SUMMARY:

Product manager and consultant with 15 years experience in product strategy, management and software development.

SKILL:

Team: Microsoft Office Suite

Design: Adobe Photoshop, Fireworks, Flash, GIMP, Snagit, Inkscape, HTML, CSS

Development: Azure, ASP, .NET 4.5, Javascript, Swift, SQL Server, Mongo; AWS, Java, Cassandra, Angular, React, JSON

CMS: Adobe Experience Manager, Wordpress, Sharepoint, Drupal, Joomla, OsCommerce

Other: MS Project, Visio, Sharepoint Portal Server and Team Site, Jira, Confluence, TargetProcess, Team Foundation Server, Balsamiq, Rational Rose, DOORS

PROFESSIONAL EXPERIENCE:

Product Consultant

Confidential, Annapolis, MD

Responsibilities:

• Working with c - level team on direction of emerging technologies industry, expanding product line and entering new markets, in line with Orbis 5-year strategy.
• Established additional pricing strategies for new programs.

Product Manager

Confidential, Landover, MD

Responsibilities:

• Defining 2020 strategy roadmap based on data and analytics-driven, ROI maximizing priorities for digital platform.
• Develop and leverage relationships with multiple cross functional teams including senior audiences, eCommerce UX/XD - web and mobile, merchandising, store ops, CRM and email marketing, pharmacy, IT, customer care, and vendor teams to develop web and app product.
• Conduct voice of the customer exercises with the brand to gather customer needs and insights.
• Perform system integration testing for store kiosk/hardware and software integration for all major releases. Also perform UAT for all monthly releases.
• Perform A/B testing, review web and mobile app metrics and identify opportunities for improvement.
• Leverage web and mobile audience trends to implement features that align with needs of over 2.2M customers.
• Worked with product merchandising teams, store ops, marketing, and IT for feature industrialization of Deli Order Ahead. Hands on involvement in IT infrastructure and store level rollout strategy across 170+ stores.
• Work on identifying product critical path and high level user stories, and define acceptance criteria.
• Make go/no-go decisions for product releases on behalf of the brand.
• Present to senior management on product development status and major milestones.
• Mentor and train new team members.

Senior Consultant

Confidential, Woodlawn, MD

Responsibilities:

• Participate in pre-discovery research and discovery sessions with client SME’s to elicit requirements.
• Serve as liaison between CMS and application development teams; work in a matrixed SAFe Agile environment with 6 vertical teams and 2 infrastructure teams.
• Working on identifying product critical path, and acceptance criteria.
• Provide daily status reports to upper management and client product owners.
• Break down requirements to sprint specific features and business user stories.
• Review product for adherence to policy roadmap.
• Participate in design sessions and product demo to client leadership.

Product Manager

Confidential, Columbia, MD

Responsibilities:

• Work in an Agile/Scrum environment with multiple product teams to identify implementable features, workflow issues, and bugs.
• Work with Client Services and IT for early identification of issues, root cause analysis, and timely assignment and resolution of support tickets.
• Identify customer needs by conducting market research, pre-sales, client interaction calls and those established by Product Vision Group.
• Also participate in multiple CMS groups and calls to stay in touch with regulatory requirements and changes.
• Act as internal SME for CMS’ MIPS and QPP programs. Participate in monthly CMS calls for process and requirement clarifications.
• Write product specifications and functional requirements, and identify gaps in current product lines.
• Participated in product pricing and market launch discussions with Marketing.
• Research data to identify trends that have high impact on existing and future business/products.
• Produce deliverables at various stages of development (use-case analysis, data maps, business process flow diagrams, architecture documents, user stories, low fidelity designs, requirements matrices.)
• Work with Engineering team leads to translate user stories into detailed requirements and allocate to sprints.
• Ensure HIPAA compliance of all data crossing boundaries from client site to Confidential databases. Enforce HIPAA compliance of all client and internal documentation.
• Created and maintained UI -> Model -> Database mapping tools for legacy products using SQL, C3, and Javascript.
• Perform usability and workflow testing to ensure adherence to requirements matrix.
• Wrote Ad-hoc SQL reports.
• Performed client product demos to showcase iterative updates to applications.

Technical Writer

Confidential, Towson, MD

Responsibilities:

• Interviewed health insurance industry and healthcare IT SMEs for details about Confidential product.
• Have done extensive work writing internal user manuals, product and user guides, website copy, webinar scripts and marketing letters.
• Completed a series of white papers on the effect of Affordable Care Act on Medicare Advantage Plans.
• Wrote ad-hoc SQL reports.

Manager of Process and Program

Confidential, Washington, DC

Responsibilities:

• Assisted global process owners, process managers and IT owners with proper documentation of policies and procedures applicable to the key controls.
• Developed procedures, plans, and documentation for IT related SOX audits.
• Conducted bi-annual finance and security internal audits for IT department.
• Participated in audits by Price Waterhouse Coopers for annual SOX compliance.
• Worked with engineering and IT teams to define, execute, and document secure processes.
• Conducted quarterly disaster recovery exercises in conjunction with cross-country teams in various cities.
• Participated in annual reporting meetings with head office.
• Wrote technical reports, use case analysis, project plans and quarterly audit reports for senior audiences.
• Set up and created content for company’s Wiki, utilizing Sharepoint’s native Wiki, XML and XSLT for document presentation.
• Created logos, end-user manuals, technical documents, use case analysis for all projects worked on.
• Managed Sharepoint Intranet - department and project sites.
• Participated in several IT projects in design, development, coding, testing and maintenance phases, using SDLC principles.
• Coordinated with other stake holders to acquire content for internal consumption.
• Redesigned themes, templates and skins to be automatically published on specific holidays, times of the year.
• Identified products and technology trends that will assist BET to compete in the global media market place such as video, audio, company blogs, Video on Demand.

Software Engineer

Confidential

Responsibilities:

• Coded, tested and documented, maintened several banking software products.
• Implemented application at client site
• Created system documentation for client.