Implementation Coordinator Resume Charlotte, NC - Hire IT People

SUMMARY

Over (30) + years of project management experience primarily wifin the telecommunications industry including; wireless, wireline, transport delivery, service delivery and site acquisition management experience.
Experience wif implementing Network provisioning in Voice & Data Services.
Ability navigating multiple internal systems to identify and execute complex migrations.
Excellent organizational skills wif the ability to successfully manage multiple, complex projects simultaneously.
Excellent time management skills wif a customer - focused consultative approach to Technical Support.
Effectively maintain collaborative relationships wif various Vendors, LECS/CLECS and Tower Owners.
Strong attention to detail, able to anticipate and identify non defined problems/issues.
Self-starter professional who performs well independently and/or wifin a team environment wif limited supervision.
Proficient wif Microsoft Office Suite (Word, Access, PowerPoint and Excel)
Knowledgeable of Agile and Scrum Methodologies

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

Implementation Coordinator

Responsibilities:

Supported Project Reliance wif coordinating, planning, and executing conversion of multiple sites across the US including Hong Kong and Canada.
Coordinator of Inventory of Turret installations and site inventory.
Liaison between Vendor Relations and Confidential in coordinating site access when needed.
Served as the primary point of contact for all internal and external communications.
Collaborates wif the Project Managers to define projects / goals, design the appropriate change focused communications and identify the learning business process model and or timing bundling for implementations.
Assisted in determining size, scope, impacts, risk, budget and strategy for corporate wide initiatives.
Interfaced wif various work groups in customer resolution and/or automation fall outs as needed/required.
Provides consultation, requirements, tools and direction to business units performing their own solution preparation to ensure standards are met.

Confidential - Atlanta, GA

Implementation Project Manager

Responsibilities:

Successfully managed all Customer Site/Location projects while interfacing wif the customer on behalf of senior management; assisted customers wif inquiries throughout the project duration to turn-up Confidential the customer site location.
Experience wif implementing network provisioning in Voice & Data service utilizing DS0, DS1, DS3, OCX, Sonet, Private Line Services and BVOIP/SIP.
Served as the primary point of contact for all internal and external communications.
Provided provisioning support and guidance to all Business over IP customers.
Interfaced wif various work groups in customer resolution and/or automation fall outs as needed/required.

Confidential - Atlanta, GA

Retail Sales / Personal Stylist

Responsibilities:

Successfully exceeded prescribed sales goals while supporting the overall goals of the team.
Achieved perfect client experience by suggesting new merchandise based on fashion trend/product knowledge, conducting follow-ups on purchases, subscribing clients to Confidential ’s Reward program, etc.
Promoted to Personal Stylist wifin 6 months wif company due to Sales and Management request..

Confidential - Alpharetta, GA

Escalations Manager

Responsibilities:

Interfaced wif internal and external departments regarding front-line/service-related issues; ensured Firm Order data was provided in order to expedite service in a timely manner.
Provided technical knowledge of Transport Network Elements, Optical and DS3 services, as well as Provisioning processes.
Maintained strong working knowledge in Central Office, NOC/NRC or Network Operations.
Identified possible escalated cases to senior management, as well as outside entities if required.

Confidential - Atlanta, GA

Site Acquisition Project Manager

Responsibilities:

Responsible for the completion of all Site Acquisition functions through lifecycle of project into construction; related activities ranging from TDF design to acceptance of the NTP
Managed the logistics and tracking of over 900+ sites wifin the NC/SC regions
Prepared and presented monthly, weekly, and daily transport update reports to Corporate/Field Management
Tracked & reported activities related to the wireline/wireless communications environment

Confidential - Atlanta, GA

Project Manager/Service Delivery

Responsibilities:

Managed the end-to-end delivery process; supported High/Low speed circuits such as T1 & T45
Tracked key deliverable milestones; provided updates/recommendations to senior management>
Provided exclusive support to National accounts from Post sales to Test and Turn-up to customer site.