Senior Manager, Issue Management Resume
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Westlake, TexaS
PROFESSIONAL SUMMARY:
- Senior security leader with a history of creative problem solving for risk management and broad - based IT experience
- Influenced decision-makers and built consensus for advancement of continuous-improvement initiatives.
- Solid relationships with internal and external customers through credibility, accountability, and quality deliverables.
- Bridged communications between technical and non-technical audiences through sound knowledge of system architecture, administration, and management of operating systems coupled with excellent presentation skills.
SKILLS:
IT Risk Management & Mitigation |Cybersecurity | Security Analysis | Risk Assessment | Status & Key-Metric ReportsTeam Building & Development | Change Management |Disaster Recovery Planning, Testing & Preparedness Threat Modeling | Implementation, Testing & Vulnerability Assessment | Identity & Access Management
EXPERIENCE:
Confidential, Westlake, Texas
Senior Manager, Issue Management
Responsibilities:
- Executed established risk governance guidelines for risk identification, remediation, and control effectiveness.
- Performed and monitored risks as they were discovered and resolved through an Action Plan / Risk Acceptance.
- Responded to internal audits for clarification and reports/examples/reasons for actions taken.
- Monitored the 2nd line of defense to ensure they were overseeing the 1st line.
- Special projects that required creativity and analysis to complete for Confidential .
- Taught 2nd line of defense how to do Thematic Issue Analysis through a series of meetings with each department.
- Created and presented monthly summaries to Executives.
- Managed transition from Archer to Confidential application for recording risks and the remediation.
IT Control and Risk Manager
Confidential
Responsibilities:
- Assisted with maintaining and monitoring adherence to technology policies and standards.
- Determined inherent risk level and appropriate controls for new products and technology services for Confidential and Confidentialk.
- Skilled at communicating technical issues to technical and non-technical audiences.
- Challenged the output of the first line from Confidential Technology Services Risk and Control Self-Assessments (RCSA).
- Partnered with business unit management to determine more effective and efficient ways to manage technology risk, including developing and monitoring of risk metrics and IT dashboards.
- Coordinated with peer 2nd line of defense functions to synchronize communication and execution of risk management activities throughout Confidential Technology Services (STS).
- Responded to internal audit requests for procedures/ results.
- Ongoing risk management for multi-year projects.
Confidential, Phoenix, Arizona
Cybersecurity Analyst
Responsibilities:
- Directed end-to-end processes designed to enhance system security and meet regulatory guidelines for advisors.
- Assessed and developed prioritized action plans for identified vulnerabilities for 7,500 offices across US.
- Documented procedures and end-user guidelines. Enforced compliance with all applicable statutory requirements for financial industry.
- Supported 3rd-party risk assessments.
- Facilitated corrective actions to maintain acceptable risk, exposure-based regulations, and best practices.
- Designed and implemented information security programs in support of financial advisors; verified compliance with information security frameworks and wrote guidance for reaching compliance.
- Improved toolkits continuously; created program-development and assessment templates for client-work products.
- Delivered timely and effective recommendations for responding to viruses, malware, and breaches in real-time.
- Recognize the relationships, dependencies, and impact of neighboring business functions and projects on security.
Confidential, Fort Worth, Texas
Project Manager, Information Security
Responsibilities:
- Produced timely and high-quality deliverables in support of information technology projects for 70+ countries.
- Acted as the global point of contact for all security projects.
- Defined scope, project plans, project schedules, requirements specifications, architectural diagrams and descriptions, and test plans using Jira/Agile frameworks.
- Organized project planning, status meetings, reviews, requirements, and release planning. Managed change requests and chaired status meetings.
- All policies and projects included GLBA for worldwide data management and ISO 27001.
- Implemented DR across three divisions for global operations.
- Enhanced security and manageability with Active Directory consolidation of 53 domains into one.
- Increased malware protection through migration of all 15K users across the globe to Trend Micro.
- Facilitated global administration and support for backups with consolidated Commvault architecture.
Confidential, Dallas, Texas
Manager, Security & DR
Responsibilities:
- Successfully audited small firm's IT security, budget-friendly best practices.
- Detailed the need to develop DR strategies - even without a legal requirement.
- BCP plans and succession planning for family-owned companies.