SUMMARY:

• 20+ years of IT experience in projects delivery mainly in the program/project management. Experience of working throughout the project lifecycle; from early client engagement to program planning and project delivery.
• Innovative and results oriented technical expert and manager with experience managing global matrix organizations, fully owned projects with multi million budget.
• Hands - on with Developer 2000- Oracle Forms and Reports, with strong Pl/SQL Skills.
• Worked on GCP, Salesforce, SAP CRM, Workday Integration projects.
• Managed Security and Compliance projects, identification of HackerOne, Qualys, RedTeam and Bitsight external vulnerabilities and managing their remediation plans.
• Strong experience in building program roadmaps, project prioritization, forecasting, project scheduling, resource allocation, leading cross-functional teams, change management.
• Strong business and technical background in diverse technologies with the ability to bridge the gap between technical and non-technical teams.
• Executing the Governance strategy across multiple alliances and coordinating with Security teams.
• Extensive experience of formulating contracts and statement of work, creating charters, pre-sales activities and bid management.
• Extensive experience defining service levels, ensuring service levels are met, finding opportunities to improve on service level metrics ensuring improved customer satisfaction.
• PMP, Certified Scrum Master, SAFe Agilist and Internal organization’s certified Quality Auditor.

EXPERTISE IN:

• Program Management
• IT Strategy & Planning
• Software Development
• Product Roadmap and Management
• PMO
• Client Management
• Agile & Waterfall Project Management
• Data Analysis
• Resource Management
• Vendor Management
• Service Level Management
• Stakeholder Management
• Quality Management
• Requirements Development
• Project Prioritization
• Bid Management
• Compliance and Audit
• Manage Global Cross Functional Teams

TECHNICAL SKILLS:

Working knowledge of: Oracle Forms & Reports, PL/SQL, Oracle, GCP Pub/Sub, BigQuery, Bigtable, Kubernetes, Dataflow, Datastudio, Jira, Rally, Smartsheet, Office 365, Microsoft Office, Confluence, Sharepoint, Clarity, Tableau, Spotfire, ServiceNow, Archer, ALM / Quality Center etc.

PROFESSIONAL HIGHLIGHTS:

Confidential, Atlanta

Program Management Specialist

Responsibilities:

• Compliance and Audit program management across Technology alliances.
• Audit reporting and management.
• Executing the Governance strategy across multiple alliances and coordinating with Security teams
• Data Analysis done as needed and Assisted the corporation in making data-driven decisions using BI tools (Tableau, Spotfire and Excel).
• Building a rhythm and governance of communication and reporting
• IQN, Workday and Access manager auditing and cleanup.
• Ensuring consistency of information flow across various tools in Confidential for better workforce management.
• Review nature of contracts with strategic vendors, define different contract types.
• Define who needs to enter timesheet and what nature of contract is exempt from timesheet entry.
• Collating data from different business units for projects and prioritizing work for assigned BUs.
• Analyze timesheet data to producing capacity to burn capital for various business units giving insights into the capacity and their utilization.
• Managed development of Salesforce Mobile App to display project data, change priorities, update dependencies and risks.
• Program Management support as and when needed by difference Alliances.
• Badge Data analysis using Spotfire/Tableau producing insights into building utilization.
• Proficient at working with globally distributed and virtual teams.

EQA Delivery Lead

Confidential, Atlanta

Responsibilities:

• Tactical leadership across both EQA functional teams and full QA project lifecycle
• Integrated EQA plan and status reporting.
• Creation of test strategy, planning and change management.
• Developed gate review and final closure reports.
• Resolved top or aging issues/risks.
• Orchestrated tactical delivery plan, activities and changes across testing teams, working closely with EQA leaders, track PM, Environment Manager.
• Financial forecasting.

Program Manager

Confidential, Atlanta

Responsibilities:

• Chairing status meetings with all stakeholders and different vendors ensuring strong stakeholder relationship management.
• Ensuring timely equipment delivery from various vendors following defined procurement process.
• Test planning and strategizing of testing life cycle.
• Bug scrubbing to assign appropriate priorities.
• Ensuring task completion within schedule and budget with required quality.
• Financial forecasting, invoicing, SOW review.
• Team Management, Risk evaluation and mitigation.
• Senior management reporting (internal within Itaas and with Confidential ).

Program Manager

Confidential, New York

Responsibilities:

• Responsible for overseeing GSP Implementation across various countries.
• Single point of contact for Confidential ’s customers / tenants.
• Chairing status meetings with all stakeholders and different vendors.
• Ensuring deliverables are met as per defined SLAs’.
• Mentoring project managers.
• Financial forecasting, accruing, Statement Of Work review, invoice approvals
• Team Management, Risk evaluation and assess possible outcomes.

Service Delivery Manager

Confidential, New Jersey

Responsibilities:

• Service delivery manager for SAP applications, Infrastructure, help desk and desk side support for Confidential and Confidential Inc.
• Conducting reviews with application maintenance team, Infrastructure Managed Services and service desk team.
• Weekly, fortnightly and monthly reviews with customer for SLA reporting and suggest improvements
• Ensuring productivity gain quarter on quarter resolving higher number of tickets in same time.