SUMMARY

• Accomplished, committed and creative Scrum Master with more than 8+ years of success delivering IT projects ‘on - time and within budget through improved productivity, performance and cost control. Communicate effectively with all levels of management. Certified Scrum Master (CSM-l). In me, you will find a Strong communicator that is energetic in nature with "whatever-it-takes" attitude to deliver shippable product increment with every sprint.
• Strong experience in Software Development Life Cycle, having thorough understanding of the phases such as Requirement gathering, Designing, Building/Development, Testing, Deployment
• Experienced in working with SMEs from various business areas to identify key performance indicators (KPI's) and service level agreements (SLA’s) for the Website Performance, Customer Acquisition, Lead Conversion, Customer Retention, Search Engine Optimization (SEO), Call to Action (CTA), Customer Lifetime Value (CLV) and fulfillment.
• Knowledge and Experience on Lean Six Sigma Concepts like Define, Measure, Analyze, Improve and Control.
• Experienced in converting requirements into wireframes, prototypes, mock-ups for developing UI/UX components.
• Experience in using different elicitation techniques for requirement gathering such as conducting JAD sessions, Requirement Workshops, Focus Groups, Document Analysis, Brainstorming, Prototyping, Survey/Questionnaire.
• Knowledge and experience in performing GAP Analysis, Cost-Benefit Analysis, Feasibility Study, Root Cause Analysis, SWOT Analysis and Impact Analysis for planning and execution of several business decisions.
• Extensive functional knowledge and hands-on experience in integrating data from various systems SAP, EPICOR, DOM, WMS, OMS, D&B, MDM.
• Experience in Agile and Waterfall framework processes
• Strong analytical, problem solving and communication skills
• Experienced in Systems Testing, Integration Testing, User Acceptance Testing (UAT) and Training, Documentation and implementation in a business environment.
• Helped with the story mapping process in Agile after elicitation and documentation of requirements (user stories).
• Facilitated Release Planning sessions for the product, assisted all the teams in writing business epics. Helped in the sizing and estimation and prioritization of epics by helping SMEs performing SWAG Analysis.
• Assisted ART (Agile Release Train) and scrum teams in resolving dependencies and empowering the teams with the Pillars of Scrum such as increasing Transparency, Inspection and Adaptation and achieving goal to deliver the PSPI (Potentially Shippable Product Increment) at the end of every Iteration.
• Experienced with issue creation and resolution using Atlassian JIRA. Facilitated the team and created Scrum artifacts like Product Backlog and helped define the User Acceptance Criteria, MVP (Minimum Viable Product) and MRF (Minimum releasable features) to assist with an overall release and feature plan for the products.
• Strong knowledge of Scrum practices such as Sprint planning, Backlog grooming, Daily scrum, Sprint review, Sprint Retrospective, Velocity, Estimation
• Familiarity with the use of RALLY, JIRA and other Agile tools
• Experience in working with end users and the QA team for developing test cases and test plans
• Assist Product Owner in writing user stories, prioritize Product Backlog Items (PBI)
• Support team by removing impediments, identify scrum best practices and tools needed
• Support product owner by addressing issues, and as well protecting the team from external influence.
• Act as a servant leader to ensure team is functioning.
• Generate report detailing team velocity and burndown chart

TECHNICAL SKILLS

SDLC Methodologies: Scrum, Kanban, XP, Waterfall-Scrum Hybrid

Management Tools: JIRA, Confluence, Rally, CA Central, Lucid Chart, MS ProjectLanguages SQL/PL-SQL, HTML, CSS, XML

Business Modelling Tools: M. S Visio, Mockup Screens, Balsamiq

Databases: Teradata, MYSQL, Oracle 9i and 10g(PL/SQL), Microsoft SQL server

Reporting: Tableau, QlikView, IBM Cognos

Testing Tools: HPQC, HP ALM, Load Runner

Business Skills: Change Management, Impact Analysis, JAD sessions, SWOT analysis, Project Planning, Scheduling and Budgeting, HLD, LLD, Business Process Modelling

PROFESSIONAL EXPERIENCE

Confidential, Richfield, MN

Scrum Master/Product Owner

Responsibilities:

