the healthcare industry in a variety of positions
• Natural leader with over four years experience as a Project Manager successfully implementing software for behavioral health providers to maximize healthcare goals and requirements
• Practical behavioral health industry subject matter expert with over four years experience helping providers use technology to enhance patient care and improve agency viability through increased revenue and compliance
• Knowledgeable subject matter expert on Meaningful Use and the final rules for eligible providers.
• Knowledgeable product subject matter expert with over four years experience in planning/designing software functionality solutions as a member of the product team and manager of the customer - based clinical advisory board
• Resilient manager with over six years experience as the Executive Director of a nonprofit community based organization specializing in the delivery of services for developmentally disabled children and adults.
• Diverse administrator with over seventeen years experience in program management, training coordination, human resources/budget oversight, and direct patient care
• Exceptional work ethic with a passion for healthcare, customer service, company success, personal success, and overall innovation in all aspects of implementation solutions and services
• Proficient in most commonly used Microsoft Office Suite, such as Excel, Project, Word, and Outlook. Also, proficient in using SharePoint, 5PM, Confluence Wiki, and manyMoons.

PROFESSIONAL HISTORY:

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Managing implementation projects of the CareLogic (SaaS) software
• Currently managing projects totaling $35,000 of MRR
• Previously implemented projects totaling $68,477 of MRR
• Coordinating and providing oversight of all deployment, training, help desk, documentation, business process review, fit gap analysis, reports analysis, software configuration, and general functional and technical support services required for implementation
• Collaboratively working with clients and combining depth of industry knowledge and software skills with breadth of understanding of the different elements of business and their interdependencies
• Performing contract reviews, estimating and allocating project resources, developing project plans/timelines, and mentoring large project teams
• Obtaining software customization estimates and creating resulting statements of work
• Establishing/maintaining strong client relationships by demonstrating credibility, instilling trust, and providing transparent issue and risk management while remaining within scope of project
• As Project Manager of the CareLogic CCHIT ARRA certification project, was responsible for leading the CareLogic product through the Eligible Provider preliminary certification. Currently working toward CCHIT ONC-ATCB certification using the final rules and NIST test scripts.
• Primary Duties in Product SME role Include:
• Acting Project Manager and primary product team SME responsible for CareLogic’s preliminary CCHIT Meaningful Use certification
• Initial certification met September 2010
• Final Rules certification targeted October 2010
• Managing clinical advisory board
• Combining customer input to determine one solution within allocated product/project hours to meet all customer business needs
• Conducting design reviews and providing clinical SME approval
• Providing ideas and input for clinical product solutions that meet customer business requirements, but optimize compliance and usability, as well as company viability by ensuring all solutions meet/exceed industry trends

Confidential, Nashville, TN

Independent Consultant

Responsibilities:

• Provided utilization and compliance reviews and audits to Medicaid waiver community based programs
• Analyzed all of the agency medical records and internal Utilization Review processes and documents
• Documented findings and provided a Plan of Correction deliverable
• Conducted meetings with key subject matter experts to review findings and trained them on how to effectively implement plan of correction
• Resulted in successful agency CMS Medicaid waiver and state audits/inspections, lower rates of recoups from non-compliance, and improved services to the consumer

Confidential, Nashville, TN

Executive Director

Responsibilities:

• Provided personnel management of 50+ employees including development of job descriptions, performance evaluations, training, and staff incentive programs
• Worked closely with the Board of Directors, including each special committee (Executive, Financial, Development, HR, Program)
• Managed fundraising and development efforts to include fundraising events, ask letters, and United Way Campaigns
• Wrote and administered many private foundation and state grants
• Developed vision and marketing plan for current Outlook programs as well as developed new and expanded services
• Developed and administered annual budget for all departments with input from department managers
• Coordinated all program services to people with disabilities including Adult Day Services, Adult Supported Employment Services, Adult Personal Assistance Services, Children’s Early Intervention Services, Preschool program, Children’s Community-Based Services, and Ayudando Ni o’s
• Ensured good and strong relationships with all customers of Confidential to include the consumers, their families, state departments, major foundations, private donors, and vendors, etc.

Confidential, Franklin, TN & Spring Hill, TN

President

Responsibilities:

• Accounting and payroll
• Handled vendor contracts
• Purchasing
• Advertising/marketing
• Direct customer service-retail

Confidential, Las Vegas, NV

Director of Program Services

Responsibilities:

• Administrated over five community programs with 75 staff and 500+ clients
• Developed the budget and business plans for each division, including a new service brought on line
• Managed the business aspects of a 1.8 million dollar budget including sales of services, revenue, fund raising, public relations, variance reports, authoring and managing grants and grant monies, personnel issues including writing policies, hiring/termination, training of staff, etc.
• Chaired and/or participated in broad scope of professional meetings including staff management team, board, state, private provider, legislative, individual case management meetings, fundraising, etc.
• Participated in the planning and execution of major fundraising events including a 40 day long Christmas Village, a major variety show held in Caesar's Palace Hotel, and many silent auctions

Confidential, San Francisco, CA

Consultant Trainer

Responsibilities:

• Provided a training series to the professionals of the State of California Department of Vocational Rehabilitation and Department of Mental Health Services on the employment of people with significant mental illness.
• Traveled to the different counties of California for the purpose of presenting tactics for working with the employer and the Individual with mental illness to develop jobs that are valued by both the employer and the Individual
• Instructed on techniques for preparing the employee, developing relationships with the employer and employer associations, and methods that would help the developer, coach, and placement agency facilitate greater job retention for people with significant mental illness
• Taught Introduction to Special Education (ESP-200) to College freshman
• Delivered curriculum, selected text books, managed grades and student relationships
• Designed, developed, and maintained an inter-relational data base (using Borland Paradox) MIS to generate client payroll and track all billable services provided, including custom summary reports built using Crystal Reports. Also used data for utilization review and analyses of services and monies generated by program and service.
• Developed and implemented a marketing plan and business strategy which resulted in the employment services of people with disabilities expanding from $5000 per year annually to $36,000 per year in the first year
• Achieved the status of creating and operating the most successful non-profit employment placement agency for individuals with disabilities in the state of Nevada; generating the greatest number of placements per year and the highest retention rate
• Maintained budget and all other responsibilities related to these two programs

Confidential, Las Vegas, NV

Training Coordinator

Responsibilities:

• Developed a comprehensive training program for all direct line employees. This included developing the training requirements for each position, the curriculum, and the data base to track each individual staff's training
• Procured, planned, negotiated, and ensured the successful delivery of specialized training seminars from national supports in the field of retardation
• Presented an average of 300 hours per year of training to our company staff as well as to the staff of some other local agencies.

Confidential, Carmel, NY

Program Manager

Responsibilities:

• Managed the day to day business and service activities of two large residential training homes for adults with dual diagnosis
• Coordinated all the staff and client trainings, personnel policies, and revenue/expenses for each home
• Chaired and/or participated in multidisciplinary learn meetings management meetings, and staff provider meetings