SUMMARY

• Over 17 years of technology experience in Financial Services, Health, Retail, and Energy sectors.
• Performed successfully in the capacity of a Solutions Director, Senior Project Manager, Data Governance Analyst, Business Analyst and Cyber Security Manager.
• Extensive experience in business process engineering and full cycle software development specialized in Revenue Cycle Management systems, Healthcare Facility Planning, Electronic Medical Record and Health Information Exchange systems, Medical diagnosis/coding/ICD - 10/E-billing, LIMS, e-prescription, drug inventory.
• Over ten years of experience in SAP, Oracle and Salesforce systems as subject matter expertise in various technical and functional modules.
• Experienced business and data analyst in international finance with strong understanding of corporate goals and business relationships in the North America and Europe.
• Exceptional quantitative skills to perform business, data and investment analysis as well as utilizing agile-scrum methodology.
• In-depth knowledge of IBM AppScan, HP ALM, Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, Visio, single sign-on (LDAP).
• Familiar with current industry standards, such as NAICS Sector 21, Oil Pollution Act, Foreign Corrupt Practices Act (FCPA), The International Anti-Bribery and Fair Competition Act, SEC Rules & Regulations, HIPAA, SOX, Title 21 CFR Part 11, 21 CFR Part 820, ISO, Six Sigma, and Capability Maturity Model (CMM), DHS-4300A-Sensitive-Systems-Handbook, NIST.SP. r4 cybersecurity.
• Focus on Project Quality, Cost optimization and effective reporting.
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
• Adept at managing large projects and leading cross-functional teams to accomplish goals.
• Excellent communication skills to interact and build relationships with clients and colleagues at all levels.
• Proficient in English, Turkish with knowledge of German.
• Proficient in MS Project, Project Online, MS Office, Visio, Azure, Jira, Oracle and Mainframe applications; Standard & Poors and SWIFT products.

TECHNICAL SKILLS

Platforms: SAP (Development, Business, Project), Oracle, Salesforce,BST (GL, AR, Procurement, eBilling)Mainframe, MSDOS, Windows NT/2000/XP, Linux, Lotus Notes, MS .NET, AngularJS, Bootstrap

GUI/Tools: SAP, SAP PowerDesigner, SAP-FI-AP, SAP BW, MS Project, Visio, Access, Word, Excel, SharePoint; QlikView, Axure, Balsamiq, Confluence, IBM WebSphere MQ Message Broker, ER Studio, CA Erwin r7,Simio Healthcare Simulation and Scheduling, Arena Healthcare Simulation. DOORS 7.1, TrackWise, Crystal Reports, Apex, Visualforce, Jira, ProxyEdge, Grapholite, Java, Javascript, Threat Management Software for the Portal Reverse proxy, NYC.ID ID Management TOOL, REDCap Cloud Data Collection Tool, Webservices, HTML, UML, XML

Databases: MS SQL, SOQL, Quickbase, SPA, Oracle, MS AccessTesting Tools IBM AppScan, HP ALM, WinRunner, LoadRunner, Quick Test Pro (QTP), Test Director 6.x/7.x/8.x, Worksoft Certify

Industry Standards: PMBOK & BABOK knowledge, NAICS Sector 21, Oil Pollution Act, Foreign Corrupt Practices Act (FCPA), The International Anti-Bribery and Fair Competition Act, SEC Rules & Regulations, HIPAA, SOX, CFR 21 Part 11, CFR 21 Part 820, Six Sigma, CMM, DHS-4300A-Sensitive-Systems-Handbook, NIST.SP. r4 cybersecurity.

PROFESSIONAL EXPERIENCE

IT PROJECT MANAGER

Confidential - New York, NY

Responsibilities:

