Scrum Master Resume Hopkinton, MA - Hire IT People

PROFILE:

5+ years of experience in team leadership roles fostering teamwork and enabling optimal environments for more efficient productivity
2+ years of experience as a scrum master utilizing agile values and principles
Very effective in customer focused productivity, and problem resolution
Knowledge of Agile Principles and Values, Scrum.
Knowledge of utilizing software like Jira, Trello, smartsheet, and MS office (word, excel, PowerPoint, etc). strong communication skills and ability to relate to teammates proficiently very fast learner and well versed in various software functionality, and operation
Extremely adaptive to new environments and learning new skills

PROFESSIONAL EXPERIENCE:

Confidential, Hopkinton, MA

Scrum Master

Responsibilities:

Worked with product owners and scrum team to drive projects to production, meeting deadlines and outcomes.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
Stayed current on emerging technologies and trends that could benefit production process.
Evaluated projects for issues, alleviating problems, and distractions to meeting team goals.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Documented new features and strategies as well as user stories and criteria for acceptance.

Confidential, Milford,MA

Team Leader

Responsibilities:

Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Supervised, motivated, and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Generated reports to assess performance and make adjustments.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Assisted General Manager with operations game plan and company initiatives implementation.

Confidential, Wellesley, MA

Administrative Assistant

Responsibilities:

Directed customer communication to appropriate department personnel and provided information to resolve inquiries and bolster customer satisfaction.
Received and screened high volume of internal and external communications.
Created and maintained spreadsheets and developed administrative reports.
Took accurate messages for staff and management to facilitate open and speedy communication.
Answered and directed incoming calls using multi - line telephone system.
Rendered information to callers and drafted office emails.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Greeted visitors, assessed needs, and directed to appropriate personnel.

Confidential, Framingham,MA

Shift leader

Responsibilities:

Recommended merchandise based on customer needs
Arranged special accommodations for guests to maintain optimal satisfaction
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Mitigated risk by ensuring regulatory compliance for required licensing.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Automated office operations, managed client correspondence and tracked records.
Supported patients with customized patient teaching for primary care, case management and medication management.
Took and recorded patients' temperature, pulse, and blood pressure.
Utilized strong assessment skills to determine necessary patient care
Documented activities and recorded information in EMR system.

Confidential, Framingham,MA

Team leader and Guest Service

Responsibilities:

Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Delegated tasks to employees and monitored activities and task completion.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Confidential

Computer Technician

Responsibilities:

Installed motherboards, processors, RAM, and graphics cards
Resolved technical issues for clients in person, on the phone and through e-mail
Set up, tested and configured networks, desktops, laptops, and printers
Supported employees with advanced troubleshooting on helpdesk tickets.
Identified hardware issues caused by component failures using approved diagnostic tools.