SUMMARY:

Energetic, trusted, and detail - oriented Program/Project Manager and strategic solutions provider with exceptional project management and conflict management skills. Accomplished professional known and sought after for leading successful change, turning around underperforming projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology, with experience in managing complex programs and multiple concurrent projects. Strong leader with interpersonal and communication skills focused on opportunities to increase customer satisfaction and deepen client relationships. Expert in directing teams to develop high-quality programs and projects that solve business problems at the enterprise and business unit level.

EXPERTISE IN:

Conflict Management Staffing & Resource Management Risk & Issue Management Agile & Waterfall Methodologies Cost/Benefit Analysis Change Management Stakeholder Management

EXPERIENCE:

Confidential

Responsibilities:

• Responsible for planning and managing the program, with competing priorities and deadlines, with large teams across the different practice groups in the law firm.
• Worked within the Transformation Program to create efficiencies and deliver metrics to the Executive Committees and Integrated Steering Committees.
• Leveraged internal and external teams to help the Program deliverables.
• Facilitated scope definition including functionality and technology to be included/excluded through change control processes.
• Applied established project delivery methodologies and enforce program standards including minimize exposure to risk, implement corrective and preventative actions.
• Implemented communication plan to escalated risks as appropriate.
• Established and managed program budget with the finance team including calculated Program metrics in order to stay on budget within the Program time and scope.
• Lead geographically and culturally diverse cross-functional teams for large projects across departmental and business units.
• Actively promoted, mentors and champions to establish best practices and methodologies.
• Developed a leadership alignment approach and employee communication plan, which increased the awareness and adoption of the major organizational restructure impacting all employees firm wide.
• Organized and participated in facilitation of training sessions for all Partners and associates as well as the operations, finance and IT staff.

Skills and Technology used: Program Management, Project Management, Conflict Resolution, Risk Management, Value Management, Software Development Lifecycle, Identification of Stakeholders, Vendor Management, Budget Estimates, Project Schedules, Resource Planning, Resource Leveling, Microsoft Project, Microsoft SharePoint, Microsoft Office Suite, Waterfall Methodologies.

Confidential

Senior Project Manager

Responsibilities:

• Managed system upgrades, process improvement and enhancement projects for various COTS applications along with third party vendors. Managed projects for datacenter migration from legacy servers in Dallas to new servers in Gatineau for the following applications: Internet Explorer 11, Cognos Controller, Informatica, Datawall, IFS, iWay, SIL, SWIFT. Below are examples of some of the projects.
• Directed and managed all project activities.
• Monitored project risks and scope creep to identify potential problems and proactively identified solutions to address them in advance.
• Escalated promptly any issues that would impact operations.
• Produced stage plans, highlighted reports, risk logs, requests for change etc.
• Estimated and submitted budget proposals, recommended budget changes where necessary.
• Negotiated with other department managers for acquisition of required resources from within the company.
• Provided strategic direction during the implementation stages.
• Spearheaded discussions regarding System Architecture and System Implementation.
• Managed client expectations and ensured the delivery of the highest quality service.
• Acted on client feedback.
• Tracked project milestones and deliverables.
• Monitored staff & team performance.

Skills and Technology used: Project Management, Conflict Resolution, Risk Management, Value Management, Software Development Lifecycle, Identification of Stakeholders, Vendor Management, Budget Estimates, Project Schedules, Resource Planning, Resource Leveling, Microsoft Project, Microsoft SharePoint, MS Stack, SQL, Microsoft Office Suite, Waterfall Methodologies.

Confidential

Project Manager/Delivery Coordinator

Responsibilities:

• Spearheaded overall delivery and Project Management activities related to planning, scheduling, reporting and documentation in a DevOps environment.
• Estimated realistic timelines for project implementations.
• Managed project teams’ time, allocated tasks and monitored execution in MS Project Server..
• Escalated issues to appropriate stakeholders.
• Identified necessary management structures for initiatives and ensured all key project stakeholders were informed and involved.
• Managed assigned internal and external resources within the scope of the project, provided a collaborative and performance driven environment.
• Continually identified, prioritized and mitigated project risks.
• Forecasted internal resource capacity and managed third party development.
• Estimated initiative costs in MS Project Server and managed the budget through scope control.
• Completed regular project reporting and change request processes.

