SUMMARY:

• Manage large - scale IT implementation projects spanning networks, servers, hardware, software, and systems for government agencies and private companies with thousands of users across global locations.Design and deploy innovative solutions to solve complex problems, optimize processes, increase speed, gain efficiency, and improve cost effectiveness of networks, servers, and systems security.
• Train, mentor, and motivate project teams of up to 18 IT professionals dispersed across multiple sites. Partner with technical staff to meet aggressive deadlines and goals, foster collaborative environments, and build strong relationships.

AREAS OF EXPERTISE:

IT Project Management Agile / Scrum Methodologies IT Service Management

Project Scheduling & Planning Data Integrity & Security Vendor Management

Windows 10 Migration Projects CyberArk Migration Disaster | Risk Mitigation

Global User Support & Training IT Infrastructure Implementation ITIL Methodologies

TECHNICAL PROFICIENCIES:

Software: MS Office 365 Pro Plus | CyberArk| Skype for Business | MS Project 2019 | Microsoft Teams | MS Azure Backup | Cisco AnyConnect VPN Client | VMware | Citrix Workspace | SaaS | Jira ITSM | Jira Align | ServiceNow ITSM | SCCM | BMC Remedy ITSM | Unix | Oracle Solaris 9,10 | Linux | Ubuntu | Windows 7,10 | Hyper-V Manager | Windows Server 2012R2 / 2016 | Apple iOS | SolarWinds Network Monitoring | Dell OpenManage Enterprise (OME) | Norton 360 Security Antivirus

Hardware: Desktops | Laptops | iPads | iPhones | Printers | Scanners | Routers | Switches | Firewall

Equipment & Tools: COMSEC Devices | Cisco VOIP Phones, Routers, Wireless Routers, Switches | Avaya Phone and Video Systems | Fluke OneTouch Network Assistant | Fluke Networks MicroScanner, MicroMapper, SimpliFiber Pro | Fluke Multimeter | Punch Down Tool

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

IT Project Manager | Privileged Access Manager | Backup Test Coordinator

Responsibilities:

• Managed all PAM offshore certifications.
• Improved weak and duplicated passwords strength from 51% to 22% within 90 days.
• Successfully migrated over 300 servers to CyberArk infrastructure in the first 60 days.
• Consistently migrated over 90% of projected servers to CyberArk per CISO and INFOSEC timelines.
• Conducted quarterly access recertifications of the two Active Directory domains of 20 SOX Servers.
• Ensured “Denied / Revoked” Privileged Access was removed in accordance to Confidential Security Polices in a timely manner 100% of the time.

Confidential, NY and NJ

Technical Project Manager | Northeast Area Manager

Responsibilities:

• Managed multi-site Windows 10 migration project for 3,500 total ICE devices one month ahead of schedule.
• Systems were located in Puerto Rico, Virgin Islands, New York, and New Jersey.
• Led on-time deployment of 1,500 new workstations and laptops with zero loss of customer data.
• Completed 3,000-device Office 365 migration project 2.5 months ahead of schedule.
• Optimized operational efficiency and system security by improving 24-hour ticket closure rate for software issues from 55% to 83% and reducing ticket turnaround time on hardware problems from 20 to 10 days.

IT Operations Manager

Confidential

Responsibilities:

• Imaged new servers and workstations.
• Installed and repaired CAT6 / fiber lines.
• Managed Windows 10 upgrade project for 1,000+ devices across FBI offices in 4 states on time and budget.
• Delivered consistent ahead of schedule completion for systems and network upgrade projects involving switches, servers, operating systems, and backup systems in classified environments with zero vendor access.
• Hand-picked by FBI executives to manage projects across the country. Led installation of new servers, switches, and software while ensuring proper networking across workstations. Trained FBI agents on software.
• Met project deadline for Windows Server 2008R2 migration upgrade to Windows Server 2012R2.

Confidential

IT Operations Manager | Senior Systems Administrator

Responsibilities:

• Optimized network, hardware, and software performance by managing projects to upgrade Windows 2003 to Windows 7 across 64 workstations, migrate to Windows Server 2008, and replace outdated physical equipment.

Confidential

IT Operations Manager | Lead Systems Administrator

Responsibilities:

• Managed network and system administration and support services for as many as 5,000+ end users with military and international government contractor organizations.
• Turned around customer relationship in Afghanistan by becoming embedded within customer organization to provide onsite support and rapid issue resolution.
• Installed and repaired 200+ GYRO surveillance camera systems to meet or exceed all project deadlines. Completed 9-month project 2 months ahead of schedule; reduced customer resolution time from months to days; and decreased ticket resolution process from up to 40 days to 20.
• Led onsite team in Iraq to install 1,200 electronic countermeasure devices in tactical vehicles ahead of schedule. Managed $48M+ in CREW systems throughout Baghdad as key equipment specialist and SME.