• Provided Technology direction and IT solutions to the programs within NYC Health Department Bureaus, clinics and hospitals.
• Established and fostered client relationships to better manage expectations throughout the Agency clinics and hospitals as well as external providers and New York State and Federal Agencies in relation to public health monitoring, outbreaks and surveillance applications by participating in strategic planning activities and take and execute strategic direction from senior management.
• Designed, planned and executed Healthcare Facilities for New York City Hospitals and Clinics for their layout, scheduling and other performance related business needs.
• Re-organized and prioritized the pharmaceutical and medication needs and flow of Pharmacy division under the Health Department to meet the Federal (CDC) set rules and regulations.
• Managed, analyzed, configured, tested, implemented and maintained HealthRules Bureau to support changes in contracts, products, legislation, and policies and procedures, ensuring timely maintenance and updates of configuration.
• Managed implementation of HealthRules Billing Configuration, including the build out of documentation, training,
• Managed implementation of a billing engine on claims adjudication platform for the Revenue Cycle Management System (RCMS).
• Managed EPIC Interface team responsible for EPIC Prelude, Cadence, ASAP, resolute interfaces with 12 supporting applications for EPIC EHR HL7 ADT, lab orders, results, etc. and insurance claims, remittance and eligibility messages.
• Managed all EPIC HL7 and EDI X12N interfaces for over 14 City Clinics and Hospitals medical practices in a Cloud environment including PHL, NorthWell and other custom lab interfaces.
• Decreased the expenditure in City clinics and hospitals related to medication by 15% through introduction of new medication inventory system, e-prescribing and med-to-med interfaces.
• Coordinated the production planning of supply side of medication by repackaging of CDC provided medication in order to cut the waste by 25%.
• Experience working with heterogeneous data systems (Oracle, SQL Server, Quickbase, XML, Json, flat file, etc.) as well as experience in a client server and ETL environment that demonstrates exceptional design, testing and debugging skills.
• Extensively used SQL, Quickbase and MS excel functions for data retrieval, data comparisons and data validations.
• Designed Data modeling with SAP PowerDesigner forData Warehouse/Business Warehousedevelopment, Data Analysis for Online Transaction Processing (OLTP) and Data Warehousing (OLAP)/Business Intelligence (BI) applications.
• Demonstrated use and familiarity with the Business Analysis Body of Knowledge methodology (BABOK).
• Designed and worked extensively on Erwin and ER Studio in several projects in bothOLAP and OLTPapplications in coordination with development teams.
• Managed implementing SAP FI General Ledger (FI-GL), Accounts Receivable (FI-AR), and Accounts Payable (FI-AP), Asset Accounting (FI-AA) in highly complex Agency business environment.
• Managed server farm migration from Agency domain to AWS and Azure PaaS.
• Managed technical authoring, including infrastructure design and architecture including server, DMZ, storage, virtualization,network, security, database and governance as well as Azure storage development and design utilizing Blobs, Pages, Queues, Tables and VM's.
• Created, configured and managed SSID packages via IBM Message Broker as well as MQ Objects like Queue Managers, Local Queues, Alias Queues, and Remote queues, Transmission Queues, Dead Letter Queues, Clustered Queues, Channels, Listeners, Clusters, Triggers, Processes and Namelists.
• Managed Salesforce server migration for several business units to AWS. Managed Visualforce framework and Apex code as well as pseudo code development cycles for various city clinics and hospitals for case management, billing and patient data collection use cases.
• Designed, developed, implemented, and supported QlikView dashboards. Integrated data sources and databases with QlikView, and designed and developed data models and backend queries for presenting data to various stakeholders throughout the City, State and Federal agencies.
• Worked with other organizations within NY City as required, used appropriate verification techniques to manage changes in project scope, schedule and costs, developed and maintained Cyber level project delivery schedule/Gantt chart and projected project activations.
• Implemented and managed defect management processes by prioritizing outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Utilized agile-scrum methodology while conducting business analyst role in the Agency by using the real-time knowledge -acquired from the stakeholders in a functional local government structure- rather than rough estimates to ensure that client criteria are met.
• Managed DOHMH Revenue Cycle Management System project by overhauling medical diagnosis/coding ICD 10 architecture via HL7 platform for City’s clinics and hospitals.
• Implemented E-billing-Insurance-Clearing House-Medicaid-Medicare modules in Agency’s Unified Electronic Medical Record System, LIMS platform for Public Health and Private Labs, Fuji X-Ray, PACS, E-prescription, drug-to-drug-interaction, drug inventory, state and Federal-CDC back charges, bio-threat surveillance, healthcare simulation and scheduling software, data collection & survey applications ecosystem.
