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It Program Manager Resume

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Atlanta, GA


  • Provide expertise in Quality Delivery of system increments in an Agile and cost - effective manner for highly competitive customer base.
  • Played pivotal role in digital transformation of IT teams helping accelerate product delivery. Create and implement best practices.
  • Guide and coach highly productive cross functional teams.
  • Master new technologies quickly and guide successful teams through effective communication.
  • Prioritize tasks and resolve issues to meet business needs.


Languages: SQL, Java, Java Script, HTML, CSS, Visual Basic

Microsoft Office: PowerPoint, Excel, Access, MS Project, Word, Visio

RDBMS: Oracle, SQL Server, MS Access

Tools: HP ALM (Application Lifecycle Management), Jira, Rally, Tableau, Bitbucket, Confluence

Methodologies: Waterfall, Agile Delivery, Hybrid delivery, Kanban

Other Technologies: SoapUI, Scalyr, Splunk, TestNG, Git, GitHub, Jenkins

Languages: SQL, Java, Java Script, HTML, CSS, Visual Basic


Confidential, Atlanta, GA

IT Program Manager


  • Responsible for managing teh Digital Release and QE teams
  • Weekly release planning and execution for BJs.com changes
  • Successfully planned and executed over 100+ production deployments per year
  • Collaborate wif Digital, IT and vendor teams for project cutover and implementation
  • Coordinate release schedules and resolve dependencies wif other teams
  • Own teh change control and release management process for digital team
  • Present teh Digital changes to weekly CAB review and approval
  • Plan and support any expedited and emergency change deployments to production
  • Ensure all changes are properly documented
  • Perform deployment dry run for Epic releases
  • Ensure all teh open bugs are addressed prior to production deployments
  • Service onboarding to teh SRE teams on weekly and Epic deployments
  • Ensure release compliance and support for PCI audits
  • Holiday readiness planning and support
  • Stakeholder communication - Daily reports and deployment communications
  • Manage QE planning and execution
  • Collaborate wif teh digital POD owners and ensure no slippage on milestones
  • Resource onboarding and training

Tools: and Technology - WebSphere Commerce Suite (WCS), Order Management System (OMS)


Agile Project Manager


  • Onboard teh team for new assignment and establish policies and procedures
  • Collaborate wif business and product management teams in building product roadmap
  • Organize and facilitate Sprint planning, daily standups, sprint reviews, retrospectives and other scrum related meetings
  • Track and communicate sprint/release progress via information radiators and team metrics
  • Coordinate sprint schedules and resolve dependencies wif other teams
  • Lead scrum teams in self organization
  • Remove impediments in timely manner for enhanced value delivery
  • Communicate sprint status wif teh program managers, executive leadership and other stakeholders
  • Educate teh teams on scrum framework and tailor to teh organization as needed
  • Ensure team’s adherence to working agreements
  • Service onboarding to support teams
  • Coordinate wif different vendor teams for planning and execution

Confidential, Atlanta, GA

Project Manager/Scrum Master


  • Enhance on-demand delivery by promoting automation over manual execution through continuous delivery.
  • Mentor new Scrum teams on teh process, tools, methodologies and help transition.
  • Organize Agile Ceremonies and ensure teh team’s adherence to Agile practices.
  • Shorten time to value through continuous improvement.
  • Coordinate Product Backlog refinement and help maintain sized and prioritized backlog prior to sprint planning.
  • Facilitate teh sprint planning and ensure team’s commitment to sprint goals.
  • Conduct daily standups, remove impediments in timely manner for enhanced value delivery.
  • Collaborate wif stakeholders and Scrum team members on teh Sprint review, collect feedback and input to be incorporated for future planning.
  • Enable teh team for continuous improvement by emphasizing on teh decisions per teh sprint retrospective.
  • Enhance teh business value by improving team’s predictability through continuous learning.
  • Coach and guide teh team members in Conflict resolution and preserve collaborative working environment.
  • Guide and motivate teh team by promoting autonomy wifin teh organizational boundaries.
  • Improve teh built-in product quality though continuous integration and incremental delivery.
  • Coordinate teh planning wif release management and other Scrum teams in resolving dependencies for seamless execution.
  • Coordinate and manage teh work between distributed teams wif Onsite, offshore delivery model.
  • Provide leadership and support to teh software development post-implementation/deployment phase
  • Help and guide teh project teams adhere to CI/CD frame work process.

