PROFESSIONAL SUMMARY:

Agile coach with passion for supporting teams and organizations to deliver committed goals and strategic objectives by enhancing agile mindset, communication, collaboration, and coaching them to higher level of agile maturity

WORK EXPERIENCE:

Confidential

Scrum Master/Agile Coach

Responsibilities:

• Help teams imbibe continuous improvement mindset by encouraging each team to come up with action items to improve processes or team dynamics every Confidential .
• Help the teams create a safe environment which allows impediments to be openly discussed and resolved.
• Provide guidance to the team while implementing various agile practices ( - Work in Progress Limits, pair programming) to enhance flow and improve quality.
• Help scale agile adoption across the organization through bi-monthly training sessions for Product owners, team members and mid-level leaders and managers
• Enhance team performance by facilitating discussions around agile metrics every Confidential .
• Assist the product owner in product backlog refinement to ensure the team's sustainable pace is maintained.
• Facilitate scrum events to ensure purpose and expected outcomes are achieved.
• Help the team keep focus and shield the team from distraction by discouraging context switching and introduction of non-critical stories into the Confidential .
• Coach and mentor the teams to a higher level of agile maturity by working with the teams on identifying where they are on the agile journey and clarify next steps.
• Enhance visibility, and transparency by facilitating discussions around the benefits and how to improve on them.
• Encourage the teams to collaborate more through online apps and conduct virtual happy hour for each team every Confidential .
• This helps improve team spirit even while working remotely.
• Help teams implement Kanban practices - WIP limits and track cycle time and throughput to optimize flow of work through the project.

Confidential

Scrum Master

Responsibilities:

• Support multiple teams to leverage agile practices and values to deliver Confidential goals.
• Facilitate scrum events.
• Coach and mentor agile teams on agile values and principles.
• Shield agile teams from distractions by discouraging introduction of non-critical tasks mid-sprint; to enhance focus and productivity.
• Challenge old norms of development to aid relentless improvement.
• Guide teams to remove impediments which may affect the Confidential goal.
• Collaborate with product owner and entire agile team on product backlog refinement.
• Resolve conflicts and enhance team spirit to ensure team morale is maintained.
• Help escalate issues beyond the control of the teams at Scrum of Scrum meetings.
• Help the team adopt practices that's needed to enhance flow and efficiency by teaching and coaching the teams on various agile practices.
• Help teams enhance visibility by facilitating discussions around benefits.

Confidential

Scrum Master

Responsibilities:

• Facilitated scrum events - Daily scrum, sprint planning, sprint review and retrospective.
• Monitored various scrum team metrics to enhance team performance.
• Enhanced team focus and eliminated impediments.
• Helped the teams embrace SAFe Core values, adopt, and apply SAFe principles as well as implement SAFe practices.
• Guide teams to remove impediments which may affect the Confidential goal.
• Collaborate with product owner and entire agile team on product backlog refinement.
• Help escalate issues beyond the control of the teams at Scrum of Scrum meetings.
• Help the team adopt practices that's needed to enhance flow and efficiency by teaching and coaching the teams on various agile practices.
• Help teams enhance visibility by facilitating discussions around benefits.

Confidential

Branch Manager/Project Manager

Responsibilities:

• Delivered on sales projects within cost and time limits
• Coordinated activities on all projects to ensure important targets are achieved
• Managed relationship with all stakeholders and ensured communication flow
• Managed the branch in line with approved policies and procedures
• Enhanced team performance to meet sales targets through team building
• Implemented Anti-money laundering guidelines in line with regulatory policies
• Monitored team performance, controlled variances between expected and actual results
• Followed up on vendors and all logistics to ensure all resources needed are available
• Resolution of customer issues and initiate service recovery where necessary
• Implement branch sales strategy and customize it to suit prevailing circumstances

Confidential

Ass. Branch Manager

Responsibilities:

• Processing of customer requests - account opening, ATM cards
• Resolved service complaints and initiated service recovery where required
• Resolution of customer issues and initiate service recovery where necessary
• Cross selling of all bank products and services to current and prospective customers
• First level financial advisory to customers on bank’s treasury products
• Assist in customer profiling in order to offer most suited products and services
• Enhance customer experience by offering to help, listening and adding value