SUMMARY:

• For last 5 years working as Enterprise Agile Coach in Confidential, to provide training, coaching and mentoring to teams adopting agile transformation.
• Passionate and high - energy servant leader with a proven ability in building high-performing teams by implementing Agile Frameworks such as Scrum, Kanban, and SAFe. Working as Enterprise Agile Coach to lead the Product Driven Organization Expeditions to reach their targeted Base Camps per Leading Agile’ s System of Delivery.
• Over 25 years of experience with Program/Project management in Information Technology (applications - custom and COTS/infrastructure), Product Driven Organization (PDO) Transformation, Portfolio (financial) Management, PMO, EPMO, Engagement Management & Consulting experience in B2B, CRM, SOA, ITIL, CMMI, Rational Unified Processes (RUP), Waterfall, Agile/SCRUM/SAFe, EDI, EFT, ERP, SAP, SOX Audit, SAP Business Objects, Data warehouse, Data Center Migrations, QA and SDP21 processes. Excel in creating and improving business processes that help companies operate more efficiently. Recognized as a valuable leader who gets things done.
• Diversified industry experiences are not limited to Health Care, Automotive, Manufacturing, Engineering, Energy, Oil, Financial, Consulting, Payroll and Consumer Goods
• Proven ability to train, motivate, and lead successful, cross-functional, globally distributed large (>65 members) project teams (Philippines, India, US, Canada, Argentina and Brazil).
• Skilled presenter, communicator, and trainer with success targeting large community groups, impacting organizational performance and reputation.
• Passionate Instructor - Project Management with PMI Great Lake Chapter, Computer Science with Lawrence Technology University.
• Strong negotiation, mediation, and presentation skills with all project stakeholders including customers, team members, management, suppliers, Executive Steering Committee, CIO and VP level executives.
• Expert in supplier management with wide exposure in managing and responding to RFP and RFI for various clients.
• Expert in planning, monitoring and controlling the project within allocated budget using CA Agile Central (Rally), Microsoft Project Server, Microsoft Project 2010, ABT Workbench, Clarity, Sharepoint and PRIMAVERA to exceed customer expectations.
• Proficiently managed projects with multi-million dollar budget, Mainframe/Client server/ Web, SAP, EDI, EFT, Data Warehouse, Business Objects, Data Migration, SQL/ORACLE database consolidation and migration, Y2K, Test Lab, Lotus Notes Upgrade, Corporate Security Program, Accounting Quality Assurance - SAP, Configuration Management Tools, SharePoint, Development, Deployment and Infrastructure projects including Server Refreshes and Global LAN Program Office.

TECHNICAL EXPERIENCE:

Platforms/Servers/Environment: Sun SolarisIPlanet Web Server, NT services for UNIX (Work between UNIX & Win.95), ESXi, VMWare, Cloud, Windows NTNetscape Compass Server/SDK for web page search engine, AIX UNIX, Lotus NotesDominos, UG, CAD/CAM, CATIA, ISPF, TSO, CITRIX, Xen Desk Top, XenApp

Technologies: C, ACCESS, J2EEJAVA, HTML, SAPJAVASCRIPT, Net Object Fusion, Homesite, SYBASE, Oracle, PL1, SQL, Powerbuilder, Coldfusion, Dreamweaver, Websphere, Pivotal Cloud Foundary (PCF) SAP Business Objects, EDI, ETL, EAI, ERP, EFT, Print Control Language (PCL), KORN SHELL scripting, VISIOPERL, CGITESTING TOOLS - Purify, Performix, SQA Suite, Winrunner, and Roadrunner

Configuration Management Tools: PVCS, Clear Case, Sharepoint, Clarity/NIKURequirement management tools - Requisite Pro, Mercury Quality Center, CaliberRM, Work flow mgmt tool ClearQuest and tracking tool PVCS TrackerAgile - CA Agile Central (Rally)

Applications/ Programs: Health Care Applications including Rating Area, Claims, Membership and Billing and Product Pricing and QuotingPayroll applicationsNatural Gas Energy Management System, Finance Application - Global Electronic Fund Transfer Process and Remittance Advice, Test and Data DirectoryCollaboration toolConfiguration Management system Accounting Quality Assurance System - Interface with SAP, Lotus Notes Upgrade, Corporate Security Program, Visitor Management System(EasyLobby), Access Control System - Continuum TriZetto - FACETSFARE - Data Warehouse at BCN

Software Change Request System: Reinsurance SystemWeb Reporting SystemMainframe applicationsManufacturing Quality Systems, TREAD, TRACEABILITYData Center MigrationsServer Refreshes, Hosting Programs, Network Upgrades, Backup and Storage Refresh, Disaster Recovery, GESBRe, Global Order to Delivery, Global Unified Database (GUDB)

