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Project Manager Resume

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Rtp North, CarolinA

PROFILE:

A PMP certified PM, Professional Scrum Master, offering 20+ years of progressive experience in IT industry, with hands on experience on Scrum framework, AGILE methodologies, covering complex projects in a wide variety of domains, under Smarter Cities (Transport, Cops), Smarter Commerce (Retail, Financial, Banking), COTS, Video surveillance and eCommerce. Currently seeking to fill a role as Scrum Master, PM or related role, where my experience, talent contributes towards success of employer’s vision and also encourages my professional growth.

PROFESSIONAL STRENGTHS:

Program Management, Scrum, Agile, SAFe, DevOps, PMBOK, Customer Collaboration, Incident Management, QA Management, Defect Management, SDLC, Procurement, Vendor Management, Release Management, Communication Management, Change Management, Business Process Improvements, Asset Management, Access Management, Configuration Management, Training.

TECHNICAL SKILLS:

SOFTWARE AND TOOLS: Rally, JIRA, ServiceNow, Smartsheet, Confluence, Bugzilla, MS Project, SharePoint, Wiki, Box, MS Office 365, Clear Quest, Quality Center (ALM), QTP, Premiere Pro, VMware, Camtasia, Jazz, Clarity, Skype for Business, Microsoft Team, Remedy, WebEx, Teams

WORK EXPERIENCE:

Confidential, RTP, North Carolina

Project Manager

Responsibilities:

  • As a PM under Commerce OTB Program, managed successful delivery of CCW RFP scopes as per ERMO monthly release schedule.
  • The primary goal for OTB project was to deliver incremental enhancements to commerce systems to deliver process simplification, enable sales growth objectives and meet compliance outcomes.
  • This was ensured by following RFP process flow from BRD ready to Business Commit to Execution and delivery commit to GoLive to Normalization.
  • Managed coordination of commerce cross tracks mainly Order, Pricing, Quoting, EAWS, B2B along with non - commerce tracks to ensure dependencies idented during solution phase is tracked until delivery.
  • Scheduled various meetings like BRD review session, Solution review with Business & IT team, External Review with CPS/PO, Business Commit, BAT walkthrough and Business demo.
  • Ensured timeline for solution, User story grooming, Dev, QA, BAT for each OTB scope is approved by all stakeholders.
  • Responsible for getting BRD approval, BAT & OTB requestor Sign-off
  • Ensured all artifacts are always updated. This included OTB dashboard, Business value metric, TC report & Defect status.
  • Managed Post GoLive normalization support.

Confidential

Scrum Master

Responsibilities:

  • As Scrum Master under Cisco HR IT, I was hired to transform HR IT Olympus program from waterfall into Agile by implementing Scrum framework.
  • The program involved migration of HR data from Oracle HRMS to Workday and needed coordination with 130+ Cisco internal & external clients. We managed to deliver all committed backlog items & each clients User Story as per planned schedule.
  • As Scrum Master and Agile coach, I trained team on Scrum practices, hired Scrum Masters, setup Scrum ceremonies (planning, daily standup, retrospective, review and demos) considering different geographical schedule. Protected team from external work and used every sprint as continuous improvement opportunity.
  • Worked with business leadership/product owners to manage EPICS, Stories, tasks, and backlog in an Agile framework
  • Managed daily defect triage, office hours, Normalization and Hypercare phase, closed each Incident as per SLA post GoLive.
  • Trained team on Rally & served as Rally admin/support crew to resolve scrum team members, downstream and client Rally issues. Worked with other Scrum Masters to build Agile Transformation Office at enterprise level promoting SAFe values.

Confidential, Mooresville, North Carolina

Senior Scrum Master

Responsibilities:

  • Managed to clear backlog considering MVP (Minimum Viable Product) implementing Sprint 0 and successfully delivered Sprints keeping impediments away from team. Escalated issues to relevant team when needed.
  • Managed additional Scrum teams for LowesForPros, Military SheerID & Data Migration projects within essential SAFe, CI/CD, DevOps for their Go-Live and Hypercare support. Lead successful release of confidential
  • Prepared Delivery boards in JIRA. Setup Confluence pages, capacity plan. Assisted PO in backlog grooming sessions.
  • Built partnerships with BA, downstream business, RTE & release teams. Provided metrics and informed health to stakeholders.

Confidential, Durham, North Carolina

Program Manager, Scrum Master

Responsibilities:

  • Responsible for multiple operations of large-scale concurrent R&D big data projects with key focus on Agile, Scrum Framework, Program Management for Cognitive commerce, Smarter Planet and Analytics Solutions teams, enabling clients to improve decision making & savings:
  • For multiple projects, as Scrum Master, I was ‘go to guy’ to remove project impediments for IBM team. Coached team on Scrum practices, facilitated or organized Scrum training, ensured Daily Scrum, Sprint Planning, Daily stand-ups, Sprint review and Sprint retrospective meetings.
  • Reviewed Scrum Artifacts. Tested user stories from Sprint Backlog and verified against Definition of Done.
  • Helped Product backlog grooming.
  • Prepared burndown reports & other metrics.
  • Resolved/Escalated issues.
  • Program managed initiation to closing activities for concurrent projects and coordinated with multiple teams, managers, customers, SMEs, operation management in a cross-functional matrix and virtual team organization
  • Developed Project plans, policies, metrics, data management plan & process optimization and improvements as per PMO.
  • Created IBM Customer Connect collaboration tool, managed communication channel for cross-team collaboration issues
  • Managed Incidents, Escalations, Request Fulfillment, Data migration for customers and internal needs. Delegated Task.
  • Coordinated Go Live, pilot deployments, UAT and maintenance, support, initiation and closing activities for above projects.
  • Report Program progress to Leadership teams; managed Project status, health, velocity, Scope, Cost, Budget, Risks, Schedule, Change Management and Stakeholders Communication. Took corrective actions after Change Management Board's approval.
  • Wrote user guides and other training material. Benchmarking competitor products. Compiled timesheet and billing hours.
  • Tracked capital, expense budgets, managed vendor and procurement approvals (software license, hardware, staff resource).

Confidential, Yorktown Heights, New York

QA Lead, QA Manager

Responsibilities:

  • Hired as first QA member to manage testing of Smarter Surveillance Project for Confidential.
  • Managed. Managed QA for SVS (Smart Vision Suite) video analytics before commercializing it.
  • Prepared entire QA infrastructure,
  • Responsible for growing QA staff, training. Supervised QA activities & deliverables.
  • Deployed IBM SVS ((Smarter Vision Suite) for multiple external demos.

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