SUMMARY:

• 15 years of progressive experience in Program Management, Project Management, Business Analysis, Application Design, Change Management (ITSM), Enterprise Data Warehouse Design and Implementation, and Quality Assurance Management.
• Overseeing day - to-day activities of all the scrum teams under the Program while ensuring the strategic objectives are achieved.
• Expert in executing projects in Waterfall, Agile and Scrum (SAFE) methodologies.
• Hands on experience in implementing Projects under DevOps, CI/CD, SAFE & Release Train Engineering principles.
• During the last 5 years, managed and rolled out large projects very successfully.
• Hands on experience as aScrumMasterand conducted Grooming meetings,Daily standups, Managing Product backlog, Release Planning, Sprint Planning & Sprint Retrospective meetings.
• Excellent Project Management skills in all the nine knowledge areas i.e. Project Integration Management, Scope, Time, Cost, Quality, Human Resource, Communications, Risk and Procurement Management.
• Coordinated with cross functional teams across the organization like UI/UX, Web Designers, App Dev, Accounting, Infrastructure, EDW, QA, Help Desk, Business, Legal and Security (TISO) during different phases of the project.
• Hands on experience with Projects running on Cloud Infrastructure and Digital Workspace Technologies like VMware, AWS and PCF.
• Assessed and improved the processes and methodologies of existing project management practices throughout project timeline.
• Planned the resourcing needs based on the timelines of the project and managed multiple teams spread across different geographies in an Onsite and Offshore Implementation model.
• Successfully executed Data Center movement including coordination of identifying suitable vendors for Hosting, deploying PR/DR sites and testing recovery time for the failovers.

TECHNICAL SKILLS:

Programming Languages: C/C++, VB/VBA, PL/SQL, ASP, ASP.NET, HTML, Core Java, Advanced Java, Angular, node.js

Operating systems, Platforms, Environments: Windows NT, Unix, Linux and AS/400

Internet Technologies, Specifications, Frameworks, Design patterns: J2EE, SOAP, XML & .NET, REST, Json

Application/Web Servers, Transaction processing platforms, ERP systems: Jboss, Apache, IIS/PWS & Oracle 9i/10g, Docker/Containers

Database, related tools: Oracle 9i/10g/11g, SQL Server, MySQL, PostGRE SQL, MS Access, DB2 and Netezza

Tools: for development, testing and Digital Technologies.: WinRunner, LoadRunner, QTP, Selenium, HP Quality Center, Wordpress, Joomla, Sitefinity, Postman & SOAP.

Version Control Tools: CVS, SVN, Gitlab, Liquibase and Github

Project Management Tools & Platforms: MS Project, HP Quality Center, ITSM, TFS, JIRA & Redmine.

Continuous Integration Tools: Jenkins.

ETL Tools: Oracle Packages, Informatica & Talend.

Cloud Infrastructure: VMware and AWS.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Program Manager

Responsibilities:

• Lead the second most revenue generating lending program, Flex Plan, for Confidential Credit Cards North America division until customer live.
• Played scrum master role for multiple teams and coordinated the sprint deliverables from cross dependent teams while ensuring none of the critical features are delayed from launch.
• Managed multiple SOS (scrum of scrum) meetings for projects and initiatives panning across divisions.
• Served as point of contact for the Digital Lending Program to all external stakeholders
• Lead Borrow domain, for a brief period, consisting of five scrum teams encompassing all lending features for Confidential Credit Cards.
• Developed the communication and collaboration channels that are needed for maximum effectiveness for managing the strategic partnership with Product Owners and Marketing teams.
• Ensured successful delivery by maintaining healthy backlog and aligning the team deliverables to the Program Roadmap.
• Coordinated with Business teams on prioritizing the Release features based on the Team capacity and revenue impact while working closely with all the dependent backend teams.
• Built Release schedules panning multiple sprints based on the scrum team capacity, delivery timelines and lead teams to deliver incremental features for each sprint.
• Conducted all the Scrum Ceremonies including Daily Standup, Release Planning, Sprint Planning and Sprint Retro while aligning the Scrum Team releases to Unified Release Calendar/Trains.
• Demonstrated strong proficiency with scrum principles, risk management and project management tools for web development and mobile app development from initiation of projects till customer launch.
• Circulated Weekly, Monthly (MOR) and Quarterly reports on the Program Status including Risks, Issues and Path to Green items for Senior Management review.
• Coordinated all the Release Activities with all the dependent teams including Regression, TISO, ECL, SML, TL, Architecture, SA, VA, Production Support, Platform and Release Management Teams.

