SUMMARY:

• A seasoned program/project management professional with over 25 years industry experience, with a focus on the delivery of large scale, complex, application development, strategic modernization / transformation / service management, and risk/regulatory/compliance initiatives for major clients within the Financial/Banking, Insurance/Re - Insurance, Management Consulting, State and Government, Merchandizing/Logistics/Retail, Automotive, and Oil & Gas industries
• Continuously supporting management consulting engagements to include financial and service management engagements/reporting/analytics, executive level presentations/interactions, and the overall business/IT collaborations on cost, quality and added-value
• Possesses outstanding business acumen, and a solid understanding/experience in consulting engagements, to include both business and technical elements of Consumer and Commercial Lending; Capital Markets (Front, Middle & Back Office); Financial Contracts (LIBOR and SOFR); Payment Processing Services; Mergers and Acquisitions/Divestitures; Organizational Transformations; and Risk/Regulatory/Compliance (ERM) - Wholesale & Market, Retail Credit, Security & Operational/Fraud Risk (EFRM); and Data Center Implementation/Closure
• Leadership experience in the development of Program Management Offices/PMO, execution and overall lifecycle processes/artifacts’ creation and institutionalization. Methodologies and quality frameworks being, PMI, DMAIC, Software Development Life Cycles (SDLC’s i.e. Waterfall, RUP, Agile - SCRUM, and KANBAN); DevOps; Product Development Life Cycle; ISO/9000/17799, COBIT, and ITIL

SKILL:

Hardware: IBM 370, 370/138, 3081, S/36, 5280, AS/400, RS/6000; NCR 8150, 8250, 8500, 9020, Tower, 4700 Server; Bull DPS8, DPS6, Datanet 8; CDC Cyber Confidential /3000/9000; PC PS/2, PC/AT/XT/Pentium, Silicon Graphics (Onyx).

Software: C, Java, Visual C++, Informix, Oracle 7/8/9/11g, Teradata Server, Teradata MDM, Teradata SQL Assistant, Toad, SQL Server 6.x, PL/SQL, Transact/SQL, MicroStrategy, Cognos,, Tableau, Informatica ETL/MDM, Ab Initio, Essbase, DB2, SQL/DS, CICS, Erwin, BPwin, Rational Suite, Process Continuum, System Architect, MaestroII, SLIM Estimate, Lotus Notes, FileNet 4.0.5, LiveLink, Documentum, Prodiance ESM, SAP/FI/BW, PeopleSoft Financials/HCM/EPM/AP/SQR, Workday/Procurement, MFG/PRO, RCS, PVCS, ClearCase, ClearQuest, CC Harvest, SOA, J2EE, .NET, MSMQ, MTS, BEA s Tuxedo, Microsoft Excel, ProSight, Taleo, Microsoft Project, ABT Project Workbench, ABT Project Bridge Modeler, Primavera (P3), PlanView, PS 6/7, CA Clarity / OWB, Application Lifecycle Manager/Quality Center, Sharepoint, Workday, Zelle, M/S Azure, SAS Fraud Management 4.2, NICE Actimize IFM, ThreatMetrix, eMailage, Telesign, Early Warning Services, Experian, FICO Falcon 6 and Mortgage Optimization, BioCatch, Danal, IDAnalytics, Fiserv, First Data, Elavon, Global Payments, Rally, JIRA, and Confluence.

EXPERIENCE:

Confidential, Charlotte, NC

Senior Project Manager/Consultant

Responsibilities:

• As a member of the Confidential Technology & Operations organization, responsibilities were driven by an in-flight remediation of an OCC Consent Order specific to the adherence to PMO technology processes
• Managing AML-specific portfolio of projects for change management and corrective engagement activities specific to their technology/infrastructure ecosystem
• Addressing technology updates and enterprise compliance with applicable regulations/obligations, laws and policies across the bank’s footprint specific to AML/CDD, FFIEC and transactions-based Fraud
• Led the effective transformation between the methodologies of Traditional Waterfall to Agile/SCRUM, making adjustments for a Hybrid SDLC, KANBAN-oriented
• Liaison with Audit, Legal and Risk Control partners in reinforcing independent supervisions
• Compile across the portfolio of projects, a repository of significant business and technology activities to mitigate/avoid risks, including minimum controls and metrics
• Management responsibilities for identification of issues, documentation, and triaging to include contributing risks both from a strategic and tactical standpoint
• Providing independent POV on current/existing enterprise risk and control management processes effectiveness, adherence to policy and standards and, feedback/updates for remediation sustainability

Confidential, Charlotte, NC

Senior Project Manager/Consultant

Responsibilities:

