SUMMARY:

• Implementations/Integrations • Global Team Leadership • Process Optimization
• Program, Project Manager, and Scrum Master with a history of leading global teams to produce elite enterprise infrastructure, network, engineering, SaaS, PaaS, IaaS, DevOps, and service (ITIL) deliveries for firms.
• Skilled with Unix/Linux, Windows, VMware, CRM, and 24/7 system support.
• Pioneered agile sprint team at Confidential .
• Excel at strengthening IT infrastructure and stewarding the SDLC.
• Expertise with leadership, cross functional collaboration, program and portfolio development, and vendor management.
• Apply a unique blend of project management, team leadership, and technical ability.
• Create company - based process and procedures; and manage care systems and operations.
• Using data-driven and decision science as tools to solve business problems.
• Earned DoD security clearance and public trust.
• Willing to travel including internationally if needed.
• Lifelong learner.

CORE COMPETENCIES:

Staff Management | Program Management | Project Management | Product Manager |Strategic Planning | Problem Identification | Root Cause Analysis | Problem Solving | Systems Engineering | Leadership | Customer Focused Project Management |On/Off-Shore| Agile Scrum | IT Infrastructure | SDLC | ITIL | SAP | PMO | Process Improvement

TECHNOLOGIES & TOOLS:

Hardware: Compaq/IBM/ Dell servers, HP-servers, Network Rooms (MDF/IDF), Cisco Routers, Hubs, Switches, Sniffer, LanAnalyzer

Routing Protocol: TCP/IP, Cisco Internetworking O/S, RIP, IGRP, EIGRP, OSPF, BGP

Software: Exchange, SAP-BI/BW, Oracle, PL/SQL, SQL, PeopleSoft, SQL, Group Wise, Visio Backup Exec, And Open View, Lang C/C++, VB.net, Java, MS Excel

Operating Systems: Netware, Windows NT XP, UNIX-Solaris 2.x / AIX; Linux 7.x, Red Hat, CentOS

Applications: Jboss, Apache, Tomcat, WebLogic BEA, Moint, XML, GIT, StarTeam, LDAP, RADIUS, Jira. ServiceNow, MS Team

Networks: Network Hardware, Circuits, Cabling, Fiber, Power, HVAC, Electrical

Mainframe: IBM 370, 4381, MVS, PowerVSE, AS/400, PL/SQL

Other: Ethernet, 100/10, Token Ring, FDDI, TCP/IP, SPX, IPX, ICMP, Internet Protocols, IPsec IIS5.0, PIX Firewall, Z.E.N. Works, Active Directory Services, NDS, SAN, DHCP, DNS, NFS, NTFS, BOOTP, T1, ISDN, VPN, Fiber Optics, MetaFrame, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager / Scrum Master

Responsibilities:

• Directed the intake of new applications/systems for the monitoring division.
• Assessed intake criteria inclusive of underlying infrastructure, system architecture components, and end-user-experience tools such as Aternity AppDynamics, Splunk, and ServiceNow.
• Worked with Microsoft Team, Monitoring Service Registry (MSR), and Kanban.
• Created a new agile scrum story board in Kanban on the ServiceNow platform.
• Established an agile project model styled project meeting that included sprint planning, daily scrum standup, a sprint review, and a retrospective meeting and resulted in and skilled staff organization of team members.
• 50% decrease in meeting time and a more orderly process installed by restructuring sessions with proper communication channels, agenda, adherence to scrum/golden rules as well as a team alignment to stay on plan and achieve sprint goals.
• Administered the schedule for assessing, creating an application or system migration plan, completing required load, test, migration and roll back plans, and documenting key performance metrics, operational baselines and etc.
• Representative of the EHRM team in the Enterprise VA DevOPs platform. Built out the QA platform.
• Maintained all build and deploy processes for CI/CD for both cold and warm deployments of the DevOP platforms. Support cloud migration and roll-out of service platforms namely - SaaS, PaaS, IaaS and etc.
• Collaborated with groups to onboard application/systems such as systems owners, VA PMs, and IT specialists, support contractor teams, and VA senior leadership as well as with product owner on all requirements.
• Oversaw the execution of team monitoring, proactive engagement, problem identification, coordination, tracking, and resolution facilitation before an incident. Generate, analyze and present all project related reports.
• Provided IT project management support for event management projects and sub-projects.

Confidential

Project Manager/Scrum - Agile

Responsibilities:

• Project managed oversight and cross-functional program coordination.
• Handled requirement gathering and translation of engineering documents.
• Led multiple scrums and scrum of scrums of cross-functional teams, stakeholders, and departments.
• Mentored and coached team members on best practices, lean thinking, and continuous improvement needs.
• Managed incidents/outages, prepared detailed reports, engaged team members, and stewarded escalations and SLAs while developing enterprise postmortems for management.
• Project managed the ISP stack platform of Unix/Linux and network infrastructure as well as the Windows infrastructure of server, Active Directory, DNS, DHCP, Office 365, authentications, and etc.
• Served as a team lead on the change advisory board of functional mangers to ensure systems implementations followed established change control procedures and request approvals.
• DevOp Engineering for ALL builds all SDLC platform - Build, QA, Dev and Production. Qualified and validate all build.
• Headed the QA team to validate all finished products at all stop gates.
• Managed vendor relationships and contract negotiations ensuring adherence to legally binding requirements and client long-term goals through SOW, SLA, and procurement related issues.
• 3,600 annual labor hours eliminated by pioneering an agile sprint team, creating processes, and maintaining documentation.

