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Technical Delivery Manager Resume

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Overland Park, KS

SUMMARY:

  • Experienced Information Technology professional specializing in Program, Application & Infrastructure Management.
  • Proven Management and Information Technology skills and Manufacturing/Retail/Finance business process knowledge.
  • Ability to quickly gain an understanding of previously unfamiliar technology or business areas
  • Consumer Packaged Goods, Manufacturing, Health Care, Retail and Finance industry experience
  • Managed application and infrastructure environments and projects
  • Managed project and support teams
  • Managed domestic and global teams
  • Extensive IT experience with a wide variety of software and hardware solutions

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Technical Delivery Manager

Responsibilities:

  • Planning and implementing services, solutions and upgrades at Confidential & Confidential, a financial services company.
  • Led implementations and upgrades of application and infrastructure solutions included: Exchange Online, Teams, OneDrive Cloud Storage, Oracle, SharePoint, Tidal, Sterling File Gateway, F5 BIG - IP, Cisco Unified Communication Manager and Windows / Unix server upgrades.
  • Implemented services including: DBAs support team, end user service desk and Commvault backup services.
  • Led process improvement and analysis projects, including technical debt analysis and planning.
  • Program manager for Transition program, including application, infrastructure and services improvement projects.

Confidential, Lenexa, KS

Application Delivery Manager

Responsibilities:

  • Application Manager of Supply Chain, EDI and Web-based business applications for Ahold, an international grocery store retail chain.
  • Managed development projects with Waterfall and Agile methodologies.
  • Managed IT strategy, daily operational support and enhancements.
  • Managed diverse portfolio of new and legacy applications.
  • Managed diverse application support team (US-based and global resources).
  • Planned and executed Supply Chain, EDI & Web application staffing transformation.
  • Production Environment Manager for critical environment incidents.
  • Implemented process improvements in client reporting, development, support and change management.
  • Program Manager of global infrastructure projects.
  • Oversight and continuous improvement of project management account practices for infrastructure.
  • Managed infrastructure projects, including two-factor authentication, storage, virtual tape library and network improvements projects.
  • Successfully managed Transformation program consisting of 23 infrastructure projects.

Confidential

Program Manager

Responsibilities:

  • Implemented/managed projects and processes for the Enterprise Program Office.
  • Managed SAP Business Warehouse production support environment. Increased user acceptance and satisfaction of newly implemented system through education and training. Team Lead for SAP Business Warehouse implementation.
  • Managed E-business, Sales, Marketing and Research & Development IT areas. Environment solutions included Oracle, Documentum, Siebel and SeeBeyond.

Confidential, Scottsdale, AZ

IT Manager

Responsibilities:

  • Negotiated contract and licensing issues with external software vendors.
  • Participated in several Company-wide acquisition teams and the subsequent integration of new business and systems into corporate environment.

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