• Overall guidance, included an assessment of Confidential ’s PVSI (Payments Virtual Solutions Innovation) fraud ecosystem to include both technology/infrastructure, supporting fraud end-to-end operations and the critical elements of reporting/analytics.
• Performed gap analysis in comparison to industry standard fraud capability/maturity models (to include the elements of fraud business services i.e. policies/procedures/analytics, financial planning/management, regulatory/operating frameworks, fraud cost modeling/forecasting, and methodology/tools), and subsequently made critical recommendations for an effective, nimble/enhanced fraud ecosystem.
• This included a suite of enterprise fraud management applications (45+) along with their supporting technology infrastructure (information security and data integration being key critical considerations), in addition to updates to various PMO oversight processes, with buy-in from various executives/CIO - resulting in an integrated implementation/execution path for optimization activities.
• Managed tactical project (consisting of both local and off-shore functional and development resources), as the key stakeholder/co-product owner liaison for the strategic Enterprise Management System replacement/with strict SOX 302/404 requirements (SaaS/Azure, using JIRA for epic/story capturing, grooming, story pointing/estimates, development thru unit/development testing; Confluence as project repository/document management tool and Tableau Desktop for reports/analytics needs).

Confidential, San Diego, CA

Project Manager/Consultant

Responsibilities:

• Fraud strategist/thought leadership responsibilities for program “Unsecured Consumer Lending/UCL”, an initiative within the bank to offer unsecured loans under its 2 major brands.
• Strategizing the development of a target operating model, a regulatory compliance institutionalization effort within their Digital and Call /Servicing Center channels.
• Full ownership for program components, and timely executive reporting to include, overall Program Management (JIRA, Confluence and Sharepoint) with dependent teams, Fraud Management, Credit Risk Management, Information Technology Management (to include data-level integration with 7 Fraud Management Vendors including Zelle for money movement), and Data Science-oriented Strategy (MDM, Data Warehousing, and BI/Analytics/Tableau) for executive level transparency.
• Coordinated launch of ERP Workday/Procurement to address program resource requisitions, negotiate/collaborate with vendors, structure/streamline the approval process, and align services to specific program components.

Confidential, New York, NY

Senior Program Manager Consultant

Responsibilities:

• Managed the OCC (Office of the Comptroller of the Currency) Consent Order initiated effort for the remediation of non-compliant articles/sub-articles within their consumer mortgage division and its leveraging of 3rd Party Vendor/PHH for origination and servicing activities (OCC ).
• Provided leadership/guidance for a successful Consumer Financial Protection Bureau (CFPB) internal/on-site exam with federal regulators/supervisors and; oversight with the appropriate coordination amongst their 3 lines of defense (business, risk/compliance and, audit) to ensure on time delivery of remediation work, testing cycles and supporting evidence for closing the non-compliant articles/sub-articles.
• Program Manager/Thought Leader for Confidential ’s Financial Crime Threat Management team, specifically tasked with the migration of all fraud management systems and supporting operations within the Financial Crime Risk/Threat Management space, (CAMP FM/digital and FALCON PIN/ATM i.e. transactions covering Debit/Credit Cards, Deposits and Payments) to SAS Fraud Management platform.
• Also interfaced SAS FM to the global NICE Actimize system (data definitions and API mappings) for holistic case management for both Fraud and AML executive level reporting; liaising with Confidential ’s UK-based global resources for managing this US-based effort, a critical component of a larger “modernization/transformation” initiative program “Greenfield”, with strategic emphasis on web-based/service-oriented SaaS tools.
• Additionally, leveraging CA Clarity as PMIS for program//project management waterfall life-cycle activities, Jira and Confluence for Agile/SCRUM activities and IBM’s Quality Center for overall quality assurance.
• Provided senior project management/subject matter expertise within the Global Change Delivery division, with overall scope being specific to the assessment and remediation (i.e. compliance, regulatory and audit commitments) of the following Regulations, FFIEC Exam Handbook - Information Security, SOX 302 & 404, Reg W, Investment Securities (LIBOR, SOFR Transitions), Reg P and S-P, ADA, IRS 1098/1099, HIPAA, Trading and Sales Practices, FATCA, FINRA, Reg E, FHA, HDMA, GLBA and RESPA. Essentially, working with resources across various lines of business (Commercial Banking, Global Banking & Markets, Retail Banking & Wealth Management, Risk, Compliance, Finance, Legal and Marketing), managing these comprehensive enterprise-wide assessments/remediation of Confidential ’s current risks and controls frameworks in preparation for the strategic “Greenfield” program, which addressed both business and cultural (systems/applications and processes) transformations across the bank’s footprints. Also, providing overall guidance/mentoring in building up the PMO organization (strategizing, resourcing, charter development/buy-in and subsequent institutionalization), procurement of other project/program managers, and coaching them along the lines of handling the rigors of change management.

