Program Manager Resume NC - Hire IT People

SUMMARY

Proven experience building and overseeing teams in teh delivery of complex technical solutions in cross - functional environments.
For teh past 14 years, worked in teh Clinical Research Organization (CRO)/Biotech industry, delivering enterprise and study-level clinical systems and integrations.
Previous experience includes IT professional services, health care software and government.

TECHNICAL SKILLS

Project Management
Program Management and Oversight
Client Relations
Staff Management and Coaching
Client and Service Agreements
Business Analysis
Consulting/Professional Services
Project Management Office (PMO) Building
Portfolio Management.Change Management
Electronic Data Capture
Clinical Trial Management Systems (CTMS)
Software Development Lifecycle (SDLC).Application Development
eCOA

PROFESSIONAL EXPERIENCE

Confidential, NC

Program Manager

Responsibilities:

Strategic program timelines as well as detailed project plans
Project budget planning and allocations
Risk/issue identification and mitigation
Project dependency identification and communication in collaboration wif technology, business units and vendor

Confidential, Confidential, NC

Software Portfolio/Project Manager

Responsibilities:

Managed a growing portfolio of eCOA projects, tracked work progress, and assessed teh impact of customer changes.
Helped define, develop, establish, and mature standard operating procedures and tools for portfolio and project management; promoted project management best practices and continuous improvement, mentored project managers.
Worked wif business development team to develop customer proposals.
Worked across functional departments to gather estimates, define scope of work, create project plans and delivery schedules; facilitated review, sign off and commitment of project scope and plans.
Maintained a forward-looking view of resource allocation.

Confidential, Billerica MA and Confidential, NC

Senior Director, Program and Project Management

Responsibilities:

Built and supervised a 20+ global team of program and project managers responsible for delivering clinical systems solutions to pharmaceutical/biotech clients on time and on budget.
Developed and implemented a resource management function wif capacity planning processes.
Implemented delivery specific project gates, which improved delivery quality.
Developed project client communications best practice instructions used to train incoming project managers.
Managed a portfolio level view of projects; ran a forum to proactively address client delivery and budget issues wif senior management and relevant stakeholders.
Defined and implemented a vendor management role to facilitate management of 3rd party relationships on large complex projects.
Created standard project artifacts (work breakdown structure/project plans, change request, issue management and risk management and decision tracking).
Led to completion teh PeCS solution program, from teh onset through to study data migration, dual data entry and teh transition into platform support.
Provided program management and cross functional team leadership throughout teh delivery of teh above-mentioned program. This included teh creation and monitoring of high-level timelines.
Identified potential engagement expansion opportunities and provided key contributions to Statement of Work (SOW) development.
Managed US-based project managers and business analysts in teh delivery of portal platforms, client trial metric tools and clinical trial adjudication systems.
Provided delivery leadership to project teams and acted as point of escalation for project managers and business analysts.
Provided tactical management, administration and leadership to project teams delivering clinical systems to clients.

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Program Manager Resume

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