SUMMARY:

• Visionary leader blending years of executive management experience and technical expertise to drive business and organizational success.
• Develop strategies, lead operations, and facilitate continuous improvements.
• Oversee the project lifecycle with a track record of delivering on SLAs, ensured services and deliverables that were on time and budget without compromising the quality or client satisfaction.
• Boosts revenue, steers organizational change, produces high - cost savings, and builds teams ready to tackle challenges.
• Communicated cross-functionally to outline requirements and resolve issues, maintaining a culture dedicated to quality, innovation, and customer-oriented.
• Fluent in English and Spanish.
• As Portfolio Manager my goal is to maximize company net income and place investments in fields with optimum performance and aligned to the strategy that significantly outweighs the risks.
• As Program or Project Manager my goal is to ensure the success of organization key programs or projects in large and complex scale environments by designing and implementing projects from the beginning phase to the implementation stage on time and budget without compromising quality or customer satisfaction.
• As Scrum Product Owner® & Scrum Master®, with evidence of the real-world, expertise as part of agile teams my goal is to represent the“voice of the customer” by maintaining and prioritizing the backlogand maximizing business value, and delivering necessary fixes and functionality to all customers.
• Accountable for a created product, delivering in the product model, and communicating the product needs with business partners.
• Lead, manage and collaborate with cross-functional teams, business partners, and stakeholder management of the product(s). Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy. Business analysis, customer service, and operational excellence.
• Always providing leadership to plan, direct and coordinate management activities and key projects with excellent communication skills working closely with boards of directors, stakeholders, vendors, government officials, and contractors to bridge gaps between client needs and solutions.

AREAS OF KEY EXPERTISE:

• 15+ Years in Project Management.
• 10+ Years as Program Manager.
• 9+ Years in Portfolio Management.
• 8+ Years as Project Portfolio Management (PPM) Software implementation or an administrator.
• 5+ Years as Scrum Master and Product Owner.
• 9+ years as Strategy Planning, Aligning & Implementation specialist.
• 10+ years in Software Development Life Cycle (SDLC).
• 15+ years in PMLC life cycle.
• 10+ years IT Infrastructure and Back Office Technologies.
• 7+ years as ITSM, ITIL, and COBIT specialist.
• 15+ years in Planning, Budget, Risk, Configuration, and Issues Management.
• Team Leadership / Training / Coaching.
• 10+ years of Vendor Negotiations.
• 7+ years Service Level Agreements.
• 8 years in the Telecommunications industry.

SKILL:

Adaptability & Empathy | Collaboration | Strong Work Ethic | Problem Solving | Teamworking | Customer service-oriented | Independence | Multi-Tasking | Organization | Prioritization | Active listening | Effective communication | Time Management | Budget management | Risk Management | Decision Making | Strategy Development | Critical Thinking | Leadership | Interpersonal skill |Agile |Business Requirements | User Stories | Customer Service | Executive Support | Management Experience | Project Leadership | Project Management | Project Management Software | Project Scheduling | Sales Experience | Telecommunication | Program management | Banked Projects | Non-banked projects | Gathering, Organizing, Prioritizing and Delivering Business or Product Requirements | Highest Quality Customer Service |Promote Continuous Process Improvement | Quality Assurance | Effective and groomed backlog |Effective Agile Processes (Scrum and Agile Hybrid) and Cross-Functional communication | Servant Leader | Facilitator | Gather and Clearly defined Acceptance Criteria per feature | Technical Savvy | Strong verbal and writing communication skills | Strong Negotiation skill | Attention to detail | Technical writing | Agile Software Development | Customer Experience | Operational Analysis | Budget Forecasts |Balance Resources load | Cost Management | Strategy Planning | Project Plan |Project Reporting | Project Documentation | technical project management Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) | Microsoft Visio |Microsoft Project | Google Suites | Windows 10 |Microsoft SharePoint | Microsoft Project Server |Windows Server | SQL |Jira |Trello | Microsoft Teams | Microsoft Planner |Primavera | Clarity | Confluence.

PROFESSIONAL EXPERIENCE:

Confidential

PROGRAM & PROJECT MANAGER

Responsibilities:

• Responsible for collaborating with C-suite executives to define, prioritize, and develop projects.
• Analyzing the institutional Strategy portfolio to maximize company the investments in fields with optimum performance and aligned to the strategy that significantly outweighs the risks, resource allocation, etc.
• Designed and implemented Project Management Office (PMO) by creating project PMO, Portfolio, Program, and Project governance, frameworks, policies, processes, and templates for Waterfall |Traditional) and Agile project management based on industry best practices but tailored to the organizational culture.
• Defined and implemented Initiative priority and alignment management based on industry best practices but tailored to the organizational culture.
• Define and implement the resource, change, and configuration management processes based on industry best practices but tailored to the organizational culture.
• Define and implement the roadmaps, release plans process based on industry best practices but tailored to the organizational culture.
• Developed a customized Enterprise Project Management solution on the SharePoint Server 2016 platform which refined the company's day-to-day processes to effect change resulting in improved efficiency, better quality, and effective portfolio management.
• Directly supervised three project managers.
• As program or project manager for complex large, global, multi-disciplinary projects valued at several million dollars regarding IT Infrastructure, Data Center, Radio Communication, Video Surveillance, Upgrade to Network Core systems, VMS, Video Wall, Security Systems, Workflows, ITIL Service Management, Business Disaster Recovery, Continuity Plan, and Civil Construction with a focus on service delivery. By serving as a Leader for the teams, offering guidance and mentorship on project goals. Streamlined operations by establishing positive relationships with key IT vendors and liaising between vendors and the organization. Accomplished Project manager of the National System of Emergency and Security 9-1-1 expansion in DR. with a budget of approx. Of USD$ 20 million in 2016. Achieved high quality, timely, budget, and Citizen Satisfaction results by Communicating with vendor project managers and C-suite executives to identify goals and quickly resolve issues.
• Understood complex vendor challenges to develop solutions; ensuring the quality of deliverables by leading Quality Assurance and Quality Control (QA / QC) initiatives are part of the implementation by the vendor.
• Achieved high quality and timely results by galvanizing teams, gathering requirements, outlining scope, managing resources, and monitoring milestones.
• Boosted knowledge and skills of staff and members of the organizations by authoring process flows and Quick Guides outlining best practices and training on new systems.
• Triggered cost efficiencies by collaborating with CFO to advise on budget management and forecasting.
• As Product Owner Facilitate and create a Product Vision. Manage, maintain, and prioritize the product backlog. Collaborate with the stakeholders to see how best to represent their needs in the product backlog and what can be improved. Participated in the creation of a Working Agreement. Created and managed more than 27 internal APP software development in the past years. As Scrum Master worked very closely with the Scrum Team to facilitate their ceremonies over the whole lifetime of the project, remove impediments, help the product owner find effective techniques to define the product goal and product backlog management, leading, training, and coaching the organization in its Scrum adoption.