Confidential, Atlanta, GA

Senior Program Manager

Responsibilities:

• Technical Program management responsibilities (liaison with Confidential ) for M&A efforts within Confidential on their acquisition of Balboa (a reinsurance company) from Confidential ; in addition to the BoFA divestiture activities.
• Transitioned a full IT infrastructure, previously managed by third party vendor, Confidential - to include, 200+ applications (business/ERP and infrastructure for licensing and maintenance), 3 data centers, (1 new CoLo an expansion on an existing and, closing of the 3rd), 5 remote sites, security, networking and telecommunication components for LAN/WAN/Internet connectivity, 1050+ Wintel servers, 2 iSeries computers, and all Balboa desktops and laptops
• Direct Delivery management responsibilities within the PMO, leveraging project, core infrastructure build and application development life-cycle methodologies (Agile, Waterfall and KANBAN), process and tools with major focus areas/deliverables:
• An Integrated Workplan/Schedule (CA Clarity/OWB) - development and on-going maintenance
• Program Critical Path - development and on-going maintenance
• Program Metrics - manage/sustain key metrics including sources
• An Integrated QA Plan (i.e. Unit, Systems/Integration, UAT) - on-going management
• Change/Impact Management - formal processes around program and project changes
• Risk Management - develop/maintain actionable mitigation and contingency plans
• Program Budget - measure and report actual program spend vs. planned financials

Confidential, Birmingham, AL

Senior Program Manager/Consultant

Responsibilities:

• Responsibilities include: collaborative program management for integrated effort “centric modernization”, specific to Commercial Lending LOB
• Strategy Assessment - existing system inventory, data sources, reporting and documentation across all Lines of Business (leveraging Informatica MDM and ETL products); defined/reviewed target state project recommendations; and preliminary costs and resources definition
• Transformed legacy systems/processes in front, middle and back offices, (business/technology/infrastructure) affording operational excellence based on regulations and market competition
• Mentored project teams in Agile/SCRUM methodology away from traditional Waterfall

Confidential, Atlanta, GA

Senior Project Manager Consultant

Responsibilities:

• Project management consultant with financial institution of Dutch origin with services in Banking, Investments/Securities, Life Insurance and Retirement Options - specific initiatives include replacement of legacy IT systems/methodologies and implementing EUC/BOA Compliance Control/Monitoring tool (inclusive of AbInitio to Informatica tools environment); modernizing Single-Use-Accounts PeopleSoft EPM, AP, Financials & HCM upgrades; Tax Premium Pro ( Corporate & Municipal filings); Risk & Control Assessment SOX/MAR Tools Upgrade (TeamMate, AutoAudit and FCM/Open Pages); Latin America Reporting Application/Hyperion Essbase and Concur Travel & Expense (Spend Management function) Upgrade.

Confidential, Charlotte, NC

Senior Project Manager Consultant

Responsibilities:

• strategic project management and execution of the bank’s Basel II Plus Final Rules/Preamble initiatives for the bank’s Program Management Office (PMO).
• Overall integrated schedule development/update and execution using M/S Project and Clarity for costs and schedule estimation, procurement of resources (both labor and infrastructure) and subsequent refinements/updates management/allocations throughout the project life-cycle
• Facilitator for weekly change control meetings, consisting of LOBs (Retail, Wholesale, Securitizations, Equity, Traded Products, Market Risk, Operational Risk, Disclosure), Enterprise Risk/Compliance and I.T. resources, making updates and publishing appropriate reports on SharePoint sites
• Facilitator for daily defect management meetings i.e. Systems and User Acceptance testing, leveraging Confidential ’s Quality Center

Confidential, Charlotte, NC

Senior Project Consultant

Responsibilities:

• Strategic project management and execution of the bank’s Basel II/III Accord regulatory/compliance initiatives for Risk Data Strategy/Data Integration group.
• Coordinated Data Strategy/Data Integration efforts to include - data mapping from sources (Retail, Wholesale & Disclosure) to target system (Teradata); data modeling i.e. dimensions - Counterparty, LOB, Legal Entity, Asset Class and Instrument Type) - both Logical and Physical; ETL activities; in corporation of complex simulation-based financial calculations (portfolio models, trade valuation models, pricing models, factor models and scenario generation capabilities); and validation of data in new models using SQL Assistant

Confidential, Morrisville, NC

Sr. Management Consultant/Data Warehouse

Responsibilities:

• Execution and delivery of legacy Data Warehousing project conversion/modernization (Oracle to Teradata) deliverables (DW for e-Commerce i.e. Data Models, Data Services, ETL and OLAP Reporting - all SOX 302 Compliant); executive-level status/integrated work plan reporting across onsite and offshore resources; and management and escalation of risks, issues and change requests using defined methodology/processes (SCRUM/Agile) and QSM SLIM-Estimate for costs and schedule estimation, both internal to I.T. and to customer-base (QA, Sales & Marketing for Publishing organization).