PROFESSIONAL SUMMARY:

Enterprise Agile Transformation Coach

Confidential

Responsibilities:

• Product Driven Organization (PDO) Transformation
• Led Product Driven Organization (PDO) Transformation for Confidential Credit for 2 major Expeditions with 8 product teams each
• Coached several Integration teams on PDO Transformation journey based on Agile principles and mindset
• Mentored and coached several Agile Process Coaches to support PDO Product Teams
• Provided Project Admin support for the Ca Agile Central (Rally) tool for the entire Confidential Credit users.
• Provided Integrated Consulting Services for large IT Programs ($5M+) which includes 2 Agile Programs using SAFe: GESBRe (Global ESB Reengineering) and GUDB (Global Unified databases) with large globally distributed team ( >50)
• Worked side-by-side with Agile Coaches from Rally on transformation of these programs from waterfall to Agile
• Coached a team of Product Owners, Release Train Engineers (RTE), ATFs and development team which include Business Analysts, developers, architects, DBAs, and testers) on effective application of Agile values, principles, practices and usage of CA Agile Central (Rally) Tool and establishing cadences for Agile Ceremonies (Daily standup, backlog grooming, iteration planning, iteration demo, iteration retrospective, Inspect and Adapt and Release Train Planning)
• Coached team on developing product roadmap, features, user stories and tasks.
• Guided product owners to create product backlog and groom it according to business priority to deliver minimum viable product to the market for faster maximum return on investment
• Mentored and guided ATFs and RTEs to be successful in their roles
• Trained ATFs on creating and using meaningful CA Agile Central Dashboards for management progress review by using burn down charts, cumulative flows and summary of blocked features etc.
• Provided light touch consulting services for 4 large Confidential IT Programs ($5M+): GOTD (Global Order to Delivery) using Agile Program using SAFe; SPCPS, Vincent for AP and Order Fulfillment, using Waterfall/Agile. This included guiding and mentoring program managers on establishing and conducting governance, scope/risk/issues/change management, Program Operational Reviews (POR), Estimation Review Boards (ERB) and Tools (Clarity, CA Agile Central) usage.
• Facilitated several risk workshops to promote early identification and management of risks and issues
• Facilitated EPMO Release Train Planning and Inspect and Adapt sessions
• Worked on several EPMO internal projects including the following:
• Developed CPMM Supplier Management training to guide programs effectively to manage supplier engagements
• Developed an EPMO on boarding and orientation guide for new members
• Worked on presentation materials for Entrepreneurial Project Management (EPM) competencies, such as stakeholder partnership, ownership and commitment and risk management.
• Completed all Confidential CPMM Training and Confidential Agile Curriculum, which included Accreditation of Agile Product Owner Practitioner, Agile Team Facilitator Practitioner and Scale Agile Framework (SAFe).

Data Center Transformation Program Manager

Confidential

Responsibilities:

• Data Center Transformation Program Manager responsible for closing out of Auburn Hills Data Center (Building 2) and migrating all clients in Auburn Hills Data Center (Building 2) to other HP data center locations.
• Original budget was around 16M and managed program efficiently to return 1 M back.
• Dedicated team of 50, and leveraged capability resources: BUR, Network Team, Security, Wintel, UNIX, AS 400, Data Center Support personnel, Relocation services, Accounting, Vendors, and client teams

Delivery Manager

Confidential, MI

Responsibilities:

• Business processes impacted by PPQ program - Product development, Benefit Administrations, Regulatory & Compliance, Enrollment, Rating, Underwriting, Billing, Communications, Commissions, Sales & Marketing, Training & Documentations, Agent Management, Customer Maintenance, Reporting
• Pricing and quoting capabilities for all BCBSM/BCN products and plans for 2013 and 2014 products using Connecture (CNX) on line application.
• Sub projects, processes and architecture in support of PPQ program:
• G2I/I2I Extract program from FARE Data Warehouse to support Prospect Management Tool for campaigning during Health Care open enrollment season and to process Group Drop Notification requests.
• Several Web Interface projects including: Electronic Fund Transfer (EFT) and Credit Card Payment process (BCBSM, Plug N Pay, and Chase bank) to post payment information into FACETS for enrollment members, using test-driven development (TDD) practicing AGILE values, principles and ceremonies.
• Automated Enrollment Process (AEP) - BCBSM EDI - BCN Mainframe - TriZetto- AIX
• TriZetto FACETS 5.01, FARE (BCN Data Ware house), TIDEL scheduling for batch processing of EDI, Member, Claims, Billing, Id Card and more…
• Coordinated resolution of production issues with Connecture, TriZetto and BCN IT team
• Supported implementation of improved BCN Delivery Management Processes and Procedures
• Followed BCBSM/BCN processes for managing scope, budget, time, changes, issues, risks, communication, resources and release management.