• Managed software development and data life cycle of Bio-terrorism Portal application for DOHMH in coordination with Federal agencies of DHS and FBI as well as NYS, NYPD and MTA to monitor and remedy potential bio-terrorism attacks in NYC.
• Coordinated and managed Cyber Command’s portfolio of projects for the Agency, which includes facilitating the planning and the prioritization of complex cybersecurity services Agency and City-wide. Managed significant complexity across many offices, departments, and bureaus, which included significant business process definition and/or technology change including cloud application/platforms on AWS and & Azure.
• Acquired extensive knowledge on IBM AppScan and IBM SD Elements - SSAP tools and suite.
• Worked with Agency vendors, bureaus and divisions, coordinated with legal, contracting, procurement, finance, communications and several other agencies and departments to ensure successful project rollout, communications and adoption.
• Managed multi-functional team coordination, opportunity screening, developed request for information (RFI) and Request for Proposals (RFP), benefit/cost analysis, vendor selection, schedule and budget oversight, management of contractors, issue resolution, reporting and closeout of project upon completion.
• Facilitated business case analysis on approved project proposals and assisted the development of project charters including cost estimation, project duration, expected benefits, and projected return on investment; ensured all projects are delivered on-time, within scope and within budget.
• Worked with other organizations within NYC as required, used appropriate verification techniques to manage changes in project scope, schedule and costs, developed and maintained Cyber level project delivery schedule/Gantt chart and projected activations.
• Created and implemented the data governance framework that meets New York City, New York State and Federal data objectives and standards.
• Developed data quality metrics that identify gaps and ensure compliance with standards across the Agency. Established processes to continuously monitor data quality as well as ensuring processes are in place to proactively detect, correct, and prevent invalid data values.
• Established and executed the Data Quality Governance Framework, which included end-to-end process definition and data quality framework and data visualization techniques and tools for assessing decisions that ensure the suitability of data for its intended purpose.
• Managed BST & SAP ERP legacy systems data migration to Oracle Application Suite.
• Managed Disaster Recovery (BCP & DRP) Plans for data center sites throughout New York, New Jersey and California.
• Managed and created artifacts of General Ledger Accounting, Accounting Standards, Revenue Recognition, and Financial Reports. P & L Statement, Cash Flow statement, Balance Sheet modules.
• Conducted market research and evaluated products for providing optimum technology solutions in compliance with existing policies and metrics.
• Oversaw test cases development, unit-quality-UAT-stress/smoke test processes as well as providing technical guidance on creating development, staging UAT environments with the necessary architecture/built components to comply with agency and best industry standards.
• Prepared project plans defining the project schedule, budget, project team framework, scope, with milestones and the execution strategy based on industry best practices with in the US and/or beyond.
• Managed Vendors, Clients, Product Development and IT teams during the project lifecycle projects with budget 5M and over such as consolidation of Electronic Medical Systems of Confidential and Mental Hygiene STD, TB and Immunization Bureaus.
• Managed EMR consolidation requirements into Unified EMR software including requirement gathering, fit-gap analysis and cross division coordination, data migration, architecture-utilizing AngularJS, Bootstrap, webservices, APIs for several interfaces- QA, UAT, risk mitigation, training, stabilization after go-live.
• Managed EAM, Material Master, Inventory, public facing portal, procurement, ESS, MSS applications on Oracle platform.
• Managed legacy systems data migration to Oracle Application Management Suite.
• Captured, presented the risk issues to Steering Committee and coordinated the mitigation with appropriate parties such as legal, compliance, IT Audit, Finance and Budgeting groups.
• Oversaw the RFP and procurement process for various projects.
• Developed production rollout and support plans as well as coordinating with network
• Provided reporting of project status to stakeholders and executive management.
• Designed environmental testing analytics solutions by understanding customer's business and sampling strategy goals, gathering requirements, defining project scope, and providing technical and product guidance.
• Provided technical support and oversight to Project Managers as well as developing and maintaining procedures and instructions for self-assessment, performance and results monitoring and self-improvement tools.
• Developed Mapping and Bar-coding solutions.

