SUMMARY

• Business engineer/change agent skilled in process improvement implementations skilled in software implementations
• Experienced in the development of project plans, proposals, RACI assignments, change requests and task delegation
• Skilled in proposal development and draft review, vendor management practices, end to end project management procedures
• Practiced in reporting, QA, ad hoc data analysis and root cause identification
• Highly analytical with a pragmatic nature to execute projects/initiatives head on and within scope
• Proficient in the development of relationships across business segments and functions for alignment and transparency
• Efficient Stakeholder Engagement while performing as the face of the organization with external clients
• Articulate, polished and professional demeanor with strong work ethic, initiative, and passionate approach to work
• Proficient in meeting strategic and budget goals, objectives, project deadlines while maintaining structure and organization
• Experienced in the design, modification, and development of operational policies and procedures
• Perform management of project teams (large/small) with direct reports that includes staff analysts/admin coordinator
• Excellent task execution and process improvement skills along with excellent written and oral communication skills

TECHNICAL SKILLS

• Agile/Scrum
• SAP
• CRM
• LMS
• Google Cloud
• Salesforce
• Microsoft AZURE
• IaaS/PaaS
• SAFe
• JIRA/CONFLUENCE
• T - SQL
• MS Projects
• PowerBI
• SharePoint
• Microsoft Excel/Outlook/Word/PowerPoint/Visio

PROFESSIONAL EXPERIENCE

Confidential, Pomona, CA

Project Manager/Scrum Master

Responsibilities:

• Worked as a Scrum Master with cross-functional teams using Agile methodologies to increase revenue and reduce cycle time in a thought leadership style, focusing on "Product Innovations”, “Value -based” deliverables.
• Built, maintained and scaled infrastructure for Production, QA and Dev Environments for a web app that grew to 1.5 million monthly users.
• Led an operations team to streamline the progress of implementing security at Azure cloud management.
• Led teams to Design, develop, install and evaluate Confluence add-ons based on the customer’s request.
• Worked with Engineering, QA and Operations teams on Automation Account, Scheduler, Notification Hub, Log Analytics and other PaaS services.
• Created a roadmap of sprint by sprint schedule for the project lifecycle, thus providing the company with in-depth research and analysis of the client’s niche, target audience, current challenges and key issues.
• Developed PowerBI reports and dashboards from multiple data sources using data blending.
• Executed 3 in-depth projects that delivered on time and under budget by 13%.
• Enforced Kanban usage, which resulted in cutting cycle time by 25%.
• Led in the Development of clients’s e-commerce Business to Consumer (B2C) application which was an integrated application suite consisting of POS and store operations, inventory management, planning, business intelligence, payment processing and customer management.
• Foresaw and helped resolve the various impediments to team delivery including but not limited to logistical challenges, cultural barriers, and internal conflict.
• Analyzed marketing programs and results using all applicable technology solutions to maximize ROI and helped the E-Commerce department meet its overarching goals of increasing sales, acquiring new customers, driving repeat site usage and increasing web site registrations.

Confidential, Redlands, CA

Project Manager/Scrum Master

Responsibilities:

• Coordinated and collaborated with company functional departments to plan and provision the resources required to perform contracted work for client’s data visualization, data analysis and data management workflows.
• Decomposed high-level business and user requirements into functional requirements by effectively using AGILE.
• Directed and managed the execution activities of the program team to help design SaaS (Software-as-a-service) based IT infrastructure, which could be configured securely on client’s local network or on cloud platform such as AWS and Microsoft Azure.
• Interacted with designers, programmers and other cross functional teams using efficient and effective communication, negotiations, and conflict management skills.
• Completed failure analysis investigations by sponsoring and coaching teams to utilize systematic tools and methods by performing Fault Tree Analysis (FTA) to identify root causes and plan corrective actions.
• Utilized Earned Value Management System (EVMS) to monitor and control performance of projects and achieved significant improvements to Cost and Schedule Performance Indexes (CPI & SPI)
• Performed Risk & Opportunity Management to achieve project performance objectives
• Provided regular briefings to the management team for business area performance.

Confidential, Redlands, CA

Business Analyst

Responsibilities:

• Applied practical knowledge of agile methodologies, especially with practices of writing and prioritizing backlog items (INVEST, Value Stream Map, etc.)
• Applied good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques such as JIRA.
• Supported short and long term operational / strategic business activities through analysis, review, forecasting, and trending complex data.
• Assisted with User Interface Design.
• Assisted and advised Product Owner with Agile/SCRUM writing user stories and followed the development process through user story acceptance criteria.
• Worked with diverse set of senior stakeholders on requirements, roles and responsibilities, and project timelines.
• Performed detailed data analysis, including ability to create, run, and modify SQL queries.
• Strategized with the business for the optimization of system processes.
• Identified efficient ways to improve BAU design and system flow.
• Worked closely with the clients to understand the project vision and translate that into a business requirement for the technical team.
• Facilitated and participated in daily or weekly JAD sessions.

Confidential, Corona, CA

Substitute Teacher

Responsibilities:

• As a Substitute Teacher, I assisted students of K -12 grade levels at various schools in learning and completing their daily classroom tasks.
• Successfully conducted lessons in a thought provoking manner to enhance student knowledge and understanding of the subject matter.
• Made informed descions on behalf of the students to accommodate their unique learning styles and effectively resolved students’ issues and conflicts.
• Provided feedback to the teachers and reported any occurrences to the proper school officials in a prompt and urgent manner.