SUMMARY:

• Transformational Leadership Program & Portfolio Management Process Excellence Solutions Delivery
• Accomplished technology leader with a 20+ year career developing, implementing, and aligning processes, technologies, and teams with business goals.
• Expert in understanding business objectives, determining the needs and issues, and defining strategies to reduce costs, improve the quality delivery of services to customers nationwide, and position organizations for continued growth.
• Strategic partner to senior executives and decision - makers in planning and implementing solutions with strong business results.
• Proven success in defining, introducing, and driving the adoption of standardized methods, processes, and tools across enterprise environments that have improved visibility, enhanced delivery metrics, strengthened communication, and maximized value.
• Collaborative program manager with a proven track record directing, turning around, and delivering high-profile programs. Skilled in enhancing synergy across cross-functional teams, stakeholders, and vendors to attain on-time delivery and budget objectives.

CORE COMPETENCIES:

Strategic & Operational Planning / Transformation Team Development & Leadership Process Automation & Standardization Project/Program Turnaround, Life Cycle Management & Delivery Risk, Scope, Cost, Quality, Issue & Change Management Methods, Processes & Tools Development Stakeholder, Partner & Client Relations PMO Build Out & Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

DIRECTOR OF OPERATIONS / PROGRAM MANAGER

Responsibilities:

• Recruited and challenged with optimizing operations of multiple divisions to improve process efficiencies and enable continued competitive growth.
• Following success, assumed additional responsibility to plan and manage the delivery of portfolio of up to 30 simultaneously projects.
• Manage efforts of 4 project managers, 25 engineers, and 10+ subcontractors in achieving goals and providing world-class customer service.
• Report to the CEO.
• Recommended, gained approval from leadership, and restructured organization to focus on core competencies that increased profitability by 35%-50% within 9 months. Realigned the staff to support the 3 divisions.
• Implemented robust program management model that enabled the on-time and within budget delivery of programs and projects. Instituted standardized processes for creating scorecards, budgets, project plans, and risk management strategies.
• Renegotiated contract with the client that led to profitable delivery.

Confidential, Atlanta & Alpharetta, GA

PRINCIPAL TECHNICAL PROGRAM MANAGER

Responsibilities:

• Chosen for strategic, mission-critical program in support of virtualizing 75% of core network and reduce maintenance cost of physical servers.
• Charged with identifying and quantifying unit cost, work load effort, and impact on operational organizations migrating network functions to internal Cloud.
• Defined the strategy to determine unit cost savings for Change and Risk Management across the core network.
• Led the development of the Predictive Unit Cost Savings Model that was adopted by all groups supporting strategic initiative.
• Introduced Hand-Off Package for inter-organization communication and delivery of information, documents, and artifacts.
• Managed the Technology Development and Operations teams in obtaining 15% operating expense reduction for Change and Risk Management the highest across all functional groups. Defined and delivered 50+ user stories and systematic benefits through scalable and batch processing, and data analytics and metrics.

PRINCIPAL TECHNICAL PROGRAM MANAGER

Confidential

Responsibilities:

• Selected, promoted, and challenged with turning around and managing the successful delivery of the Small Cells Deployment program focused on improving cellular service coverage in major US markets.
• Led efforts of contractors and internal teams.
• Implemented Six Sigma principles to improve quality of business processes and metrics management.
• Orchestrated and conducted the largest Kaizen event that increased the production deployment of Small Cell sites by 42% and reduced unit cost.
• Led efforts of 40+ subject matter experts in documenting, streamlining, and developing the executable process that was adopted by 15 internal and vendor organizations.
• Drove the establishment of new Program Delivery Model that resolved roadblocks and bottlenecks for the rollout of Small Cell sites nationally. Championed and led team in developing quantifiable measurements, reports, tools, and scorecard to provide a single source of true reporting to ensure reliable and valid information to leadership teams.
• Managed the program that enable the efficient and smooth deployment of 3,000 Small Cells in major US markets. Engaged and integrated cross-functional teams in the data-driven prioritization of decisions/changes and accountability to achieve success.

SENIOR TECHNICAL PROGRAM MANAGER

Confidential

Responsibilities:

• Built and managed the Infrastructure Project Management Office (IPMO) leveraging a data-driven approach that increased profitability of critical programs.
• Drove the development of tools and processes for the production of executive-level dashboards and metrics to measure and monitor projects spanning multiple diverse organizations from concept through final implementation, encompassing project scope definition and objectives, detailed work plans, schedules, estimates, resource plans, and risk management.
• Managed cross-functional teams in completing 200+ projects nationwide within established timelines and budgets. Tracked and analyzed projects, conducted project meetings, and ensured tasks adhered to corporate quality standards.

PROCESS ENGINEER

Confidential

Responsibilities:

• Originally retained as a consultant and recruited as an employee based upon contributions to standardizing, streamlining, and automating the installation, provisioning, implementation, and maintenance of premier Confidential managed network services product across multiple systems engineering groups within the High Speed Services Delivery (HSSD) Center.
• Developed the Methods and Procedures for the end-to-end engineering, provisioning, deployment, and management of market-first customized network solution that was leveraged as a sales tool to capture business with Fortune 100 companies within the Finance, Health Care, Wholesale, and Government markets.
• Collaborated with external vendor and Confidential & Confidential Labs to develop the Integrated Data Inventory System (IDIS) to automate the provisioning and lifecycle management of robust transport networks.