Confidential, Atlanta, GA

Delivery Lead


  • Provide support for a given project or program in leadership capacity.
  • Shorten time to value through continuous improvement.
  • Drive automation for Key business scenarios and deliver business critical projects on time wif quality.
  • Manage contract resources on allocated projects.
  • Assign project level tasks to workstream leads.
  • Partner wif managed service resources to ensure successful project delivery.
  • Ensure dat both entry criteria and exit criteria conditions are met for Test.
  • Partner wif Business and technical teams on teh detailed design.
  • Identify teh risks and provide mitigation strategy for each of teh risks identified.
  • Develop Test Strategy for teh entire project/program.
  • Serve as an escalation point for all testing issues.
  • Provide direction and coaching on project specific tasks.
  • Develop high level test schedule.
  • Review Concept Initiation and Project Assessments
  • Provide staffing and budget needs.
  • Coordinate and prioritize test plan and test case reviews.
  • Schedule daily status calls and drive teh defect resolution.
  • Helped onboard teh application automation through CI/CT frame work.
  • Coordinate teh work between domain DevOps and E2E integration teams for flawless execution.
  • Promote Automation over Manual execution.
  • Ensure comprehensive test coverage for Web, Desktop and Mobile applications.
  • Responsible for ensuring teh comprehensive test coverage for any given project/program.
  • Deliver testing status updates for project reviews and steering meetings.
  • Provide daily status reports accounting for teh overall test effort for teh project/program.
  • Work wif business and project stakeholders for defect prioritization.
  • Review execution progress on a daily basis and address challenges.
  • Responsible for ensuring teh test closure activities before any deployment.
  • Coordinate and support production deployment testing.
  • Identify areas for improvement through analysis, experience and use of metrics.

Confidential, Atlanta, GA

Quality Assurance Lead


  • Lead and coach QA teams in Retail, Care, Web and Mobile applications through project testing lifecycles, including testing, go-live and post-implementation support.
  • Identify and test key business process scenarios for all impacted business area along wif managing defects by analyzing root causes and initiating resolution processes.
  • Understand and adhere to test planning and execution guidelines, processes and standards against defined Key Performance Indicators (KPIs).
  • Create and review functional test cases utilizing Business Process Testing (BPT) methodology in HP Quality Center.
  • Perform quantitative analysis; plan, coordinate and implement QA methodology; analyze business requirements; and create traceability matrices to map test cases in HP Quality Center.
  • Leverage test automation using automated tools such as Quick Test professional and HP Quality Center for test execution and defect tracking.

Confidential - Overland Park, KS

UAT Support Lead


  • Work wif Customer UAT teams on a daily basis for issue triage and defect resolution for applications supported by Amdocs.
  • Consolidate test environments and ensure interface connectivity by performing environment shakeout, work wif an Onsite/Offshore testing model, provide training, and create noledge transfer documentation.
  • Initial troubleshooting and classification of defects reported by customer teams and route them to appropriate channels for code fixes.
  • Provide temporary fixes for reference data related issues by running SQL scripts in local test environments.

Confidential - Richardson, TX

QA Consultant


  • Developing Test plans, Executing Test scripts and Reporting and tracking Bugs
  • Determine test approaches for various testing strategies like Functional, System, Regression, UI, UAT, Usability testing.
  • Conducting data Driven tests in WinRunner by parameterization, worked wif teh data table, modified teh scripts for data-driven testing.
  • Analyzing and importing test data from spreadsheets into Test Director using Excel. Setting up and maintaining teh administration portion of Test Director to manage teh project.
  • Performing functional, load, Integration, regression testing and viewing, analyzing results and defect tracking, defect reporting and documentation.

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