Customer Success Manager / Senior Project Manager Resume

OBJECTIVE:

To associate myself with a visionary and professional organization that provides the scope of apply and upgrade my knowledge and skills in accordance with the current technologies and be a leader and mentor who can dynamically works towards the growth of the organization with result oriented approach.

BRIEF PROFILE:

A motivated and result - driven professional with more than 18+ years of IT related experience encompassing technical software solution analysis, development and implementation, database design and administration and implementation with effective leadership, team motivation and extensive skills. Would like to accept challenges and accomplish them in realistic time frame. Implemented various ERP projects, RDBMS independently handled various projects as a Technical Design and Functional Integration specialist in .Net Applications, Hybrid Mobile Development and PL/SQL Programming . Have been involved in ERP development, implementation lifecycle for many organization. I am customer-focused, articulate and analytical Senior Software Engineer who can think “out of the box”.

AREA OF STRENGTH:

Application and Web Programming
PL/SQL Programming
Best Practice Implementation
SDLC Management
Reporting Tools like Crystal Reports and Oracle Discoverer
Integration with legacy devices
Oracle Server & Application Installation
Payroll and HRMS Portal Solutions
Warehouse Management Solutions
Customer Relationship Management solutions

SOFTWARE & TECHNOLOGIES:

Platform: Red Hat Linux 6.0 (Power User & Admin), Unix, MS - DOS 5.0, Windows NT 4.0 (NT Workstation, NT Server and NT Terminal Server Edition), 98, XP, 2000, 2003, 2008, CE Mobile.

Languages: C, C++, Java, C#, VB, VB.NET

Server side Programming: ASP, ASP.net (XML Web Service), Servlet, JSP

Scripts: HTML, DHTML, Java Script, VB Script, (Advance XML), AJAX

GUI tools: Visual Basic 6.0, Visual Studio .net 2003, 2005 (VB.net & ASP.net) Middleware Technologies, COM+, EJB, RMI

Databases: MS SQL Server 7.0, MS Access, MS SQL2000, Oracle 9i, 10G

Packages: MS Office products

Reporting Tools: Oracle Discoverer, Crystal Report.

Web Servers: IIS, JWS, J2EE Server

Others: UML

Mobile Programming: Apache Cordova with Ionic framework

BRIEF CAREER PROGRESS:

Confidential

Customer Success Manager / Senior Project Manager

Responsibilities:

Playing a role of senior project manager, handling 5 projects under single portfolio for 7+ years.
Implementing software development life cycle policies and procedures.
Application design and development of TabletPCR (ePCR - electronic Patient Care Reporting).
Analysis and design of databases and user interfaces.
Managing requirements and Delivery
Level 1 Support for application related issues and resolving them.
Custom Element Generator Development to support State Requirement for submitting NEMSIS format to Nationals and respective states for ePCR.
Emscharts Mobile(WPF application) and Tablet(iOS/Android) hybrid mobile application enhancements.
Emscharts web application enhancements using cold fusion with oracle backend.
TestComplete, Appium, Selenium Automation for Testing.
Digital transformation and automation with in the projects.
Presenting weekly status report to client and also updating customer success portal with metrics and achievement of our team.
Strong knowledge on TFS, JIRA, GitHub, Team city and AWS.
Agile coach for the Organization and also member of Agile -Center of Excellence group.
Also gathered requirements at client premises at Denver and document the requirements.
Taking care of CI/CD pipeline for the projects.

Confidential

Technical Lead

Responsibilities:

Implementing software development life cycle policies and procedures.
Application design and development of TabletPCR (ePCR - electronic Patient Care Reporting).
Analysis and design of databases and user interfaces.
Managing requirements.

Confidential

Associate Manager

Responsibilities:

Analysis and design of databases and user interfaces.
Managing requirements.
Implementing software development life cycle policies and procedures.
Managing and supporting multiple projects.
Highly adaptable in quickly changing technical environments with very strong organizational and analytical skills.
Application design, development, Implementing and managing the customization of .Net based handheld WMS systems.
Application design, development, Implementing and managing the customization of Point of Sales Retail application.
Integrated application with external legacy devices such as Finger Scanners, Conveyor, Cube Dimension, Barcode Scanner, Display Pole, Credit Card Reader, and Barcode Printers

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