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Senior Manager, Issue Management Resume

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Westlake, TexaS

PROFESSIONAL SUMMARY:

  • Senior security leader with a history of creative problem solving for risk management and broad - based IT experience
  • Influenced decision-makers and built consensus for advancement of continuous-improvement initiatives.
  • Solid relationships with internal and external customers through credibility, accountability, and quality deliverables.
  • Bridged communications between technical and non-technical audiences through sound knowledge of system architecture, administration, and management of operating systems coupled with excellent presentation skills.

SKILLS:

IT Risk Management & Mitigation |Cybersecurity | Security Analysis | Risk Assessment | Status & Key-Metric ReportsTeam Building & Development | Change Management |Disaster Recovery Planning, Testing & Preparedness Threat Modeling | Implementation, Testing & Vulnerability Assessment | Identity & Access Management

EXPERIENCE:

Confidential, Westlake, Texas

Senior Manager, Issue Management

Responsibilities:

  • Executed established risk governance guidelines for risk identification, remediation, and control effectiveness.
  • Performed and monitored risks as they were discovered and resolved through an Action Plan / Risk Acceptance.
  • Responded to internal audits for clarification and reports/examples/reasons for actions taken.
  • Monitored the 2nd line of defense to ensure they were overseeing the 1st line.
  • Special projects that required creativity and analysis to complete for Confidential .
  • Taught 2nd line of defense how to do Thematic Issue Analysis through a series of meetings with each department.
  • Created and presented monthly summaries to Executives.
  • Managed transition from Archer to Confidential application for recording risks and the remediation.

IT Control and Risk Manager

Confidential

Responsibilities:

  • Assisted with maintaining and monitoring adherence to technology policies and standards.
  • Determined inherent risk level and appropriate controls for new products and technology services for Confidential and Confidentialk.
  • Skilled at communicating technical issues to technical and non-technical audiences.
  • Challenged the output of the first line from Confidential Technology Services Risk and Control Self-Assessments (RCSA).
  • Partnered with business unit management to determine more effective and efficient ways to manage technology risk, including developing and monitoring of risk metrics and IT dashboards.
  • Coordinated with peer 2nd line of defense functions to synchronize communication and execution of risk management activities throughout Confidential Technology Services (STS).
  • Responded to internal audit requests for procedures/ results.
  • Ongoing risk management for multi-year projects.

Confidential, Phoenix, Arizona

Cybersecurity Analyst

Responsibilities:

  • Directed end-to-end processes designed to enhance system security and meet regulatory guidelines for advisors.
  • Assessed and developed prioritized action plans for identified vulnerabilities for 7,500 offices across US.
  • Documented procedures and end-user guidelines. Enforced compliance with all applicable statutory requirements for financial industry.
  • Supported 3rd-party risk assessments.
  • Facilitated corrective actions to maintain acceptable risk, exposure-based regulations, and best practices.
  • Designed and implemented information security programs in support of financial advisors; verified compliance with information security frameworks and wrote guidance for reaching compliance.
  • Improved toolkits continuously; created program-development and assessment templates for client-work products.
  • Delivered timely and effective recommendations for responding to viruses, malware, and breaches in real-time.
  • Recognize the relationships, dependencies, and impact of neighboring business functions and projects on security.

Confidential, Fort Worth, Texas

Project Manager, Information Security

Responsibilities:

  • Produced timely and high-quality deliverables in support of information technology projects for 70+ countries.
  • Acted as the global point of contact for all security projects.
  • Defined scope, project plans, project schedules, requirements specifications, architectural diagrams and descriptions, and test plans using Jira/Agile frameworks.
  • Organized project planning, status meetings, reviews, requirements, and release planning. Managed change requests and chaired status meetings.
  • All policies and projects included GLBA for worldwide data management and ISO 27001.
  • Implemented DR across three divisions for global operations.
  • Enhanced security and manageability with Active Directory consolidation of 53 domains into one.
  • Increased malware protection through migration of all 15K users across the globe to Trend Micro.
  • Facilitated global administration and support for backups with consolidated Commvault architecture.

Confidential, Dallas, Texas

Manager, Security & DR

Responsibilities:

  • Successfully audited small firm's IT security, budget-friendly best practices.
  • Detailed the need to develop DR strategies - even without a legal requirement.
  • BCP plans and succession planning for family-owned companies.

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