Skills and Technology used: ITIL, Project Management, Release Management, Change Management, Conflict Resolution, Business Analysis, Risk Management, Value Management, Software Development Lifecycle, Identification of Stakeholders, System Implementation, SAP HR Module, SAP FI Module, ITA.O, Accruals, Vendor Management, Budget Estimates, Project Schedules, Resource Planning, Resource Leveling, Microsoft Project Server, Livelink, SQL, MS Stack, Microsoft SharePoint, Microsoft Office Suite, Service Now, Remedy, Rally Dev, JIRA, Agile and Waterfall Methodologies.

Confidential

Senior Business Analyst

Responsibilities:

• Worked as an integral member of the Maximo implementation team for the Asset
• Management module to create the to-be business process workflow for Work
• Management, Asset Management, Inventory and Procurement.
• Performed Enterprise Analysis using benchmark studies and feasibility analysis to ensure alignment of the deliverable contents with the vision and overall requirements for the Project and the Program.
• Elicited Requirements through prototyping and focus groups.
• Ensured that integrity of the end to end transactions/workflows was maintained for processes spanning multiple applications in the release.
• Coordinated Reporting of Project Status, KPIs and Benchmarking.
• Worked with cross functional teams and the Solution Architects to help assure comprehensive communication of integration points.
• Assessed completeness of all team deliverables and deliverable consistency across sub-teams.
• Planned and designed project quality assurance strategy as per best practices.
• Conducted Solution Assessment and Validation through user acceptance testing, defect and issue reporting.
• Participated in the preparation of the test schedule and coordination of resourcing and test execution.

Skills and Technology used: IBM Maximo, HP Quality Center, Microsoft SharePoint, Microsoft Visio, Data Modeling, Business Process Modeling, System Implementation, Microsoft Project Server, Livelink, Microsoft Office Suite, SDLC.

Confidential

Release Manager / Product Owner

Responsibilities:

• Managed the delivery of rapid development and deployment for both planned and emergency software releases on multiple platforms, while ensuring Release Management best practices established by Information Technology Infrastructure Library (ITIL) for Information Technology Services Management (ITSM) using Subversion (SVN) to maintain the source control.
• Managed and communicated release scope and deadlines.
• Managed the release process across client environments.
• Maintained issue/action items log and reported progress on critical issues.
• Managed application development projects in an Agile environment and ensured project processes, procedures, methods, and standards for project delivery were aligned with Agile project management methodology.
• Led daily standup meetings and user story capturing sessions.
• Conducted backlog grooming sessions, iteration and release planning sessions, burndown chart review and sprint review meetings.
• Tracked and communicated team velocity.
• Reviewed team capacity and spend versus delivery analysis.
• Monitored dependencies, risks and issues impacting sprint/release status.
• Reported project status and metrics to Senior globally dispersed teams.
• Implemented effective controls and compliance Management.
• Led collaboration on multiple projects for all production changes and managed access and entitlements.
• Chaired Change Management Committee to manage production issues and client requests. Ensured that the impact of changes was taken into account in the change management process prior to implementation.
• Coordinated new sub-releases or patches to be created for customization based on client requirements.
• Managed jurisdictional release evaluation projects in compliance with international regulations. Coordinated with third party authorized testing company and regulatory bodies to obtain software release certifications for new versions of Chartwell software.
• Worked with stakeholders to ensure project scope definition met business objectives.
• Worked with Project Sponsor to define business case and conducted cost benefit analysis.

Skills and Technology used: Agile Project Management, Rally Dev, Subversion (SVN), Build MasterHudson, Beyond Compare, Test Track, Microsoft Visio, Microsoft Project, Microsoft Office Suite, Microsoft Power Point, Microsoft SharePoint, SoapUI, Test Harness, Change Management, Conflict Resolution, ITILSDLC

Confidential

QA Project Manager

Responsibilities:

• Responsible for overseeing the release and rollout process for all major Collaborate products.
• Managed the delivery and planning of various projects with competing priorities simultaneously, in the Waterfall and Agile environments.
• Estimated realistic timeline for system implementation.
• Created Work packages for resourcing the deliverables.
• Managed scope and resourcing to deliver with high quality to meet aggressive timelines.
• Analyzed projects for Pain Points and performed risk assessment.
• Determined solutions to mitigate the risks in consultation with senior Management.
• Collaborated with Developers for analysis to determine effective approach to testing.
• Directed QA process and reviewed team members’ test cases to ensure compliance with testing process and cycle.
• Mentored and guided team members in QA methodology.
• Monitored progress of projects while maintaining team morale.
• Conducted cross-functional team meetings to manage project deliverables.
• Coordinated project status meetings to monitor project time lines and initiated a preventive approach to possible project issues and problems.
• Participated in the hiring process to add skilled personnel to the organization.
• Fostered teamwork to establish and maintain a good working relationship with key individuals to increase productivity.
• Leveraged communication and interpersonal skills with technical and non-technical stakeholders.

