SUMMARY

• Senior Technical & Applications Program/Project Manager
• Improves organizational TEMPeffectiveness in the telecommunications, banking, utilities, manufacturing, distribution, healthcare and insurance industries.
• Transparent, influential Program Manager who works seamlessly with key stakeholders to define intended project outcomes and assure the quality of a project through its life cycle. Decisive organizer with a proven record ensuring technical services resources are allocated appropriately and efficiently. Adept at defining project scope, goals and deliverables to support organizational goals. Software Applications, Infrastructure Engineering, Technology Operations. Experienced in leading the development and implementation of strategic organizational Confidential and Transition programs.

TECHNICAL SKILLS

Application Suites: Microsoft (Office, Project, Access, PowerPoint, Visio, Outlook, Word, Excel), Office 360, SharePoint, Lotus Notes, Adobe, Customer

Relationship Management: SAP CRM/BW, Salesforce.com.

Database: IMS DB2, Oracle, SQL., Access Batch/Online Processing IMS DS/DC, CICS, DB2, Answer2, Mark IV/V, COBOL.SQL,,QMF, Application and Load Testing Management and hands on experience HP Quality Center, HP (Mercury) Products. Web Technology Project Management Microsoft .Net, SharePoint, IBM WebSphere, JAVA/J2ee. Enterprise Resource Planning (ERP) Projects Managed PeopleSoft, JD Edwards.

BIS: Business Objects, Crystal Reports, Cognos, Qlikview.

Service Desk Technology: HP Asset Center (AC), Service Center (SC), GetIt, Peregrine, Remedy, IBM service desk, IBM SCCD/Control Desk. Systems Development Life Cycle (SDLC) Methods Waterfall, Agile, RUP, Prototype

Software Applications: Extensive experience in software applications and system integration projects

Testing Management: Unit, SIT, Load and Failover

PROFESSIONAL EXPERIENCE

Confidential, North CHARLESTON, SC

Program/Project Management CONTRACTOR

Responsibilities:

• Collaborate with the Sales Organization to develop new technical solutions business proposals in the healthcare, automotive and utilities industries. Proposals address both on - site and offshore teams.
• Managed the designed and development of the World Class Manufacturing (WCM), Kaizen continuous improvement process.
• Documented both standard waterfall and agile SDLC product development methodologies.
• Managed the Development of a WCM SharePoint team collaboration application for an automotive parts manufacturer. Technology focused on automation and reporting and provided an executive dashboard for reporting at the KPI level. Initiative boosted productivity by 25% and trimmed waste by 30%. Application was Office 365 based and cloud enabled.
• Oversaw the design and development of reusable RFP technical responses for standard healthcare and other industry provider RFP questions. Implemented in an existing Facets™ administrative system RFP request.

Senior Manager

Confidential, Chicago, IL

Responsibilities:

• Led the Americas Confidential and Transition Strategy Program. to LatAm, NearShore & US Low Cost Center (LCC) Delivery Centers of Excellence (COE) to maximize cost competitiveness and delivery support of New Business opportunities ensuring compliance with the Global Location Strategy. Program effort resulting in projected $24m cost reduction over three years.
• Managed an onsite-to-offshore Confidential and transition program for multiple CSC client engagements, which achieved a cost savings of $3.5M+ and transition of 100(+) positions to India. Majority of the onsite resources where deployed to new more profitable assignments. Oversaw a small cross-functional team in the U.S. and India to support dis effort. Worked with key stakeholders to monitor progress and report results to CSC executive and division management,
• Conducted two feasibility studies, which justified opening a CSC Low Cost Regional Delivery Center in the eastern U.S. and a Near Shore Regional Low Cost Center in South America. Both facilities reduced operations costs by $50m over three years.
• State Farm, Program Manager, Applications Documentation and Training System, Bloomington, IL
• Managed a team of 10 onshore and 30+ offshore resources to capture, document, and audit systems and implement training for State Farm legacy and web-based applications.
• Gloden State Foods, Manager, ERP Customization and Centralization Program, Los Angeles, CA
• Managed a team of 10+ on-site and 80+ offshore resources to turn around a failing Confidential program. Upgraded JD Edwards XE to a JD Edwards Enterprise One 9.0 cloud-based solution.
• Oversaw MS Project plan, work breakdown structure by team member, weekly project updating, application development and system/load/failover testing teams.
• Implemented PMO best practices for program governance, risk, change management, executive reporting and budget controls.
• Managed a team of 8 on-site and 20+ offshore resources after 2 weeks of noledge transition with original project manager. Developed, tested and implemented critical interfaces needed for contract management and commercial release.

Confidential, Farmington Hills, MI

Client Partner/Director/Program Manager

Responsibilities:

• Developed $20M in new business and existing Telco accounts by assessing competitive activity within targeted accounts. Nurtured executive relationships at the C level and identified internal/partner resources to meet business requirements.
• Managed a program for the establishment and implementation of Delivery Centers of Excellence (COE) for a telecommunications client in two offshore locations in India.
• Supported ERP services for SAP and Oracle, BPO and Independent Verification and Validation services.
• Oversaw PeopleSoft Upgrade project team for Telco equipment manufacturer in Midwest with $300K in revenue, operated under SOW agreement.
• While working on an ATT Managed Services project in Hoffman Estates, IL, selected via RFI/RFP process to develop, test and implement customized, ITIL-compliant HP Peregrine-based Service desk, asset management and web access software platform. Completed pilot in 90 days and awarded a 3-year contract to convert major customers. Project budget was in excess of $10m and realized $5M+ in revenue to CSC. Required extensive coordination with, Data Warehouse, Business Intelligence, Infrastructure Engineering and Technology Operations.
• Worked on a number of ITIL based ITSM managed services projects at AT&T that where Remedy based or integrated with the Remedy ticketing and change management system.