SUMMARY

• Supported the Change Management Program for Confidential Web Services.
• Managed the deployment of multiple hardware projects and new cluster build - out projects for Windows Azure.
• Managed e-forms for 40+ Confidential external websites.
• Developed a Data Breach Response plan for Confidential to enable the organization deal with any breach involving PII.
• Designed and developed a SharePoint site for Starbucks’ annual Payment Card Industry (PCI) audit.
• Created a Change Management Process for Confidential SharePoint Governance.
• Experience in writing product specifications, project planning, release management and cross-department collaboration.
• Have proven track record of working with stakeholders, scheduling and driving programs through to completion.
• Applications: SAP, VS Code, SharePoint, MS Project, Excel, Visio, Dreamweaver, TFS.
• Coding experience in HTML, CSS, JQuery, Bootstrap, SQL, Javascript, Python.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Operations Analyst

Responsibilities:

• Managed projects for Express Scripts, 3M and Pacira pharmaceuticals.
• Developed quotes and managed project schedules.
• Collected and analyzed requirements from Takeda pharmaceuticals for the creation of artworks and delivered them to production in Redmond and Chennai.
• Provided the final artwork back to the client.
• Tools used - SAP, CRM tool named FOCUS and an internal tool called JobLog to track and create reports.
• Communicated with the production team and the client regarding any queries.
• Provided daily updates to the team on the status of projects.

Confidential, Redmond WA

Program Manager

Responsibilities:

• Developed reports in MS Excel to capture and analyze customer feedback.

Confidential

Full Stack Developer

Responsibilities:

• Completed over 1000+ hours of hands-on coding experience
• Languages: Python, Javascript, HTML5, CSS, C#
• Front-end/Libraries: JQuery, Ajax, Bootstrap
• Frameworks: Flask, Django, ASP.Net Core

Confidential, Redmond WA

Operations Program Manager

Responsibilities:

• Managed the timeline and provided status updates for various tasks involved in loading of the sales incentive compensation plan for 20,000 sales participants

Confidential, Seattle WA

Change Management Analyst

Responsibilities:

• Managed the SharePoint site for Infrastructure Project and Change Control.
• Requirement gathering - Worked with multiple business groups to gather requirements to create a new process for Project Intake.
• Conducted Project Request Acceptance meetings dat involved multiple business groups; developed meeting agenda, and meeting notes for the same.
• Provided weekly status reports.
• Created reports for Change Management for Quality Assurance with datacenter teams in USA and Brazil.

Confidential, Redmond, WA

Operations Program Manager

Responsibilities:

• Managed the deployment of multiple hardware projects and new cluster build-out projects for Windows Azure.
• Provided updates to the stakeholders on the status of these projects.
• Collaborated with vendors like Dell, HP and Arista to develop deployment plans/schedules.
• Created and managed SharePoint sites to track various projects and to provide metadata for multiple clusters.
• Coordinated with the internal Confidential business groups, external vendors and legal department to develop the service agreements.
• Initiated the ordering and procurement of various servers and devices needed for the deployments as well as managed the hardware inventory.

Confidential, Redmond, WA

Site Manager

Responsibilities:

• Created and managed the e-forms hosted in various external Confidential websites.
• Worked with various product groups across Confidential to manage their requests, created specifications, developed project plans and managed client expectations.
• Formulated SQL queries and conducted live publishes to various websites to create/update the e-forms.
• Provided customization to the e-forms using CSS.
• Maintained an SQL based translation memory system dat automated the localization of online content into 198 distinct markets.
• Involved in the management and maintenance of OSS related internal team tools.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Coordinated with the technical and business teams to manage the release of various projects.
• Managed and developed project schedules in MS Project for multiple projects within the team.
• Documented, triaged, and prioritized bugs and feature requests. Also created a process to handle requests coming from internal customers.
• Documented and prioritized functional requirements at the feature level.
• Managed relationship with a company called Localeze to add them as a prospective distribution partner for Confidential .

Confidential, Seattle, WA

Change Management Consultant

Responsibilities:

• Created a Change Management Process for Confidential Share Point Governance which was an organizational wide initiative.
• The process included a change board composition and the decision making matrix, identification of the requests dat should follow the change management review, description of the key items and a diagrammatic representation of the process in Visio.
• Designed and developed a poster as part of the final presentation.

Confidential, Seattle, WA

Website Consultant

Responsibilities:

• Provided consulting on website design and better information management for the site.
• Analyzed the performance of the website using Google Analytics.

Confidential, Seattle, WA

Program Manager Intern

Responsibilities:

• Developed an enterprise level Data Breach Response Plan to enable Starbucks to deal TEMPeffectively with a data breach involving Personally Identifiable Information (PII).
• Led a cross functional team dat included, managers, directors and a vice president; and built consensus among the team.
• Developed all the necessary documentation to support the plan.
• Conducted a mock data breach response event to test the Data Breach Response Plan.
• Delivered a final presentation to the stakeholders and the steering committee.
• Designed and developed a Share Point site for the organization’s annual Payment Card Industry (PCI) audit.

Confidential, Seattle, WA

Support Analyst

Responsibilities:

• Proposed a site map to redesign the organization’s website.
• Maintained and updated the Confidential wiki.
• Gained familiarity with the data warehouse architecture and BI tools like Cognos 8.0 and ER Studio.