Senior Program/Project Manager

Confidential

Responsibilities:

• Managed major waves in DODGE data center migration from Lewisville and Shady Oak to new data centers in Carrolton and San Antonio to support mortgage separation from Confidential services
• DODGE program: 101 major applications, migrating across 21 waves, within 6 months
• Managed development of a new Xen Desk Top environment - Desktop delivery controllers, provisioning servers and ESXi Host servers to support Auto servicing applications
• Worked with distributed and cross functional team for major groups: Corps Shared Services, Technology Services, NAO-Servicing Insurance, Global Auto Services(GAS), Global Tech and Ops(GTO), Technology infrastructure - NAS, UNIX, CITRIX Xen App, Xen Desk Top, SQL Clustered environment, IIS, ORACLE, Windows, VMWARE, Firewalls rules, Interfaces, DNS/URLs/ F5/Load Balancer, SSL VPN, EFT, Secure Transport, Active Directory and more.

Senior Program Manager

Confidential

Responsibilities:

• Marathon Oil Global Sever Refresh Program
• Gained back client satisfaction for HP with server refresh program by turning ‘RED’ status program to ‘GREEN’
• Managed inventory of servers and updated the current ADMS system with missing serial numbers and installation date.
• Developed processes to identify candidates for each year’s server refresh program
• Analyzed, planned and executed hardware refresh program for 1400 servers globally
• Eliminated servers by consolidation and virtualization and saved Marathon more than $900,000 yearly.
• Backup support for PMO manager and mentor project managers on HP and Marathon processes.
• Worked with Application team on remediation and software upgrade projects.
• Reduced hardware/maintenance cost of 2 million per year by consolidating more than 5200 SQL databases (SQL2000, SQL2005 and SQL2008) from 250 servers into a SQL farm on a Chassis enclosure with 16 blades.
• Consolidated 750 ORACLE databases into an ORACLE11g farm and eliminated 66 servers resulting cost saving of $375000 per year.
• Tracked the Global productivity saving for Hosting, Network and End User Computing totaling 1.5 million annually.
• Managed 22 hosting lifecycle projects by following high level steps: (Engineering Startup, Procurement, Server Build, Application installation, migration and testing, move to production and decommission)
• Managed and coordinated work with Bank of America/HP Networking Engineering on Data and VoIP related engineering requests for Bank of America Enterprise location.
• Rolls-Royce - Proposal for Storage and Backup Modernization
• Managed pre-planning activities by eMphasis, BEA and Rolls-Royce Team for Information Management ReUse Program
• Coordinated the assessment of current infrastructure architecture in Rolls-Royce
• Requirements, risks, issues, proposed solution options for Storage and Backup upgrade program were identified by conducting workshops with clients, vendors, SMEs and end users, and completed proposal for Storage and Backup Modernization program ($4.4M).
• PMI mentoring
• Active volunteer in PMI mentoring program for project managers preparing for PMP certification.

Senior Program Manager

Confidential

Responsibilities:

• Managed Corporate Security Program Planning phase
• Visitor Management System - EasyLobby implementation with access control system - Continuum integration - COTS implementation.
• Enhancement projects for corporate security access system
• Managed implementation of Accounting Quality Assurance System with integration to SAP human resource system as a part of Enterprise Business Solution (EBS).
• Managed Lotus Notes Upgrade from 6.5.5 version to 7.0.2 which includes 60+ applications interfaces and dependencies such as Quickplace, EBS, EasySync, mNotes, Lotus Documentum Framework
• Mentored new project managers on SDP project management methodology using AGILE and PRIMAVERA
• Managed Global LAN Program Office with concentration on Request Management
• Increased the turnaround time for the ITSR responses by 50% by improving the processes and procedures.
• Data migration of over 30000 suppliers (EDI, Web, Mail and Fax) and Globally distributed banks
• Administration, On line payment creation, Remittance Advice Management, Messaging Center, Payment Tracking, File Tracking, Search functionalities for release, payment, invoice etc, Stop release, and Netting Management
• Assisted program director in resolving issues resulting from SOX audit

Global Manufacturing Quality Information Systems Program Manager

Confidential

Responsibilities:

