SUMMARY

• Web Development and Technical Project Manager with 15+ years of progressive IT experience specializing in solution architect, project management, system/business analysis, design, implementation, quality assurance, business requirement and client management.
• Proven experience managing onshore and offshore development teams and working with global stakeholders in various countries and time zones.
• Demonstrated ability to articulate written and oral presentation of proposals, concepts, and alternative solutions.
• Known for strong listening, interpersonal, communication, analytical and problem - solving skills.
• Excelled in multi-platform, multi-project environment in Digital Customer Experience & Technologies team.
• Documentation of BRD, FRD, Technical requirements and architecture, User Stories, Test Case/Use Case Plans, User guides.
• Recommendations and implementation of process improvement strategies/best practices.
• Liaison for customers/clients/vendors, both internal and external.
• Performed stakeholder analysis, elicited business requirements, prepared business process models, scenarios, test and deployment plans.
• Promoted team collaboration and demonstrated ability to work well with all management levels. Collaboration among team individuals, helped team resolve conflicts constructively and demonstrated ability and willingness to request mentoring when required. A self-starter with a positive attitude, willing to learn new concepts and accept challenges.
• Good understanding of B2B Marketing concepts and well versed in web and marketing operations.
• Good understanding of web best practices including user experience, SEO, A/B testing, and website performance optimization.

TECHNICAL SKILLS

Project Management: Jira, Confluence, ServiceNow, Customized Mantis Tool

Web/Software Technologies: Java, J2EE, Spring, jQuery, Angular JS, HTML, CSS, JavaScript, AJAX, JSON, XML, JSP, XSLT, SOAP, REST

CMS: AEM 6.1/6.2/6.4, UCM 10g, WordPress

Version Control Tools: SVN, Git, GitLabs

Databases: Oracle, MySQL, SQL Server

Web Servers: Apache Web Server and Tomcat

Application Servers: BEA WebLogic, IBM WebSphere, Oracle Application Server

Packaging Tools: Ant, Maven

MarTech Technologies: AEM, Adobe Analytics, Adobe Test & Target, Oracle WebCenter, Marketo, Drift chat, Chilipiper, RTP, Tealium, Smartling, Lingotek, Mantis, MaxMind, Akamai, CloudFront, Wordpress, Liveperson, GSA, Google Cloud Search, Jenkins, Jira

PROFESSIONAL EXPERIENCE

Confidential

Technical Program Manager

Responsibilities:

• Partner closely with the Demand Gen team, Product Marketing, Content Marketing, Customer Marketing, and other stakeholders on web initiatives.
• Development and production of channel landing pages and microsites
• A/B testing of channel landing pages using Adobe Test and Target
• Drift chat and chilipiper implementation on channel landing pages
• Handle any and all content authoring requests large or small from building new pages, hero elements and layouts to content, editorial, and text updates.
• Maintain web pages and site standards and ensure the information is accurate.
• Work with a cross-functional team (Marketing, Product, Development) to gather requirements, content, designs and produce best-in-class web experiences.
• Manage user acceptance testing process for pages produced.
• Analyze data to monitor site performance and uncover areas for improvement.
• Keep abreast of the latest trends and changes in UI/UX and digital marketing.
• Identify industry trends and insights.

Confidential

Web Development Manager/AEM Architect

Responsibilities:

• Architect and deliver new modern, customer centric, responsive, mobile-friendly and high visibility corporate and internal websites.
• Own the website development schedule from start through launch, managing the delivery of off the websites.
• Track key metrics and measure performance across traffic, page views, clicks, sign-ups, and A/B Testing to determine which strategies are working. Use these findings to provide actionable insights and optimize results.
• Worked with HR department to deliver new careers section in dot com website which increased the user engagement rate by 223X, 69% of unique visits converted to ‘Apply Now’ application form with a 72% completion rate. Website won best career site award in APAC region.
• Worked with Content Marketing Team to defined and rollout asset check-in process and workflows.
• Delivered GEO websites using Smartling TMS and AEM MSM module. Worked with Geo Managers in different time zones.
• Lead the development of mobile app (ebook).
• Architect and Administration of AEM websites.
• Developed Custom DAM Asset Reports to address stakeholder’s reporting requirements.
• Defined and Implemented custom DAM assets metadata schemas and metadata profiles.
• Developed Adobe Analytics data layer for tracking.
• Define and developed custom workflows and schedulers to perform various tasks.
• Migrated content and assets from UCM to AEM.
• Developed AEM assets migration utilities (for assets tagging ad migration).
• Setup Websites translation and localization workflows using AEM MSM and automated the translation processes.
• Upgraded AEM (6.1 to 6.2 upgrade, 6.2 to 6.4 upgrade)
• Configured Dispatcher and Apache for all websites.
• Managed user permissions and roles.
• Delivered Custom Assets Expiration Notification to stakeholders.

Confidential

Technical Project Manager/Solution Architect

Responsibilities:

• Delivered 30 plus Geo websites on new platform in record time of 6 months which resulted in recognition award from client.
• Recorded demo session with Oracle.
• Designed the application architecture.
• Analyzed, designed, developed, tested, and implemented web based and client/server application using Oracle UCM (Universal Content Management), Oracle 10g Database, Tomcat, Apache, Site Studio 10gR4, GSA (Google search Appliances) and Lingotek TMS.
• Designed/Customized UCM Components.
• Developed custom request filter to integrate UCM with LDAP.
• Worked with development team to develop and launch the websites.
• Developed and delivered new modern dot com website on new platform (UCM).
• Solved all technical issues that client was facing on new platform.
• Configured Apache web server for website.
• Analyzed, designed, developed, tested, and implemented web based and client/server application using Javascript, HTML, CSS, Oracle UCM (Universal Content Management), Oracle 10g Database, Apache, Site Studio 10gR4, GSA (Google Search Appliances).
• Designed the architecture of applications.
• Rolled out Marketo platform for marketing operations.

Confidential

Project Manager/UCM Developer

Responsibilities:

• Enhanced product descriptions with features that show how consumers use hardware in real-life to educate consumers about PlayStation products in meaningful ways.
• Included more relevant information from the forums, blog, and PlayStation Store in context to deliver timely content and help consumers make informed purchase decisions.
• Created a website that would show all the information dynamically from the central repository for which Oracle UCM would be used, which would store the information related to organization and its partners.

Confidential

Software Developer

Responsibilities:

• Migrated the existing SPRIT application from Oralce9i to Oracle10g database.
• Developed two new modules PSIRT check and Administration tool for the existing application.
• Prepared the Mock ups using ExtJS javascript library and used JSON to fetch data from server.
• Designed of UI implemented using JSF tags with HTML, DHTML, CSS Java Script and richfaces-api-3.1.1.

Confidential

Software Developer - Java/J2EE

Responsibilities:

• Developed Flash-Based Process Designer and Text Editor
• Deployed and tested Interstage BPM TaskManager on Oracle Application Server. Fixed Bugs and created installation steps.
• Deployed and Tested Interstage BPM Enterprise Edition in clustered environment. Fixed Bugs and created installation steps.
• Bug Fixing and Technical Support of Interstage BPM.