IT PROJECT MANAGER

Confidential, Morristown, NJ

Responsibilities:

• Utilized agile-scrum methodology while conducting business analyst role in the county by using the real-time knowledge -acquired from the stakeholders in a functional local government structure- rather than rough estimates to ensure that client criteria are met.
• Managed multi-functional team coordination, opportunity screening, developed request for information (RFI) and Request for Proposals (RFP), benefit/cost analysis, vendor selection, schedule and budget oversight, management of contractors, issue resolution, reporting and closeout of project upon completion.
• Managed system configuration and testing in the areas of FI-GL, FI-AP and FI-AR.
• Designed Data modeling with SAP PowerDesigner forData Warehouse/Business Warehousedevelopment, Data Analysis for Online Transaction Processing (OLTP) and Data Warehousing (OLAP)/Business Intelligence (BI) applications.
• Facilitated business case analysis on approved project proposals and assisted the development of Cyber Level project charters including cost estimation, project duration, expected benefits, and projected return on investment; ensured all projects are delivered on-time, within scope and within budget.
• Worked with other organizations within NY State as required, used appropriate verification techniques to manage changes in project scope, schedule and costs, developed and maintained Cyber level project delivery schedule/Gantt chart and projected project activations.
• Defined and implemented Data Governance Management tools.
• Worked atconceptual/logical/physical data model level using Erwin.
• Assessed data repositories for compliance with data governance policies and standards. Worked with all areas of the County to ensure data quality and integrity.
• Led teams across broad technical, financial and business disciplines to create BRDs and FRDs. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Develop Project Initiation Documents (PIDs) and process for approval, and resource plans based on project scope to ensure appropriate resources are in place throughout the project lifecycle with MS Project.
• Adjust budgets and resources in accordance with project scope and requirements.
• Managed Change Control Processes and document changes to project scope and impact to plan for approval
• Develop re-occurring schedule and drive status updates and Steering Committee meetings for each project.
• Document and communicate project updates including project milestones, target start and end dates, accomplishments, and risks and remediation plans.
• Worked with project stakeholders and business units to create and document project charter that defines project goals and objectives, governance structure, and roles and responsibilities.
• Produced Statement of Work for each project including definition of services to be performed, project duration, milestones, estimated effort, acceptance criteria, issue resolution, and escalation process.
• Managed and oversee Analysis and Design reviews and documentation ensuring stakeholders finalize and approve for implementation.
• Created and track web support tickets for all issues/bugs/enhancements and ensure resolution in a timely manner with minimal impact to project.
• Escalated issues to appropriate project teams and stakeholders and act as the key point of contact to the client for the development team.
• Direct user testing and manage testing results to ensure client provides sign off for releases.
• Mitigated risk factors through careful analysis of financial and statistical data.
• Led developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for data center sites throughout New York, New Jersey and California.
• DesignedData Mapping, Data Governance, TransformationandCleansingrules for the Master Data Management Architecture involving OLTP, ODS and OLAP.
• Effectively interacted with developers and users for change requests, performed root cause analysis and impact analysis for issue resolutions/escalations.
• Extensively used SQL, Quickbase and MS excel functions for data retrieval, data comparisons and data validations.
• Involved in planning & training the users for generating various Crystal Reports for regulatory & other reporting.
• Collected annual budget data and reviewed departmental planning efforts. Prepared analysis and reports for director of risk management.
• Designed business and functional-architectural (technical) documentation such as EPMO policies, Project Charter, BPR, Flow chart, RACI, Risk Register for ongoing projects such as SAP FI-CO Fixed assets, Accounts Payable, Accounts Receivable, Inter-departmental settlement rules & back-charges, General Ledger, product development costing, interfaces to subsystems, Enterprise Asset Management, Material Master Management, Procurement (Purchase Requisition-Approval-Order) as well as Business Warehousing/Business Objects modules, Online Payment gateway integration, POS, EAM, ESS/MSS, portal.
• Have excellent conceptual and working knowledge of System Development Life Cycle, RUP and UML Methodologies as well as Extensive experience in Gathering Requirements, Analyzing them, Modeling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications, Systems Requirements Specification (SRS), Workflows using UML and RUP methodology.
• Managed EAM, Material Master, Inventory, public facing portal, procurement, ESS, MSS applications on Oracle platform.
• Managed legacy systems data migration to Oracle Application Management Suite.
• SAP Point of Sale, SAP Enterprise Asset Management and intranet/externally faced portal with SMEs of Monroe County Finance Department and 27 other cash transaction groups.
• Initiated an all-IT system scan by working with an outside Vendor (IGI) to scan through all network and outside access including all SAP, Oracle, Access etc. based systems in the County to address the vulnerabilities from outside and inside.
• Implemented single sign-on (LDAP) for county users and implemented/maintained Threat Management Software for the portal reverse proxy making the portal accessible for outside users for online payments.
• Initiated the projects for including all out of SAP scope departments to be included under SAP roles & T-code authorization based security model to address internal audit concerns rooted from Insider Threat.
• Coordinated Steering Committee meetings, Cyber Security workshops, meetings and initiatives with the participants from Monroe County, City of Rochester, NY State Homeland Security and Emergency Services, Federal Bureau of Investigation.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
• Conducted analysis on SAP BW environment in order to identify opportunities for fine-tuning and recommended customers’ BW teams including billing and invoicing. Identified and resolved problems, including workarounds, pertaining to report requirements that were not directly feasible using straightforward approach. In-depth knowledge of reporting with SAP BW info providers such as Info objects, Cubes, Queries.

