Project Manager Resume Profile

Summary

Over 15 years of business and IT experience at a global, Fortune 200 firm with an extensive branch network, diverse technical and cultural environments, and challenges common to organizations of any size. Loyal and self-motivated, bridges business needs and objectives to technical solutions and provides guidance on IT decisions at a strategic level. Confidently engages, educates, and presents complex concepts in readily understood terms to diverse audiences in virtual and in-person settings.

Skills

Technical Abilities: SharePoint 2007, 2010, 2013, WordPress, HTML, CSS, Windows XP, 7, SMS 2003, VBScript, hardware image creation and deployment, software packaging, antivirus, PC deployment, project management, VPN, printers, tablets, smartphones, social media/networking, 3D, end-user devices

Soft Skills: Matching business needs to technical offerings, maintaining relationships, presenting and selling solutions, troubleshooting, innovating, researching and analyzing, compiling competitive intelligence, public speaking in virtual and in-person settings, managing staff, training

Confidential

SharePoint 2010 Project Management and Administration-Defined business objectives with, and created functional and useful sites for:

Global regions requiring Intranet sites
Corporate departments with global customers
Subsidiaries with global reach
Project teams with members from 80 countries
Executive teams in need of secure places to collaborate
Competitive Intelligence and Project Management-Monitored the competitive landscape for non-traditional, competitive threats to the variety of business models within ManpowerGroup. Maintained relationships with the leading firms at the executive level and explored a variety of innovative strategic partnership opportunities.
Internal Virtual Work Thought Leader-Consulted with internal departments and external clients on the potential impacts of the rise of the following segments on the traditional staffing industry a 200-billion industry :
Virtual Staffing a 1 billion industry
HRMS / HCM / ATS Tools a 4-billion industry ,
Social Networks, Enterprise Social tools, and Job boards

Confidential

Provided technical and strategic direction for the IBM Lenovo , MCI, and Microsoft relationships on behalf of several global business units.
Project and technical manager for the deployment of a remote access solution Dial, WiFi and VPN for 4,000 mobile workers. Sourced and implemented redundant VPN appliances in three global Data Centers resulting in 24/7/365 secure remote access.
Participated in an effort to design a single, global Active Directory and Exchange environment consolidating more than 20 independent NT Domains and Active Directories.
Project and technical manager for the development and maintenance of a multilingual Windows XP Operating System image designed for deployment to 25,000 users worldwide.
Designed, created, and maintained a multilingual, single CD Windows XP imaging process that supported 20 models. Image process was utilized by non-technical staff to install operating systems and applications on remote systems using customized, web-based documentation.
Designed and maintained custom software packages which were deployed using various software delivery methods, web-based downloads, and classic CD-based installations.

Confidential

Maintained the strategy, staff, and budgets of a team responsible for the engineering and 3rd level support of 7,000 desktops/laptops throughout the US and Canada.
Managed the IBM, HP, AT T, Microsoft, and McAfee relationships.
Participated in interviews of technical candidates. Facilitated performance appraisals for the team members at regular intervals.
Performed technical functions such as Windows 2000 image creation and maintenance, software packaging, asset and configuration management, and the creation of web-based technical documentation for 30 1st and 2nd level technical support representatives.
Authored, constructed, and maintained a website containing technical documentation, FAQs, diagrams, and databases for use by technical support representatives to assist in troubleshooting and issue resolution.
Designed, created, and maintained a single CD Windows 2000 imaging process that supported 20 models. Image process was utilized by non-technical staff to install operating systems and applications on remote systems with the guidance of technical support representatives via phone.
Provided technical leadership for three PC refresh cycles over three years, replacing more than 3,000 desktop computers throughout North America. Conducted training and Q/A sessions at regular intervals with team of 30 technical support representatives to communicate new technologies/methods being utilized and to receive feedback on current troubleshooting processes/techniques.

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