Confidential, PUERTO RICO

PROJECT MANAGER

Responsibilities:

• Delivered IT Infrastructure (Network components, an operating system (OS), Data Storage, etc ), Data Center, Video Surveillance, Video Management Software, and Video Wall for one of our large clients.
• Collaborated with the others Project Manager assigned to the IKEA new branch store in Bayamon Puerto Rico to meet the deadlines and projects goals. As a result, received recognition upon the successful completion of the project.
• Worked with C-level suite of IKEA to define, prioritize all the activities to accomplish the project.
• Collaborated with a team of 4 projects managers to work cross-functionally with construction, electrical and IT teams to align all the work.

Confidential

IT PORTFOLIO MANAGER | IT AND CIVIL CONSTRUCTION PROGRAM & PROJECT MANAGER

Responsibilities:

• Responsible for planned and overseed IT projects to ensure they are completed in a timely fashion and within budget.
• Also, designed and Implemented the Project Management Office for the Bank Civil Engineering area.
• Over 10 IT projects were implemented within time and budget. Just one of the projects was #960 which increased the 0.9% bank profit and 6%-time reduction and 4% increase in customer satisfaction.
• Established the Project Management Office (PMO) for the Construction Engineering Department. Designed and established all the different processes, templates, tools, methodology for project management including scope, risk and planning estimation, and portfolio management.
• Directly supervised three (3) project managers.
• Collaborated with other department leaders to define, prioritize, and implement new branches. More than 40 new offices were planned and implemented on time. Expecting a 6% of revenue increase, 9% customer satisfaction, and 6% increase of bank position in the Dominican Republic with a budget of USD 600 million in 2015.

Confidential

IT PROJECT MANAGER SPECIALIST

Responsibilities:

• Headed 5+ Telecommunication platform upgrades and new technology add-value projects with a cross-functional team of up to 30 talented professionals for the largest cellular telecommunications company in the Dominican Republic ensured Time to Market implementation, on time and budget with no compromise on quality.
• Implemented more than 12 New Customer Data Plans that will increase the company revenue by 10%.
• Implemented 2 inter-institutional projects, 5 core network platform upgrade projects, and 1 new telecom platform implementation (4G LTE).
• All were completed with less than 5% variation of time, within the estimated budget satisfying the expectations of the shareholders.
• Worked closely with the development team, to ensure the Deployment of Commercial Plans.
• Those Commercial Plans were developed in .NET, Java, Python, and Others Programming Language. Each Development has to accomplish the Software Development Life Cycle (SDLC) process.
• Implemented the Orange E-Wallet Service in conjunction with Scotian Bank in DR. Impacted 2% of the mobile customer.
• Manage on-site & offshore teams with high efficiency and quality.
• Project Portfolio Management software (PPM) administrator.

Confidential

IMPLEMENTATION PROJECT MANAGER

Responsibilities:

• Four (4) of the mayor state-owned registration properties were modernized and implemented in time. This represents a 20% reduction in processing time and paper lest. Increase 25% customer satisfaction.
• Worked closely with the development team, to ensure the Deployment of SIGAR for the state-owned registration. This software was developed in .NET and by accomplishing the Software Development Life Cycle (SDLC) process.
• Eighteen (18) Tribunales de Tierra (Land Court) were modernized and implemented on time.
• Implemented remote deposit service. This represents a 40% reduction in processing time and an increase of 35% in customer satisfaction.
• Directly supervised Seven (7) projects, managers.
• Project portfolio management software (PPM) administrator.
• Manage on-site & offshore teams with high efficiency and quality.

Confidential

IT PROJECT MANAGER

Responsibilities:

• Implemented Business Intelligence for the pre-paid mobile customer.
• Implemented Data Warehouse for capturing all Prepaids mobile CDR for Business Intelligence.
• Implemented the ITIL processes Service Transition and Service Operation.
• Align the processes and procedures of IT or IIS according to the principles of the Information Technology Infrastructure Library (ITIL).
• Implemented the new CRM and integration with Core Operations.
• The New CRM reduces by 10% customer time and increases the co-works time by 12%.
• Implemented SOX controls and audits.
• Balanced Scorecard and ABC costing project team member.
• Involved in the Strategy deployment and implementation across the Company by drill down the strategy into Operational Objectives and projects. Guaranteeing the alignment of the Operational Objectives and Projects with the Cooperate Strategy.