Skills and Technology used: Agile Project Management, Scrum Project Management, Waterfall Project Management, JIRA, Trac, ApTest Manager, AgileBuddy, Beyond Compare, MD5Checksum, Microsoft SharePoint, Microsoft Visio, Microsoft Project, Microsoft Office Suite, Microsoft Power Point, SoapUI, Test Harness, Subversion (SVN), Apache Tomcat, Hudson, MySQL5.0, JavaScript, Oracle 9i, Oracle 10g, Microsoft Access, XML, My SQL Server 2005, Windows Server 2008, Windows Server 2003, Red Hat Linux, UNIX, ITIL, Change Management, Release Management, Project Management skills as per PMBOK

Confidential

Project Manager / Business Analyst

Responsibilities:

• Worked with Siebel eCommunications and Cognate Product Manager for the Telecommunications Order Management process.
• Managed project management activities in scrum teams.
• Planned release forecast and scheduled deployment.
• Monitored and communicated project sprint progress and escalated issues to appropriate stakeholders.
• Facilitated issue resolution triage meetings to ensure issue prioritization for development team.
• Identified necessary management structures for the project and ensured all key project stakeholders were informed and involved.
• Liaised with internal groups to execute project deliverables.
• Effectively consolidated and communicated project progress and status reports to the stakeholders.
• Coordinated and delegated tasks for project resourcing and monitored performance.
• Managed internal resource capacity across the project portfolio
• Mentored and coached Business Analysts to ensure deliverables were aligned with project scope.
• Led and facilitated needs analysis, detailed process design and requirements gathering workshops (JAD Sessions) with stakeholders.
• Collaborated with developers and subject matter experts to establish the technical vision and analyzed tradeoffs between usability and performance needs.
• Led a team to create and document PLM (Product Life Cycle Management) Process Flow for Telecommunications Industry.

Skills and Technology used: Waterfall and Agile Project Management, Microsoft Visio, Bugzilla, Data Modeling, Business Process Modeling, Change Management, Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Power Point, Siebel 7.5, Test Harness, Oracle 9i, My SQL 3.2, ITIL, PMBOK

Confidential

Project Manager/Business Analyst

Responsibilities:

• Managed assigned internal and external resources within the scope of the project while fostering a collaborative and performance driven environment.
• Tracked and monitored project progress and escalated issues to appropriate stakeholders.
• Estimated timeline for system implementation.
• Ensured that project deliverables were executed in accordance with Project Delivery Execution (PDE) methodologies and met the business requirements.
• Forecasted internal resource capacity.
• Estimated project costs and managed the budget.
• Performed business analysis tasks to improve the software development and delivery process and translated the business needs into technology requirements.
• Engaged in numerous JAD (Joint Application Design) sessions with Interlink Sales Reps, Managers and IT personnel to conduct root cause analysis.
• Developed a process to gather data to determine KPIs (Key Performance Indicators) and reported metrics associated with the KPIs.
• Initiated process improvements by conducting detailed clickstream analysis to document the as-is process and isolate pain points and to identify gaps to be remediated.

Skills and Technology used: Waterfall Project Management, Visio Professional, Visual Basic, Microsoft Access, Data Modeling, Business Process Modeling, Microsoft Word, Microsoft Excel, Microsoft Power Point

Confidential

Project Manager

Responsibilities:

• Established a project organization and governance structure best suited to the project type and phase.
• Identified all resources and support required to achieve the project objective and deliverables.
• Effectively communicated and escalated to the proper stakeholders any issues that could derail the project schedule or negatively impact the approved budget.
• Used project management best practices and methods to ensure successful delivery of the project.
• Managed all aspects of the project, project team members and all support resources to achieve the project objective.
• Engaged experts, as approved in the project plan and budget, to assist in executing the PM’s responsibilities.
• Participated in the database design and development.

Skills and Technology used: Waterfall Project Management, Data Flow Diagrams, Visual Basic, MS Access, HTML, XML, java script, Project Management skills.

Confidential

Systems Programmer

Responsibilities:

• Programmer on pilot project for enhancing airline reservation system.
• Used programming and software development skills for external and in-house clients
• Developed various In-house automation strategies to increase efficiency of business processes.
• Contributed to change management initiatives in software development projects.

Skills and Technology used: Data Flow Mapping, Visual Basic, MS Access, HTML, XML, java script, Flash