Confidential

Sr. Project Manager

Responsibilities:

• Coordinated with the Business Technology teams during Initiative Planning during Cost-Benefit Analysis, Budget preparation, Approvals and Sign-off.
• Prepared Project Charter, Project Initiation Documentation and Project Plan for projects assigned.
• Lead the assigned projects through all the SDLC phases as per the approved Project Plan.
• Created subprojects and ensured that the each individual sub project schedule, cost and scope is accommodated in the Master Project Plan.
• Executed Projects in both Waterfall and Agile methodologies depending on the PMO guidelines.
• Work closely with the Technical teams to identify all the Stakeholders impacted due to the Project.
• Conducted a complete and thorough Risk Analysis of the entire project by considering all the possible internal and external influences.
• Developed Metrics to monitor each of the probable risks over the project duration (like Earned Value, Cost Variance, Schedule Variance, CPI, SPI…etc.) and supplied data for developing such Metrics over the entire project execution period.
• Responsible for the Project Budgets and ensured that the Cost Plans are up to date while coordinating with the Finance team on Reporting requirements of Capital Projects and Operating Projects.
• Work closely with the Accounting teams to ensure that the GL entries are posted accurately and FP&A teams ensuring that the overall expenditure is in sync with Proposed Budget plan.
• Continuously tracked and monitored the deliverables against the Project Milestones.
• Created and circulated the Project Communication plan meeting the PMO objectives and guidelines.
• Drafted and owned the Project Transition plan from Development phase to Deployment/Implementation phase i.e. BAU Phase (Business As Usual).
• Prepared and communicated the weekly project status reports to Senior Management and the CXO Teams with critical information including
• Known/Potential Issues, Impact, Probability, Solutions and Contingency plans.
• Budget, Approved Changes, Cost to Date, Estimate to Complete, Forecast and Variance.
• Scheduled, Completed and Delayed.
• Current Status, Variance/Deviation & Go to Green Plan.
• Created and maintained an accurate Work Breakdown Structure (WBS) during the entire Project life cycle as more information is received regarding the Project Deliverables.
• Managed and Reviewed Resource assignments to the Project activities and tasks to ensure timely delivery.
• Worked closely with Multinational vendors to ensure quality delivery of Project artifacts.

Confidential

Account Manager

Responsibilities:

• Prepared Project Charter, Project Initiation notes and Project Plan for projects under the account along with the detailed Project Risk Analysis and Metrics to monitor such risks over the project duration.
• Prepared and communicated the weekly project status reports to Senior Management and the CXO Teams with critical information including
• Risks: Known/Potential Issues, Impact, Probability, Solutions and Contingency plans.
• Cost: Budget, Approved Changes, Cost to Date, Estimate to Complete, Forecast and Variance.
• Goals: Scheduled, Completed and Delayed.
• Served as a liaison (go-to person) between Operations Teams and Technical Teams.
• Successfully deployed and released the Project to seven states while making sure that the Branch Operations are not impacted.
• Executed Projects in both Waterfall and Agile methodologies depending on the Scope, Cost and Timelines of the initiatives and PMO guidelines.
• Managed Project Scope, Cost/Budget while ensuring that the timelines are met.
• Developed Metrics to monitor each of the probable risks over the project duration (like Earned Value, Cost Variance, Schedule Variance, CPI, SPI…etc.) and supplied data for developing such Metrics over the entire project execution period.
• Responsible for the Project Budgets and ensured that the Cost Plans are up to date while coordinating with the Finance team on Reporting requirements of Capital Projects and Operating Projects.
• Lead internal technical teams including UI/UX Teams, Web Designers, Development Team, Quality Assurance, Infrastructure Teams, PL/SQL Teams and Data Warehouse Teams during different phases of the project and took responsibility for the delivery.
• Worked closely with CMS teams on designing the e-commerce platform and the Mobile application.
• Reviewed, Analyzed and Documented business requirements as User Stories in JIRA.
• Lead WBS Generation by working closely with the technical teams involved and created a comprehensive plan covering all the major and minor milestones of the Project.
• Ensured the specific project deliverables and dependencies sit well within the overall organization plan.
• Oversee task Allocations to Technical Teams and coordinated work allocation across the departments.
• Conduct review of Test Plans and Test Strategy by working with QA Leads.
• Review Test Results after every Test cycle for efficacy and efficiency.
• Steer Triage Meetings, Change Management Processes (CAB), Release Management by working closely with the Technical Leads, Product Owners, QA Managers and UAT Teams.