• Leading the Sprint planning meeting which will be held on first day of each sprint involving Product Owner, and Team, where Product Owner presents the set of features to be achieved in the sprint.
• Building and using KANBAN board to explain the High-level Designs such as Program Road map and project Road map to the Business.
• Facilitated Scrum Ceremonies like Stand-Up, Retrospectives, Planning and Demos.
• Facilitated empirical learning, while encouraging broader adoption of Agile techniques to speed up software delivery and increase the quality of product.
• Responsible for removing blockers/ impediments for the NI Billing team.
• Implemented best practices and changes to the SAFe framework as and when necessary, to improve the overall productivity of the Release Train.
• Assisted Product Owner to track and improve efficiency and Team Velocity using Sprint Burn-Down Chart and Product Burn-Down Chart, Work Breakdown Structure, Milestones List and Gantt chart
• Assisted in establishing cadence for ART Syncs by developing annual calendars for Sprints, Program Increments, and all other
• Agile and SAFe ceremonies with the RTE.
• Authoring design documents for defining process, Quality and Information analyzer jobs
• Updating Agile tracking systems to provide transparency on product and Sprint backlogs
• Collaborating with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Tracking and effectively communicating team velocity and sprint/release progress to all affected teams and management
• Capturing business and application requirements, brainstorm requirements.
• Coaching team members on Agile principles and providing general guidance on the methodology
• Documenting functional requirements and operations (calculations, technical details, data manipulation and processing etc.).
• Identifying the scope of projects and deliveries of the proposed system on iterations base.
• Resolving technical implementation issues in technologies and deployment issues in production.
• Engaging with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Organizing and facilitating project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Publishing various weekly, monthly project progress reports and recommendations to achieve project targets, milestones.

Confidential, Wilmington, DE

Scrum Master

Responsibilities:

• Document Team Impediments when reported and make sure they are addressed as soon as possible.
• Responsible to create Ad-hoc reports using big data analytics to review the data transfer.
• Knowledge in data discovery and extrapolation of gaps/analysis.
• Facilitate team interactions, addresses impediments, supports cross-interaction among multiple teams, and participates in the Scrum of Scrum meetings.
• Responsible in teaching and coaching team practices, implementing and supporting SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Work with the stakeholders in defining stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.
• Plays role in quality control and work with stakeholders to accept stories as done.
• Works with Product Management, who is responsible for the Program Backlog, to prepare for the Program Increment Planning meeting.
• Facilitate Sprint Planning sessions
• Protect the team from external interruptions from stakeholders or management.
• Track and Communicate sprint status with management and other corporate stakeholders
• Help team with proper story sizing, and estimation process.
• Coach the team and product owner on Agile processes to ensure team is continually improving
• Participated in Scrum of scrums with other teams.
• Participated in the Agile/Scrum Community of Practice to introduce and continually improve Agile processes within the organization.
• Coordinate Agile ceremonies like sprint planning, Sprint reviews, daily scrums, Sprint retrospectives, and other needed meetings to help the team deliver

Confidential, Whippany, NJ

Product Owner /Scrum Master

Responsibilities:

• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Gathering and updating project materials, completing, forecasting, project documentation, business flows, and lessons learned documents
• Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
• Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams
• Coordinated with Banking Team to collect and organize KYC information for new and existing accounts, and review supporting documentation. Involved in walkthroughs with development team to discuss related issues.
• Conducted periodic AML risk-based review on individual and business accounts and highlighted high-risk jurisdictions, cash intensive/high risk businesses and Politically Exposed Persons (PEPs) accounts.
• Created page Mockups using Balsamiq and designed Activity Flow Diagrams, Use Case diagram, Sequence Diagrams using UML Business Process Modeling in MS Visio which aided in the understanding of the business user.
• Created technical requirement, functional and system specifications, project schedules using MS Project.
• Assisted the teams in creating clear and concise epics and further breaking them into user stories.
• Created Data mapping documents for tables and columns stored in the Database after coordinating with the development team, business users, subject matter experts, project managers and stakeholders.
• Involved in API documentation for REST/SOAP and documented XML request and responses. Tested the functionality of API endpoints and Bulk REST API calls using Postman and SOAP UI.
• Wrote and executed SQL queries to perform various types of analysis like data analysis, data validation and data manipulation using different types of Joins, Subqueries and Aggregate functions.
• Assisted the QA team to conduct UI Testing, functional testing, compliance tensing, performance testing and develop the test plan, test conditions, test cases using HP ALM. Performed checks against World Check Risk Screen, FinCEN list, and OFAC Specially Designated Nationals List (SDN) and Blocked Persons list to identify any potential discrepancies that can be corrected before going live. Also Executed View SQL queries with different Where Clauses in Views for reports to AML Compliance Office
• Refining and continually redefining Agile Process for the department.
• Facilitate Story estimation and help with detailed tasks creation
• Worked with product owners and Scrum teams to groom stories in advance of each sprint
• Participated in the Agile/Scrum Community to continually improve agile processes within the organization.
• Help the Scrum team finalize Sprint Backlog during planning and communicate committed stories for the upcoming sprint to the Release Train Engineer or Senior Management and other stakeholders.
• Capture Metrics such as Sprint burndown, Velocity, Release burndown, & other metrics to measure overall team progress.

