Program Manager Resume

KEY SKILLS:

Stakeholder engagement

Communications

Risk management

Project plan management

Organizational Change Management

Business Analysis

Training

Tech Ops App development lifecycle

QA/Defect Management (JIRA, TFS)

Six Sigma Lean and Continuous Improvement

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

Organize and lead planning activities resulting in the creation of a release/program roadmap.
Ensure all teams align with enterprise planning expectations by defining launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp, and analytics plan
Proactively manage across stakeholder groups to establish interdependencies, identify risks, and resource constraints, and eliminate significant roadblocks in a timely fashion.
Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
Identify program impediments and address including proper escalation to individuals/groups as needed
Lead program retrospectives and commitment to improvement on a regular cadence. Advocate and manage program implementation according to Confidential ’s product lifecycle management
Maintain awareness of cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.

Project Manager

Confidential, Houston, Texas

Responsibilities:

Acted as Technical PM and Scrum Master for the transformation of existing in - house products developed in REACT, Angular, Restful API, .Net, and SQL
Manage projects IT applications, systems, and data architecture for creating Automated Maintenance Tools to support the maintenance of aircrafts and required data migration projects in order to switch to the newly developed automated tools
Work with Business Analysts and the app development team to ensure quality, on time and on cost delivery as per agreed scope acting as a scrum master
Heavily involved with setting up recurring status meetings with the business, fielding questions from the business, as well as handling issues that arise from the business
Monitor and report progress of the project to IT management.
Proactively identify and manage project risks and issues and escalate in a clear and timely manner when appropriate.
Develop service level agreements with key stakeholders and sponsors
Coordinate all post implementation activities

Project Manager

Confidential, Houston, Texas

Responsibilities:

Project Manage Oracle Transportation Management integration with 3rd party vendor for fuel cost reduction
Work with cross functional dependency owners and external vendors to understand their requirements and keep them updated about ongoing activities
Coordinate project plans, test plans, communications plan, training schedules and all related change management activities
Plan, schedule, track and prioritize program and project deliverables along with a strong risk management strategy and provide project status reports to senior management
Ensure all the functional and process changes are documented and rolled out efficiently
Create and submit Project Status Reports to senior executives

Project Manager

Confidential

Responsibilities:

Lead and managed up to $10M projects, for Oracle ERP 11i to Oracle cloud migration, moving between Agile and Waterfall methodologies.
Duties included keeping track and reporting of ongoing activities and milestones, coordinating test schedules, maintaining communications, and training plans, coordinating end user training and warranty plan
Participated in six sigma green belt training and successfully implemented new Return’s process resulting in savings of $100k in 6 months
Developed project plans including scope, schedule and budget and identify key issues and performance metrics
Planed, scheduled, tracked, and prioritized program and project deliverables along with a strong risk management strategy
Supported weekly/monthly status reporting and communication strategies to leadership

National Coordinator

Confidential

Responsibilities:

Introduced new coding system to monitor inventory of over 1000 hard disks and updated it using MS Excel spread sheets, which simplified tracking of entire inventory.
Reported to National manager with daily, weekly progress of project activities and keeping the project on track.
Owned action log, change log, risk log, trend register and respective man hours allocation

Marketing Coordinator

Confidential

Responsibilities:

Attended to high demand of customer inquiries and request for quotations (RFQs) by phone and email in an electronics company.
Prepared and sent quotations in response to RFQs received based on available company product range, cost, delivery period and other terms and conditions.
Negotiated with clients concerning costs of products and offered attractive deals and service packages which resulted in increase in profit margin by 10% and also in number of loyal customers.