Confidential

Scrum Master/ Project Manager

Responsibilities:

• Prepared Project Charter, Project Initiation notes and Project Plan along with the detailed Project Risk Analysis and Metrics to monitor such risks over the project duration.
• Employed AGILE methodologies to improve customer satisfaction by rapid and continuous delivery of Change Requests.
• Developed the Project scope statement; by explicitly defining the in-scope and out-of-scope Business Requirements and by creating WBS in coordination with Business Analyst teams.
• Identified and Documented the Tasks list needed to complete each of the deliverables and worked on networking the activities in their logical sequence by coordinating with the Development and Quality Assurance Teams.
• Monitored the project activities on a weekly basis on the Project Plan (MS Project and TFS) and escalated any bottlenecks to the management as and when required.
• Ensured that the resource requirements for the project activities are taken care of across various Skill sets.
• Working closely with the Technical teams involved in the Project including UI/UX Teams, Java, .Net, PL/SQL, Oracle and Linux.
• Worked extensively on the Incident Management and Change Management process by coordinating CAB review meetings.
• Identified and Recruited the Project team based on the skill set requirement and each resource capability to meet such requirement.
• Developed Metrics to monitor each of the probable risks over the project duration (like Earned Value, Cost Variance, Schedule Variance, CPI, SPI…etc.) and supplied data for developing such Metrics over the entire project execution period.
• Responsible for the Project Budgets and ensured that the Cost Plans are up to date while coordinating with the Finance team on Reporting requirements of Capital Projects and Operating Projects.
• Managed and executed the Data Center movement from on-premises to off premises location.
• Successfully executed PR/DR sites design, deployment and testing for the failover.
• Conducted a complete and thorough Risk Analysis of the entire project by considering all the possible internal and external influences.
• Developed Metrics to monitor each of the probable risks over the project duration and supplied data for developing such Metrics over the entire project execution period.
• Automated the Environment Deployment process through VMWare and Build Automation.
• Facilitated Scrumteams and was accountable for ensuring that the sprint goals/deliverables are completed by the team.
• Supported the Product Owner by writing and estimating User Stories & prioritizing the User Stories. Experienced in translating business requirements into User Stories.
• Worked with Technical team to create tasks in JIRA and establishScrum/ Agile boards to track and report on progress.
• Ensured theScrumprocess, rules and ceremonies are properly applied by leading and facilitation; coaching the team to become a self-governing high-performance team.
• Assisted in the facilitation of allScrum(andScrumofScrum) collaboration techniques, to include Release and Sprint Planning, Daily Standup, Velocity tracking, Sprint Review, Demos, Sprint Retrospectives and Estimation.
• Generated quantitative reports using theScrummanagement tools to take informed decisions, Work with team to establish estimates on tasks, create and track burn-down & burn-up charts.
• Collaborated acrossscrumteams when necessary to deliver system-wide solutions. Took responsibility for managing dependencies and removing bottlenecks betweenscrumteams or shared resources by leading scrums.
• Promoted and empowered self-organized team.