Confidential, Charlotte, NC.

Business Systems Analyst/Product Owner

Responsibilities:

• Actively involved in upfront planning, designing, development and testing phase.
• Assisted in generating a streamline process to understand the various steps in the Loan Lifecycle and desired functionality of the new system by interacting with users, SMEs, stakeholders, lenders, underwriters.
• Identified and analyzed needs for various functionalities by using various techniques such as Document Analysis, Focus Groups, and Interviews with Subject Matter Experts (SMEs) and project stakeholders.
• Performed GAP Analysis by understanding the AS-IS business process and TO-BE business process and created Business Process Model and Notation (BPMN) document using Microsoft Visio.
• Assisted in elaboration of epics into user stories in Product Backlog Grooming Session so that stories are granular.
• Developed several activity and sequence diagrams with swim lanes and UML components to show entity relationship diagrams (ERD) using Lucid chart and Microsoft Visio for the developers and data architects.
• Prepared the function flow of application; by creating High fidelity Wireframes and Mockups using Balsamiq.
• Conducted end-to-end data validation of data flow and created the Data Mapping Document, for defining data flow between data source and target, along with business rules and assisted ETL developers to prepare ETL routines to conduct the process.
• Collaborated with various business departments and IT through effective communication to develop business use cases associated with new project requests and associated workflows.
• Conducted requirement walk-throughs with key stakeholders using various methods like team demos, workshops during sprint planning and backlog refinement sessions.
• Drafted Business Requirement Document (BRD) for the specific business requirements and Functional Specification Document (FSD) capture the functional requirements.
• Involved in tracking and managing the complete working dependencies of Onsite and Offshore teams.
• Helped the team overcome technical barriers by creating and updating use case diagrams, Activity diagrams, Sequence diagrams, Data Flow Diagrams using MS Visio.
• Written and executed SQL queries to perform various types of analysis like data analysis, data validation and data manipulation using different types of Joins, Subqueries and Aggregate functions on Oracle 12c DB.
• Used Tableau 9.1 to generate credit check reports and application status reports.
• Designed API technical document and conducted API designs sessions to understand their functional features of REST, HTML, XML using Postman and worked on developing API integration documentation using Swagger.
• Worked with the QA team for validating Test Plan and Test Cases for Integration testing, Regression Testing, Whitebox Testing, black Box Testing, Smoke Testing and assisted in facilitating User Acceptance Testing (UAT).

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Responsible for gathering business and user requirements via discussions and prototyping with the help of business users, stakeholders, and subject matter experts
• Responsible for validating requirements by performing gap analysis of As-Is and To- Be
• Created high level BRD (Business Requirements Document) to document the business need and create estimates for each requirement
• Created User Stories & Acceptance criteria
• Worked with user experience / design resources to help visualize requirements into prototype
• Performed user acceptance testing (UAT) and documented detailed results
• Created FRD (Functional Requirements Document) with detailed mock-ups and wireframes for the requirements selected for the release
• Validated the bugs opened by QA/business and took appropriate action
• Created comprehensive user manual as well as quick start guides for end users
• Performed other duties and responsibilities as assigned
• Worked extensively on MS Office for documentation and presentation purposes