IT PROJECT MANAGER

Confidential

Responsibilities:

• Initiated the projects for including all out of SAP scope departments to be included under SAP roles & T-code authorization based security model to address internal audit concerns rooted from Insider Threat at Confidential .
• Coordinated meetings with Business, Operations and IT professionals to create the Project Plan and Business Requirements for the segregation of duties for Linked Asset Loans, Express Credit Lines and Collateral Accounts.
• Prepared project plans and weekly status report to update senior management regarding project resources, milestones, and risk management using MS Project.
• Extensively used SQL, Quickbase and MS excel functions for data retrieval, data comparisons and data validations.
• Managed testing for SIT, Unit, GUI, QA, UAT and migration of historical data for Wealth Management Accounts including holdings, pricing and account activity. Served as the Subject Matter Expert and provided training for a team of fifteen QA and UAT professionals testing Lydia and Phoenix Order Management & Trade processing applications for Equities and Fixed Income securities.
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Coordinated and managed Security team regarding portfolio of projects for the company, which includes facilitating the planning and the prioritization of complex projects, managing complexity across many offices, departments, and bureaus, and business processes and technology changes.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Utilized agile-scrum methodology while conducting business analyst role in the company by using the real-time knowledge -acquired from the stakeholders in a functional corporate structure- rather than rough estimates to ensure that client criteria are met.
• Interacted with SMEs to understand and gather requirements to create BRDs FRDS and to improvise calculations of credit risk using the STA and IRB (Internal Rating Based Approach) and for calculations of operational risk using the STA, BIA as well as Advanced Measurement Approach.
• Provided ad-hoc support to end users to make sure they are in compliance with access policy and procedures.
• Led developing and implementing Business Continuity and Disaster Recovery (BCP & DRP) Plans for data center sites throughout 35 overseas locations.
• Gathered the requirements for various reports including regulatory reporting.
• Facilitated Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Designed Data modeling with SAP PowerDesigner forData Warehouse/Business Warehousedevelopment, Data Analysis for Online Transaction Processing (OLTP) and Data Warehousing (OLAP)/Business Intelligence (BI) applications.
• Documented Software System Requirements (SSR) and BPR for SAP R/3 4.7 and FI-CO teams.
• Designed business and functional-architectural (technical) documentation such as EPMO policies, Project Charter, BPR, Flow chart, RACI, Risk Register for ongoing projects such as SAP FI-CO Fixed assets, Accounts Payable, Accounts Receivable, Inter-departmental settlement rules & back-charges, General Ledger, product costing, interfaces to subsystems.
• Conducted analysis on SAP FI-CO environment in order to identify opportunities for fine-tuning and recommended customers’ FI-CO teams. Identified and resolved problems, including workarounds, pertaining to Fixed assets, Accounts Payable, Accounts Receivable, Inter-departmental settlement rules & back-charges, General Ledger, product costing requirements that were not directly feasible using straightforward approach. In-depth knowledge of reporting with SAP BW info providers such as Info objects, Cubes, Queries.
• Used analytical rigor to interpret quantitative and qualitative information and presented complex data in a user-friendly format that conveyed research and findings.
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Performed Fit-Gap analysis of business rules, business and system process flows, user administration, and requirements. Ensured cGMP and compliance requirements (Title 21 CFR Part 11) were met.
• Developed use case with UML for new product functionality. Updated SOPs and WIs.
• Updated System Change Request (SCR) forms for Product Data Management (PDM).
• Traced test cases and functional specifications to SSRs and BPRs using DOORS.
• Applied change requests, versions, and addendums.
• Liaised with production facilities, local distributors in regards the production time-line, labeling, shipment, invoicing and commissions.
• Conducted and oversaw the research and analysis of compensation, governance and financial data from public sources and client-provided materials as it relates oil/energy sector.
• Prepared recommendations and supporting quantitative modeling support for the design of short- and long-term incentive compensation programs and other recommended solutions to be presented to Board of Directors and senior management.
• Assisted in the preparation of client regulatory filings, including proxy statements.
• Project deployments to over 100 business partners in some of the following countries: USA, Belgium, Brazil, Nigeria, South Africa, India, China, Australia, Germany, United Arab Emirates, The Netherlands, United Kingdom, France, Italy, Turkey and Russia.
• Monitored developments in the fields of executive compensation and corporate governance, including but not limited to any changes in the regulatory or competitive environment, and provided support to senior leadership in the preparation of market alerts and related marketing materials.
• Provided ad-hoc support to end users to make sure they are in compliance with access policy and procedures.
• Provide ad-hoc support to end users to make sure they are compliance with access policy and procedures.
• Regularly communicate and model values of the Company through development, performance, mentoring and evaluation of staff, while concurrently focusing on retention of diverse work teams.

