Program Manager Resume Memphis, TN - Hire IT People

SUMMARY:

Excellent Project Management skills alongside Test Manager Roles.
Agile and Waterfall Methodologies, Requirement Gathering, BPM, Gap Analysis, BRD & FSD.
Spearheaded Testing Projects in the Banking and Logistics with exposure to Automation Tools.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Memphis, TN

Responsibilities:

As a Program Manager Spearheaded end to end Certifications Process for Confidential Compatible Provider Certification and Label Certification Programs.
Managed, communicated and coached Compatible Providers through expert solutioning on complex queries.
Advice Confidential Technology team on technology, labels branding and Design.
Managed to set .5 - day SLA for resolving all queries of providers including queries on new features.
In the Technical Manager space lead the direct query resolution (SME) for Certifying providers with complex queries handling techniques managing a same day query resolution SLA.

Project Manager - Test Management

Confidential

Responsibilities:

Worked closely with the Product Owners to transform the scope and vision of the project into actual requirements translated to the Development and QA teams, ensured end to end delivery.
Assisted product owners/scrum masters on Backlog Refinements, Sprint planning, Release planning, Retrospective and all Agile ceremonies
Managed the E2E project execution in AGILE (RTC) with major focus in Estimation, Sizing and Planning and project documentation including Burn down charts, UAT Signoffs and Production Releases.
Communications with the Business and the Technical teams in terms of the project progress and execution(through RTC).
Worked closely with the Data Management team performing Data Analysis to understand and transform the data structures and the replication process from Sql Server, Sybase and Oracle into ESP(Enterprise Service Platform, State Streets Proprietary Tool).
End to end data migration SPOC for various techniques and processes followed for the Data migration which involves data transformation from numerous tables from different sources and platforms.
Overall test delivery owner and SME of business processes. Assisted PO on business testing.
SQL Server, Oracle, Toad Data Point, Squirrel, Putty, UFT, JMeter, MS Visio and RTC.

Business analyst / test Manager

Confidential, SALT LAKE CITY, UTAH

Responsibilities:

Manual process of booking Affiliate expenses/charges lacks controls, validations and is prone to errors.
Storage of Affiliate data, increase efficiency and accuracy by automating data inputs
Deliver flexibility, scalability by developing administrative tools and Provide transparency and governance through audit trails and reports
Performed E2E BSA for ALL the projects and Coordinate in preparing, updating and maintaining ‘Amex Proprietary SDLC methodology‘ (SDLC2.0) Documentation (Project Charter, Project Execution Plan, Requirements & Use case Specification, Test Strategy, Solution Architecture, Test Report and Project Performance Report)
Coordinated, identified and developed requirements based on High Level Business Needs and Create process maps to identify high level requirements in Visio (SIPOC), evaluate processes/SLAs, assist in migration of processes, identify gaps and provide efficient solutions.
Created implementation plan and obtain approvals required prior to the implementation into production environment.
Overall test delivery owner and SME of business processes, analytical and technical expertise in assigned portfolio applications; worked in conjunction with application test manager
Maintained requirements in Rally, create behavior diagrams in Visio, and review project requirement demonstrations.
Performed business testing of the applications according to the client’s requirements, Generating SQL queries to test the functionalities by ensuring the data validity and Creation of Test Cases, Defect suites in Rally and review/guiding the Business on UAT and Preparing UAT Report for technology partner and Business approvals.
Involved in DB management with replication solutions in ETL.
Dot Net, Oracle, Netezza and SharePoint.

Confidential

Business Analyst

Responsibilities:

Understanding the current business requirement
Identification of functions, business process, sub-process based on the requirements
Deriving Scenarios based on the requirements received from the client
Preparing use-cases for the different products based on the requirements
Review of the test cases and conditions prepared by the test engineer
Download to the team members on the functional part of the requirements
Review of pass log, defect log prepared by the test engineer
Identifying the regression scripts for subsequent bug fixes or enhancements
Preparation of Test data, Run plan & Data Guidelines

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Program Manager Resume

Memphis, TN

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