Confidential

Project Manager

Responsibilities:

• Interacted with client teams and collected the business requirements of each department.
• Prepared Business requirement documents based on the client existing business processes and the objectives of software implementation.
• Developed Metrics to monitor each of the probable risks over the project duration (like Earned Value, Cost Variance, Schedule Variance, CPI, SPI…etc.) and supplied data for developing such Metrics over the entire project execution period.
• Responsible for the Project Budgets and ensured that the Cost Plans are up to date while coordinating with the Finance team on Reporting requirements of Capital Projects and Operating Projects.
• Established the PMO by conducting the following set of activities:
• Prepared Project charter including costs, tasks, deliverables, and schedule.
• Developed the Project scope statement; by explicitly defining the in-scope and out-of-scope Business Requirements.
• Identified deliverables of each business requirement and created the work breakdown structure of all the business requirements.
• Identified the activities needed to complete each of the deliverables and worked on networking the activities in their logical sequence.
• Estimated the resource (skill sets) requirements for the project activities.
• Selected the Project team based on the skill set requirement and each resource capability to meet such requirement.
• Estimate time and cost for each of the project activities and developed the project schedule along with the Project budget.
• Conducted a complete and thorough Risk Analysis of the entire project by considering all the possible internal and external influences.
• Developed Metrics to monitor each of the probable risks over the project duration and supplied data for developing such Metrics over the entire project execution period.
• Measured the ongoing project activities ('where we are') on a weekly basis and appraised all the stake holders for each of the reporting periods.
• Monitored the project variables (cost, effort, scope, etc.) against the project management plan and the project performance baseline (where we should be);
• Coordinated the offshore team development activity based on the Project Plan Schedule.
• Identified and recommended corrective actions to address issues and risks properly (How can we get on track again) as and when appropriate.
• Designed and Conducted the Client Training programs using web tools like Go-To-Meeting and WebEx.
• Coordinated IR Management in the Test, UAT and Production environments (through ITSM) with QA team and the Development Team.
• Conducted Feasibility analysis and Impact on the existing system for Change Requests received.
• Co-ordinated Change Request management with Version Control team, Development team and the QA team.
• Coordinated the Data migration from the Client system to the proposed new Systems.
• Designed and created the data mapping documents between the client system and the QFund system.
• Prepared data extraction scripts for the client legacy system.
• Reviewed data loading scripts of the Qfund system to ensure that all the new features of QFund have been taken into consideration.
• Prepared and communicated the monthly project status reports to all the stake holders viz. Internal Project Teams, Client PMO and Top Management.
• Prepared invoices and billing information in coordination with the Business Development team.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Interacted with client teams and collected the business requirements of each department.
• Prepared Business requirement documents based on the client existing business processes and the objectives of software implementation.
• Established the PMO by conducting the following set of activities:
• Prepared Project charter including costs, tasks, deliverables, and schedule.
• Developed the Project scope statement; by explicitly defining the in-scope and out-of-scope Business Requirements.
• Identified deliverables of each business requirement and created the work breakdown structure of all the business requirements.
• Identified the activities needed to complete each of the deliverables and worked on networking the activities in their logical sequence.
• Estimated the resource (skill sets) requirements for the project activities.
• Selected the Project team based on the skill set requirement and each resource capability to meet such requirement.
• Estimate time and cost for each of the project activities and developed the project schedule along with the Project budget.
• Conducted a complete and thorough Risk Analysis of the entire project by considering all the possible internal and external influences.
• Developed Metrics to monitor each of the probable risks over the project duration and supplied data for developing such Metrics over the entire project execution period.
• Measured the ongoing project activities ('where we are') on a weekly basis and appraised all the stake holders for each of the reporting periods.
• Monitored the project variables (cost, effort, scope, etc.) against the project management plan and the project performance baseline (where we should be);
• Coordinated the offshore team development activity based on the Project Plan Schedule.
• Identified and recommended corrective actions to address issues and risks properly (How can we get on track again) as and when appropriate.
• Designed and Conducted the Client Training programs using web tools like Go-To-Meeting and WebEx.
• Coordinated IR Management in the Test, UAT and Production environments (through ITSM) with QA team and the Development Team.
• Conducted Feasibility analysis and Impact on the existing system for Change Requests received.
• Co-ordinated Change Request management with Version Control team, Development team and the QA team.
• Coordinated the Data migration from the Client system to the proposed new Systems.
• Designed and created the data mapping documents between the client system and the QFund system.
• Prepared data extraction scripts for the client legacy system.
• Reviewed data loading scripts of the Qfund system to ensure that all the new features of QFund have been taken into consideration.
• Prepared and communicated the monthly project status reports to all the stake holders viz. Internal Project Teams, Client PMO and Top Management.
• Prepared invoices and billing information in coordination with the Business Development team.