Confidential, Charlotte, NC

Senior Change/Project Manager Consultant

Responsibilities:

• Performed senior Change/Project and Technology Delivery Management functions within Consumer Real Estate & Insurance (CRE&I).
• Successfully managed and delivered multiple projects to include, a company-wide FileNet (IDM - Integrated Document Management) Deployment effort - migrating the FileNet infrastructure and support resources from Louisville, KY and other outlets under the bank’s merger and acquisition umbrella - to a tier-1 data centerand the upgrade of supporting FileNet components (Desktop, Viewer, Capture, RightFax) from 3.x to 4.0 platform, working with Legal and Compliance partners with a focus on interfacing applications and LOB’s, both on-shore and off-shore (India).
• Also managed, a major rollout of the Mortgage Rewards Refinance program in Texas; CRE&I KYC, AML, Patriot Act, Fact Act 112/212 and SOX compliance; Problem Loan Management (Charge-Offs/Recoveries), Cash Management Initiative (CMI) and Borrowers Protection Plan (BPP) eligibility across various mortgage/lending channels/LOBs.

Confidential, Lisle, IL

Enterprise Executive Project Consultant

Responsibilities:

• Member of the Enterprise Implementation PMO, responsible for the strategic planning, definition and execution of SAP/ERP infrastructure/standards in support of BP’s Refinery and Marketing division and other off-shore lines of business (LOBs)
• Managed major planning initiative - Cassis Wave 1, BP’s implementation of a common footprint of SAP/FI/MDM/BW in the U.K. - physically conducted project planning workshops in London, England to include participants from England, Belgium, Netherlands and Luxemburg for program estimation sessions - involving the various work streams, Basis & Infrastructure, Business Units, Change & Communications, Cutover and Data Management, Process Design, PMO, Technical Development, Testing and Legacy; leveraging M/S Excel capabilities to in corporate the capturing of task level work and associated secondary size metrics
• As a member of the EI PMO, developed both business and technical related process assets/artifacts for a worldwide program within BP, Process Fitness (PF), a multi-year/multi-million $ effort, addressing the reengineering of all business processes and supporting systems
• On-going facilitation of BP’s ERP Capability Centers / Executive Overview (ECC/EO), a forum whereby BP’s executive around the world discuss/plan/implement strategies in regard to SAP/ERP

Confidential, Atlanta, GA

Technical Project Management Consultant

Responsibilities:

• Project Manager for final contract negotiations and implementation planning activities for the acquisition of customer data integration (CDI) application package (DWL Customer); supporting the bank’s Total Client View strategy/KYC; by leveraging an operational data store (ODS) along with supporting web services in a publication/subscription application environment.

Confidential, Holland, MI

IT Program Consultant

Responsibilities:

• Project/Program management for JCI’s portfolio of projects i.e. in-house development and procurement (COTS) activities; updated the company’s QAD MFG/PRO environment for large scale manufacturing of automotive parts
• Provided in JCI’s implementation of a J2EE technology infrastructure, transforming from a legacy IT landscape to a J2EE framework, with Apache Webservers, WebSphere Web Application servers, Vignette/Epicentric portal framework, Netegrity SiteMinder for security, WebSphere MQ/Series and Business Integrator for EAI, Oracle 9i/ETL and Cognos for business intelligence, with supporting ERPs, PeopleSoft Financials, QAD’s MFG/PRO and Syncron Global Price Management.

Confidential, Atlanta, GA

Program Consultant

Responsibilities:

• Provided process management leadership and guidance in the planning, mentoring and deploying of efforts in the six key process areas (KPA’s) for SEI/CMM Level 2 compliance/attainment.
• Established a department-wide, Software Project Planning and Software Quality Assurance Program (based on ISO/9000 and SEI/CMM guidelines).
• Wrote charter for, and also a functional member of the Software Engineering Process Group (SEPG).
• Project Manager for FileNet content, metadata and workflow processes migration to EMC’s Documentum.

Confidential, Grand Rapids, MI

Senior Process Manager Consultant

Responsibilities:

• Provided project/process management (i.e. size, effort & schedule estimation/development, planning, tracking, status reporting, risk management, methods, etc.), for enterprise mortgage (both primary and secondary) program.
• Managed both projects and relationships in regard to the development and implementation of a Corporate Information Factory (CIF), for loan-level data integration (CDI) and enterprise-wide application/system integration.
• Deliverables with supporting/development tools - an enterprise-wide CRM application, an Operational Data Store (ODS), a Data Warehouse along with two supporting divisional Data Marts; on MS/SQL Server 7.0 - with appropriate ETL interfaces developed in VB/ASP/DTS, along with Hyperion Essbase OLAP reporting tool and Analyzer/MDM.