SUMMARY:

Certified Technical Scrum Master with a record of delivering high - quality software and other releases, on-time and within budget. A certified Scrum Master with a Servant Leader style for helping teams adopt Agile and drive continuous improvement in a fast-paced environment. I have over 6 years of Scrum master experience with Information Technology, and 10 years of experience as an Epic Implementation analyst and Network support specialist in various industry sectors (Telecommunications, Manufacturing and Health). Helped drive Agile transformation adoption and coaching Scrum teams and Product Owners on roles, ceremonies, and Agile best practices. Capable of delivering small, medium, and large-scale software development projects on time and on budget by effectively collaborating, facilitating, leading, and coaching Scrumteams. Plan sprints for multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.

SKILL:

Expertise in SDLC methodologies: Agile, Scrum, SAFe, Kanban and Waterfall.

Strong technical command of project management tools - Rally, TFS, JIRA/Confluence, Version One, MS Project, and MS Office Suite.

Well versed in project version control and collaborating tools - SharePoint, Primavera P6, Salesforce, SAP, MS Azure and AWS

Excellent interpersonal skills and ability to work with diverse teams.

Strategic Planning & Execution, Process Optimization, Change Management and Release Management.

EXPERIENCE:

Confidential, Atlanta, GA

Scrum Master

Responsibilities:

• Leading the development team on agile principles of Scrum in delivering Salesforce integration Project.
• Supporting two scrum teams working on varying financial technology products.
• Coordinate with business stakeholders while working across multiple business areas to manage both IT and business deliverables with Agile Lifecycle Management (ALM).
• Support and Work with Release Train Engineer to help ensure strategy and execution alignment in SAFe environment.
• Responsible for all aspects of scrum process training, including but not limited to sprint planning, daily stand-ups, sprint reviews, user story refinement, and sprint retrospectives. Responsible for coaching and training newly hired and recently promoted scrum masters.
• Coaching Product Owners in creation, prioritizing and maintenance of Product Backlog.
• Implementing backlog grooming methodology across all scrum teams.
• Deliver agile metric reporting using burn up charts and team velocity metrics.
• Managing project scopes to ensure delivery is compliant with scope commitment.
• Coaching and guiding the scrum team to remove impediments and blockers.
• Identify and prioritize risk issues, facilitate development of action plans.

Confidential, Atlanta, GA

Scrum Master

Responsibilities:

• Coached and support development team on agile principles of Scrum and Kanban for SAP project.
• Coached waterfall team through an Agile transformation using Scrum & Kanban frameworks.
• Responsible for definition, adoption, and optimization of an agile framework, processes, and practices.
• Liaised between developers and project stakeholders, fostering quality communication between engineering disciplines.
• Collaborated with development and cross-functional teams to define Continuous Integration and Continuous deployment strategy.
• Trained Scrum teams on Scrum processes (sprint planning, daily stand-ups, sprint reviews and, user story refinement, sprint retrospective).
• Coached and assisted Product Owner to prioritize and have any healthy Product backlog.
• Guide and coached Product Owners on how to write user stories and coordinate user story acceptance criteria.
• Including reports and custom dashboards.
• Confirmed project acceptance and satisfaction using retrospectives during project milestones and project completion.

Confidential, Atlanta, GA

Scrum Master

Responsibilities:

• Lead Scrum teams to delivered Enterprise Security Solution.
• Scrum Master & Agile Coach for 2 team, Represented and Lead Scrum of Scrums
• Facilitated product backlog, sprint planning, daily scrum, sprint review, and sprint retrospective meeting.
• Worked with the Product Owner to ensure we continually use efficient product backlog practices.
• Provided coaching and training around Agile methodologies to include Scrum, Lean & Kanban.
• Train and develop teams on the effectiveness of proper utilization of all Scrum ceremonies.
• Train Product Owners on composing, prioritizing, and coordinating user stories and acceptance criteria.
• Assist Product Owners in creation and maintenance of Product Backlog.
• Provided leadership and coaching to organization management team.
• Provided guidance and support in developing agile processes and best practices.
• Provided leadership and Agile coaching to increase team performance.
• Provided guidance and coaching to enhance collaboration with offshore teams.
• Removed team impediments & obstacles to ensure team continued delivery of features.

Confidential, Atlanta, GA

Epic Go-Live Consultant

Responsibilities:

• Participated in training, implementation, modification, and evaluation of the EMR.
• Trained users on med reconciliation and orders
• Provided elbow support to nurses and clinicians on Confidential t scheduling, CPOE, electronic documentation,
• Provided elbow support for various physicians and nurses in several departments.
• Provided a link between the end users and the command centers for issues and problem resolution.
• Assisted as contact Super User to resolve Go-Live related issues.

Confidential, Houston, TX

Web Designer

Responsibilities:

• Utilize WordPress website design best practices and standards.
• Build, test, and debug websites primarily built on WordPress platforms.
• Maintain today's web development trends and in corporate them into the visitor experience.
• Create website KPIs and analytics for marketing management review.
• Design, create, produce, and maintain web pages using relevant software packages, including coding skills.
• In collaboration with team, develop website content including static and dynamic pages containing written and graphic content.
• Designed all sites from start to finish using clean hand coded HTML5, CSS3, Java.

Confidential, Dallas, TX

HELP DESK TECHNICIAN

Responsibilities:

• Troubleshoot and resolve issues related to technical difficulties with hardware, software and network via telephony, email, ticket portal or in person.
• Become an expert on ConnectWise, Kaseya, Telco, Sphere, ISP and Spam soap/No Spam.
• Handle workstation issues including active directory, backups, email, security, Windows, etc.
• Create new users, agents, and VPN RCA tokens
• Monitor PRTG and proactively assist clients with outages.
• Troubleshoot circuits, T’s, MP Ls
• Troubleshoot viruses and worms and understand Malware.