Confidential

Project Manager, Data Center / Infrastructure & SDLC - Agile

Responsibilities:

• Led matrixes scrum team(s) on using scrum framework and tools like JIRA, Confluence, Clarity, MS PowerPoint and Project.
• Drove requirement gathering for the SDLC and building new DevOps, documented cases / customer stories, translated text to technical documents, and strengthened business processes.
• Oversaw project work streams for multiple clients, small engagement teams or components of large, complex engagements.
• Investigated issues and collaborate with management to provide risk mitigation or avoidance or work around strategies and/or other solutions for on-time project reporting and delivery.
• Collaborated with third-party data center vendors on SLAs/contracts.
• Project managed the redesign and configuration of several Unix, Linux Red Hat Linux/6/7 and Windows servers, customized to client need to support the production environment.

Confidential

Project Lead, Implementation PEGA / BPM - WaterFall/Agile

Responsibilities:

• Served as a PEGA trained system architect in BPM and case management, process definition, data elements, user interfaces, automated business policies, case processing, and application documentation and as a scrum master for PEGA issues, risks, training, hiring, and roadblock removal.
• Oversaw the international/enterprise PEGA Smart investigation project for a financial application.
• Worked with Pega’s Active Decisioning engine, workflow, and BPM inclusive of other large WebLogic/Java enterprise applications and maintained project documents to engage stakeholders.
• Supported the integration of PEGA applications with external APIs, web services, and source data.
• Responds and analyze complex inquiries of technical and functional nature. Conduct software/ network testing for performance, configuration, and function. Maintained project Issue log.
• Collaborated with multiple engineering teams to resolve system defects and produce features to avoid repeats of incidents while investigating root causes and delivering timely resolutions.
• Wrote SQL queries for the investigation clipboard, Workbasket, worklist, and Tracer issues and generated solutions to mitigate risks in UTA, Dev and production environments using the Remedy ticketing system.

Confidential

Senior Project Lead / Systems Engineer

Responsibilities:

• Launched staging, QA, and production deployment platforms for software as a service on proprietary software.
• Maintained the charter, plan, business requirements, schedule, and baselines.
• Served as the team lead of Windows infrastructure encompassing server, Active Directory, DNS, DHCP, Office 365, group polices, Workdays, Salesforce, and authentications.
• Guided the infrastructure on/off shore team on Apache and Tomcat for maintenance along with staging warm and cold deployment in Dev, QA, and Cert.
• Built and maintained the SaaS environment of proprietary software: TF, CF, and EF, configured Tomcat as well as the data base, and administered data sets.
• Led projects by working with management to prepare business cases and project charters, identify stakeholders, and create stakeholder communication plans.
• Translated requirements to IT functional tasks and developed the project standards, procedures, and required objectives for the schedule, scope, and QA.
• Steered deployments of software/components including SAP, Lawson, and PeopleSoft for development.

Confidential, Atlanta, GA

Project Lead / Senior Integration / Infrastructure/SDLC - Agile

Responsibilities:

• Integrated downstream hardware and software to asset flow systems and validations.
• Partnered with stakeholders inclusive of management, engineering, QA, production, and consultants to resolve issues through the escalation processes while following through and documenting results.
• Evaluated Java API’s for functionalities and debugged and diagnosed JVM and JMS issues.
• Provided configuration management across the SDLC enterprise- SVN, Git, Jenkins, Jira, and Maven.
• Acted as point of escalation to operations, engineering, and business analysts on Video on Demand.
• Assisted in system administration duties in Linux/Windows/Unix (Solaris & AIX) as required.

Confidential, Atlanta, GA

Project Engineer Lead, Infrastructure/SDLC/ DevOps- Agile

Responsibilities:

• Led a ten-member team of on/off shore engineers for scrum activities.
• Administered the network and system infrastructure encompassing Unix, Windows, VMware, and subsystems for the development of internationally based web application.
• Managed system and service outages by applying proactive analysis, solving related issues, creating the postmortem, identifying the root cause of problems, and recommending changes to teams.
• Handled scrum and sprint planning, execution tracking, and calendar/release planning.
• Worked on cross-functional projects with vendors, partners, and customers to understand business requirements and recommend process improvements.
• Administered the production change control required in all platforms and documented, submitted, supported, and implemented at night with all back out procedures.
• Designed/configured multiple Unix, Linux Red Hat, Linux (RHEL- 4/5/6) and Windows servers and customized all to client needs.
• Built the process for dev, QA, and production staging using MKS and uBuild, uDeploy, and uRelease for the SDLC.
• Used the Jboss Enterprise Application (SOA) platform component for build and deployment processes of the Java platform of Jboss, apps, ESB, messaging, and web services.