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Customer Engineer Resume Profile

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SUMMARY

I have a very extensive background in consumer electronics. I have repaired and taught electronics. I managed service areas for 2 major electronics manufacturers. I have worked with consumers, retailers, repair shops and service engineers to resolve service issues. I have received bonuses for my ability to satisfy customers.

EXPERIENCE

Confidential

  • Position - Technical Field Service Representative
  • Repaired LCD and Plasma sets in customer's home
  • Authorized and unauthorized service centers based on performance
  • Audited service centers repair part claims to prevent fraud
  • Managed territory and monitored repair shops to provide the best customer experience
  • Worked with technicians, customers and Panasonic engineers to resolve service issues
  • Provided technical support on Help Desk to service centers to ensure proper repair

Confidential

Position - Customer Engineer

  • Whippany - Lucent contract Provided On-site computer peripheral installation and repair support A certified
  • Somerset - repaired Toshiba, IBM Dell laptops for AT T employees
  • Resolved customer issues on phone, email and in person
  • Provided data recovery and re-imaging

Confidential

Position - Service Manager for the Eastern Region

  • Managed service needs of eastern region
  • Conducted training classes - electronic theory and repair
  • Resolved technical issues with Zenith's products
  • Provided support to dealers, technicians and consumers

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