• To enable quality and warranty reporting for deeper analysis and improve analytical and reporting procedures using OLAP technology.
• Expansion of M&Q Data Center:
• Data Center expansion per Architectural Study by Cornerstone Engineering.
• Expansion of HVAC capacity to sustain the current environment at < 70 deg. F
• Audit Compliance, security improvements to windows and doors
• Infrastructure improvements to N+1 redundancy
• Air conditioning
• Power distribution centers
• Uninterruptible Power Systems (UPS)
• Power distribution redundancy
• Enable dual feed from utility substation
• Generator upgrade
• Generator connection to dual bus system
• Added physical space
• Growing capacity from 46 racks to 82 racks
• Monitoring improvements
• SMTP monitoring modules for Liebert UPS’s
• Fire protection / suppression systems
• Conversion to dry pipe system
• Disaster Recovery and Backup Plan
• Developed Global Manufacturing Quality IT Strategy, Global Traceability high level business process for Confidential .
• Field Performance Evaluation (FPE) global business process
• Global Traceability Component List, Notice of Decision (NOD)
• Global Traceability As-is and To-be Processes
• Global Containment & Recall Vehicle Identification tool
• Global Part Marking Method definition
• Global Traceability Data Collection Requirements
• Program Manager responsible for migration of storage capacity and hardware platform - QSE (Quality Shared Environment) Refresh (5.7 million)
• Migration of the Quality applications from legacy EMC DMX 800 to DMX 2000 EMC frames using SAN
• Migration of the Quality applications from SUN F15K, V6800, V440 to IBM p590 and SUN T2000 environment
• Major groups involved: Operations, Architecture, Quality Development, EMC, SMC Hosting services
• Conducted the Global Manufacturing Quality Bi-weekly meetings to discuss Global projects’ status, issues, risks, information sharing, and budget monitoring.
• Ensured that projects are delivered on schedule, within budget and with first time quality
• Assisted the department in getting CMMI Level 3
• Developed requests for proposals and negotiate contracts for software development services from suppliers for software development projects
• Managed the acquisition and deployment of IT commodities (hardware and COTS software)
• Managed the acquisition of operations and support services and hardware hosting services associated with development projects
• Worked with business to define scope of projects and collect business and system requirements
• Determined the systems development program strategy and develop the implementation plans to accomplish the strategy
• Developed project budget estimates and project briefs to support portfolio planning process

Program Manager / Sr. Project Manager

Confidential

Responsibilities:

• Interacted with various departments such as procurement, PMO, Quality, Financial etc
• Managed the Legacy Systems upgrade, and various projects in the Mechanical Policy area which includes:
• Cognos Upgrade, eMRP ceding fee change, MES/CDR Batch Updates
• Updates to V&L reports (Web Application), Mechanical Policy Archiving Projects
• Managed the feasibility study of the current reinsurance system. The current system was developed in two different environments, a Mainframe-based solution for the Reinsurance group and an Access database for Finance and Treasurer’s.
• Over the years as the business model expanded and supplier (input) and customer (output) systems changed, the reinsurance system was incrementally updated to meet new requirements.
• As a result of these updates the physical model of existing system no longer matches the business mode.
• Increase system functionality.
• Reduce support cost.
• Improve Operational efficiencies.
• Managed the entire life cycle of the project. The objectives of this project were to develop a solution that will maintain data for a period of up to four (4) years and to simplify the process for data manipulation/report generation. The main focus of this project is to automate the report generation for multiple users by providing a user-friendly front end. Followed GMAC MIC IS&S procurement processes to acquire COTS applications and vendors.

Lead Project Manager

Confidential

Responsibilities:

• Managed several projects from inception through transition to Operations.
• Conducted performance evaluation for team of 32, hired and fired as necessary.
• Reviewed, evaluated and reported accomplishments, deliverables, best practices and lessons learned to appropriate stakeholders.
• Managed projects using Rational Unified Process (RUP) - an iterative development process (inception, Elaboration, Construction and Transition) which embodies four fundamental imperatives:
• Develop iteratively
• Focus on architecture
• Continuously ensure Quality
• Manage Change and Assets
• Conducted necessary training for Configuration Management tools.
• Procured several testing tools for the IT test lab.
• Program Management for Y2K projects in test lab.
• Utilized Certified Web Development tools such as Front Page, Net Object Fusion, Homesite, ColdFusion, Macromedia FLASH etc.
• Worked with PVCS and PowerJ interfaces & PVCS and PowerBuilder interfaces.
• Implemented Version Control throughout the Corporation.
• Researched and implemented PVCS Tracker, Tracker I-Net (Web application) on a Windows NT Server.
• Provided help for customers on PVCS series of products such as PVCS Version Manager, PVCS Tracker, PVCS Configuration Builder.
• Completed the certification of ISO 9000 for change management department.
• Coordinated and implemented the conversion of PVCS from AIX Server to Windows NT 4.0 Server.
• Managed the implementation of Gas Energy Management System for a major energy producer for all phases of the project life cycle
• Allowed recalling gas quantities from the customers’ recursively and sent E-mail notification of the recalled gas quantities with the system
• Managed the implementation of an Electronic Data Interchange (EDI) project based on Gas Industry Standard (GISB) definition
• Mentored and trained programming staff
• Worked in the PDS (Product Description System) Help Desk for all Confidential customers
• Translated and analyzed data in UG, CATIA, and CAD/CAM