IT PROJECT MANAGER

Confidential - Edgewood, NY

Responsibilities:

• Utilized agile-scrum methodology while conducting business analyst role in the company by using the real-time knowledge -acquired from the stakeholders in a functional corporate structure- rather than rough estimates to ensure that client criteria are met.
• Defined Project Scope, high-level business requirements, documented the constraints, assumptions & business impact. Identified project Risks & mitigations.
• Baselined the business requirements by conducting the requirement analysis meetings and translated them into functional requirements specifications.
• Developed the business process workflow, functional workflow diagrams and screen mock-ups for user reviews.
• Prepared and presented the budget estimation report with details of cost and resource allocations with effective timelines.
• Gathered information from end user based on their needs. Development of SAP BW objects (Info Objects, Info Cubes, Data Sources, Info Sources) and responsible for data loading (Master Data and Transaction Data).
• Directed delivery of process transformation, technology initiatives and changing management.
• Developed use cases, workflow, screen mock-ups, and conversion requirements to increase timeliness and accuracy measurement criteria by up to 8% each year.
• Conducted risk engineering to derive and execute action plans on time with two teams of six professionals in the U.S. and India to produce and distribute proxy information to global custodians and institutional clients with investment holdings in 100+ international stock markets.
• Interfaced with SMEs to prepare BPR documents for ongoing projects.
• Developed the parent-child data relationship models, ER modeling, database connections; defined data reports using RDL.
• Developed data flow diagrams and business process workflow diagrams and also developed file monitor screen designs to efficiently streamline and monitor the inbound & outbound data flows.
• Provided a thorough knowledge transfer of the project to the QA team prior to their test plan and test case preparations; discussed various positive and negative test scenarios; reviewed and approved test cases.
• Prepared UAT schedules and coordinated with Business users and technical teams to resolve issues during UAT and production parallel testing; performed end to end business level testing.
• Prioritized business and systems problems; analyzed legislation and conducted impact analysis.
• Prepared business process models; used Visio to create use case diagrams.
• Liaised with Business Analysts in New York, Hyderabad, Tokyo and London to create data maps.
• Attained top performer status every year for Global Proxy Services group.
• Collaborated with senior management to improve processes and implemented change in “datafeed” received from vendors, increasing timeliness and accuracy of data and decreasing costs by 15%.
• Selected as project manager for conversion and implementation of Global Proxy Plus system used in production and transfer of data entry functionality to Hyderabad, India.
• Participated in Global Corporate Governance seminars of several countries’ Stock Exchanges as well as implementation of the procedures laid out in those seminars.
• Led Global Proxy Group during joint venture project with Tokyo Stock Exchange and coordinated training with Hyderabad team.
• Managed training material preparation and system set up for internal and external clients and new staff members.
• Teamed with Employer Services Division to train and manage projects regarding payroll, benefits, and tax services.