Technical Delivery Manager Resume
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Overland Park, KS
SUMMARY:
- Experienced Information Technology professional specializing in Program, Application & Infrastructure Management.
- Proven Management and Information Technology skills and Manufacturing/Retail/Finance business process knowledge.
- Ability to quickly gain an understanding of previously unfamiliar technology or business areas
- Consumer Packaged Goods, Manufacturing, Health Care, Retail and Finance industry experience
- Managed application and infrastructure environments and projects
- Managed project and support teams
- Managed domestic and global teams
- Extensive IT experience with a wide variety of software and hardware solutions
PROFESSIONAL EXPERIENCE:
Confidential, Overland Park, KS
Technical Delivery Manager
Responsibilities:
- Planning and implementing services, solutions and upgrades at Confidential & Confidential, a financial services company.
- Led implementations and upgrades of application and infrastructure solutions included: Exchange Online, Teams, OneDrive Cloud Storage, Oracle, SharePoint, Tidal, Sterling File Gateway, F5 BIG - IP, Cisco Unified Communication Manager and Windows / Unix server upgrades.
- Implemented services including: DBAs support team, end user service desk and Commvault backup services.
- Led process improvement and analysis projects, including technical debt analysis and planning.
- Program manager for Transition program, including application, infrastructure and services improvement projects.
Confidential, Lenexa, KS
Application Delivery Manager
Responsibilities:
- Application Manager of Supply Chain, EDI and Web-based business applications for Ahold, an international grocery store retail chain.
- Managed development projects with Waterfall and Agile methodologies.
- Managed IT strategy, daily operational support and enhancements.
- Managed diverse portfolio of new and legacy applications.
- Managed diverse application support team (US-based and global resources).
- Planned and executed Supply Chain, EDI & Web application staffing transformation.
- Production Environment Manager for critical environment incidents.
- Implemented process improvements in client reporting, development, support and change management.
- Program Manager of global infrastructure projects.
- Oversight and continuous improvement of project management account practices for infrastructure.
- Managed infrastructure projects, including two-factor authentication, storage, virtual tape library and network improvements projects.
- Successfully managed Transformation program consisting of 23 infrastructure projects.
Confidential
Program Manager
Responsibilities:
- Implemented/managed projects and processes for the Enterprise Program Office.
- Managed SAP Business Warehouse production support environment. Increased user acceptance and satisfaction of newly implemented system through education and training. Team Lead for SAP Business Warehouse implementation.
- Managed E-business, Sales, Marketing and Research & Development IT areas. Environment solutions included Oracle, Documentum, Siebel and SeeBeyond.
Confidential, Scottsdale, AZ
IT Manager
Responsibilities:
- Negotiated contract and licensing issues with external software vendors.
- Participated in several Company-wide acquisition teams and the subsequent integration of new business and systems into corporate environment.