Project Manager Resume

SUMMARY:

Problem Solving.
Adept in identifying, defining and resolving complex issues within organizations that are struggling to improve efficiencies.
Strategic Planning.
Experienced in leading strategic planning from initial development through implementation.
Complex Project Management.
Experienced with project management across multiple departments, price change implementations and large event planning.
Data Analysis.
Experienced in analyzing data to identify problem areas and trending patterns.

WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Drafted and implemented new sales contract and SLA for the organization.
Managed Organization’s Contracts.
Managed contractual negotiations and discussions with clients and third - party vendors.
Reviewed operations to identify, mitigate and manage potential legal risks related to contracts, products and services.
Developed and standardized departmental policies and procedures.
Analyzed systems, processes, & procedures, and developed strategies to streamline and improve efficiencies.
Assisted General Manager and leadership team as needed for other organization and operational duties as needed.
Managed facilities contracts.
Audited financial data, identifying process issues and inefficiencies with third party vendors
Improved the efficiency of Quote to Contract Process.
Improved third party vendor monitoring and reduced losses due to poor contract management.

Confidential

Project Manager

Responsibilities:

Managed organization’s project to transition to Salesforce.
Managed all projects related to organizational efficiency improvements.
Managed change management process during the restructuring of sales and support teams.
Drafted and managed roadmap for organizational projects.

Strategic Planning

Confidential

Responsibilities:

Assisted General Manager to create a strategic plan for process improvements and to target expanded markets.
Assisted with the development and analysis of proposals for new pricing models.
Designed and supervised roadmap for the implementation and tracking of strategic plan.

Confidential

Project Manager

Responsibilities:

Streamlined process and procedures to provide transparency and clarity within the business on roles and responsibilities.
Identified and implemented methods for capturing metrics and improving efficiencies.
Led the audit, correction and collection of approximately $250,000 in missed revenue over a period of four years.
Redesigned the process/methodology for collecting and tracking of contract data and implemented audit measures.
Led project to improve communication and transparency between Support and Technology teams.
Designed and defined System Outage process procedure.
Helped design and put in place methods for tracking data that could easily be converted into metrics for measuring activity and utilization to improve efficiencies within the business.
Designed and implemented new product pricing model.