SUMMARY

• Accomplished project management professional with over 7 years of experience in managing development and support of mission critical applications for major corporations.
• Skilled in buildinghigh performance project teams, values team work and fosters an environment that challenges and motivates team members.
• Strong technical background with ability to manage projects across various software and hardware environments.
• Ability to manage all phases of SDLC using widely practiced PMBOK methodology to deliver software projects that meet the business needs.
• Demonstrated capacity to come up with innovative ideas using Best - Of-Breed technology that deliver high ROI
• Proven skills to lead a team in a cross functional environment that calls for planning and coordination while fostering a strong team environment
• Manage teams spread across diverse geographies in an Onsite/Offshore model.
• Excellent interpersonal / people management skills sound understanding of business needs and managing expectations to ensure seamless delivery of IT solutions.
• Adept at communicating technical issues to all levels of upper management
• Web based application using Microsoft .NET with SQL Server database running on Windows OS.
• Solid understanding of relational databases (SQL Server, Oracle and DB2), strong SQL skills and database tuning concepts.
• Applications with a HTML front end accessing legacy data using Middleware and web services.
• CA Service Desk software for core support incident management and change control
• QT Pro and HP Performance Center used in testing automation and performance testing
• Mainframe databases (DB2, IMS) and programming languages (COBOL, SAS, JCL). Legacy data integration
• Microsoft Word, Excel, PowerPoint and Project

PROFESSIONAL EXPERIENCE

Confidential, Richmond VA

Application Development Manager

Responsibilities:

• Support daily activities such as pricing distribution, analyzing tickets logged by halp desk and end of day reporting for upper management.
• Research system defects reported by field users and prioritize defects to be included in a core patch or a monthly install.
• Resolve daily incident tickets to meet the SLA set forth depending on severity.
• Working with National Operation Manager, determine system enhancements needed to support ongoing business needs.
• Work with application software vendor to deliver required bug fixes and system enhancements.
• Coordinate all aspects of change control for application patches and planned builds by working with server infrastructure group and Enterprise Change Advisory Board.
• Map strategic software initiatives for the planned quarterly release by working with mortgage LOB management.
• Determine hardware/software upgrades to support planned initiatives.
• Implement enhancements in a quarterly release adhering to Confidential project management methodology (PMBOK).
• Maintain a production like test bed for testing activities.
• Reporting application health and project deliverable time lines to various business lines.
• Resource planning and budgeting.
• Implemented an automated monitoring solution of all the web and database servers using Compuware Vantage. Alerts generated by dis monitoring process enabled the support team to address the issue before the halp desk call volume increases.
• Established a process to performance test new build to ensure system stability and scalability.
• Monitoring and Tuning of SQL Server database to achieve various transactions SLA’s set by Mortgage LOB.
• Working with the testing team, developed an automated regression test suite using QT Pro. dis suite is utilized to regression test all software builds prior to production installation.
• Formalized communication and documentation process between the business analyst and testing team to ensure optimal test coverage of requirements.
• Established a 24X7 on-call process to respond to system issues.

Confidential, Richmond VA

Project Manager

Responsibilities:

• Manage Onsite and Offshore resources to meet the defined support SLA’s.
• Generate weekly status reports on ongoing tasks and incident management and publish the same to Clients.
• Participate in design meetings with business clients to gather requirements and define scope for enhancement initiatives resulting in Statement of Work (SOW).
• Develop estimates, resource plans and costing that meets the Client needs and internal gross margin targets.
• Create and maintain project plans, track progress to ensure that project milestones are met.
• Establish processes for risk mitigation and quality of deliverables.
• Communicate the progress and issues with the Clients in weekly meetings. Resolve issues by engaging in a constructive dialogue with the stakeholders.
• Mentor team members and develop processes to improve productivity and business noledge.
• Business Domain:Retail and Distribution (Sales, Promotions and Merchandising)

Confidential, Richmond VA

Senior Programmer Analyst

Responsibilities:

• Develop CICS programs interacting with IVR to log trouble calls. These transactions had to provide a high level of concurrency for large call volumes during peak load situations.
• Used DRDA architecture in DB2 to get customer data from other DB2 sub systems.
• Decreased the response time of CICS programs thru code optimizations including SQL’s with efficient access paths.
• Designed and developed a COBOL/DB2 batch trouble call logging system to supplement the existing Online application. dis additional call handling capacity was mandated by the SCC after the state was hit by a major hurricane.
• Participated in various design meeting with end users and vendors in the design phase of the above application.