SUMMARY:

Highly motivated Project Manager, skilled in directing the development and implementation of complex technology projects and performance goals, with experience in diverse industries and markets. Background in systems and process engineering, with the experience to lead delivery and support of enterprise application, network, and telecommunications infrastructures. Excel at building high - performance project organizations through effective resource management and development, and guidance of cross-functional teams. Excellent communication skills with the capability of conveying technical concepts and processes to wide audiences.

AREAS OF EXPERIENCE INCLUDE:

Project Management, Process Development and Solutions Delivery, and Operations Management.

PROFESSIONAL EXPERIENCE:

Confidential, Oklahoma City, Oklahoma

IT Project Manager/Release Manager

Responsibilities:

• My role was as a Project Manager for Confidential and a Release Manager for the bank side activities.
• My responsibility was to support the Confidential with any Confidential related work that needed to be performed in that area.
• I managed the scope, budget, and change requirements in a very complex environment.
• That included vendor management for onsite work, weekly meetings, reporting and forecasting.
• Project planning and management was accomplished using several platorms including Jira and Oracle projects, along with extensive request management using Remedy.

Confidential, Eldorado Hills, California

Sr. Implementation Project Manager

Responsibilities:

• My duties include the creation of program plans coordinating client-owned project tracks and BSC-owned project tracks in support of complex group implementations.
• Additionally, I provided leadership of departmental or cross-functional teams focused on delivery of new or existing internal/external programs and products while interfacing with internal and external customers on technical matters and project status.
• The bulk of my workload is directed towards assistance with establishing EDI connectivity between providers, customers, and health plan management organizations, including HSA/FSA.

Confidential, Eldorado Hills, California

Sr. IT Project Manager

Responsibilities:

• I was responsible for resource acquisition, all analysis and design activities, and the infrastructure requirements necessary to support the applications in the new environment. Since this project effectively moved support from Confidential ’s resources to those inside Confidential, documentation and support transition processes were crucial.
• Working across multiple areas was necessary and key to the success of the project.
• Strict change management, documentation archival and maintaining the updates to CMDB was necessary to ensure that support teams had what they needed to manage the new environments.
• A key to our success was the collaborative nature of the overall team.
• Many of us had application overlaps that required flexibility in timing and execution, and that required fluid communication and sharing of responsibilities.
• This program was successful in that effort.

Confidential, Norman, Oklahoma

Sr. IT Project Manager

Responsibilities:

• Deployment of the application required extensive workshops during the Proposal Phase with the various business units in Building Efficiency in order to determine their requirements and to understand the various data sources that would need to be integrated.
• With each business unit having a different ERP platform, optimal harmonization of the data was critical to arrive at a common output.
• EI and PI interfaces were established with SAP, Lawson, NXtrend, and SP Central ERP systems to provide data to the application.
• The project was also responsible for the deployment of a three-tiered infrastructure to support the application.
• Components of the deployment included Windows Servers in clusters with WebLogic and Oracle databases.
• Additionally, I was given two in-flight projects to complete for enhancements to the Confidential online parts look-up systems that are used by customers to find replacement parts, get price quotes, and place orders.

Confidential, Sacramento, California

Sr. IT Project Manager

Responsibilities:

• As a Sr. IT Project Manager I oversaw projects within their Professional Services delivery team managing as many as 15 customer engagements in various phases for both the Professional Services and Managed Services groups.
• Responsibilities include project management from kick-off to closure, project plan development and administration, resourcing, project financials and recordkeeping, asset management during deployment, logistics, and project reporting.
• Used SLX for PMO reporting, resource timekeeping, and financials. Project technologies include VMWare, EMC, Citrix, and Microsoft with the majority of my engagements focused on Confidential Networking and VoIP deployments. Projects ranged from simple Call Manager upgrades to complete enterprise refresh projects.
• Additional responsibilities included involvement in pre-sales discussions, as necessary, to assist in project design and to facilitate technical team discussions to help clarify goals and constraints.

Confidential, Davis, California

Sr. IT Project Manager - Project Team Lead

Responsibilities:

• In practical terms, I managed projects that deploy advanced telecom, SCADA, and network technology in substation environments.
• I joined the program early on and become involved in process development and initial vendor selection and management.
• I was also able to work with program leadership to integrate IT Confidential reporting schema with that of the overall program to provide a real-time view of status in relation to other work occurring at a given project site.
• I also developed and was admin for the IT Confidential Project Central SharePoint site.
• Five months into the assignment my Project Team Lead had an opportunity to move to a new position and I was given the role of a permanent position.
• I maintained a number of projects and assumed additional reporting/forecasting, communications, and management responsibilities.
• Due in part to my previous data center experience, I was asked to transition to Lifecycle Services to support a project to replace aging IBM mainframes with new IBM z114 units. My responsibilities were the management of the physical deployment in the respective data centers and work with the Mainframe Team to fully define the migration methodologies and project tasks necessary to accomplish them.
• We were successful in both devising a comprehensive plan that was accepted by our application stakeholders and standing up the units in preparation for the work to be performed by the network and storage teams.

Confidential, Sacramento, California

Infrastructure Project Manager

Responsibilities:

• I have responsibility for the control and execution of mid to large size networks, telecommunications, and application infrastructure projects.
• For those projects, I create and maintain project plans in Microsoft Project and Project Server for enterprise reporting and resource tracking.
• Clarity is used for project budgeting, forecasting, and resource billing activities.
• I also participate in project definition, technical review, and resource sizing sessions for new project requests.
• My infrastructure background has allowed me to be a contributor to process analysis of existing environments to identify migratory implications, assumptions, and risks for more complex project requests.
• The environment is very fast-paced and I typically have 10 to 14 open projects in various phases.
• My team’s recent successes include the deployment of a new Confidential Nexus infrastructure and migration of the Informatica BI/DW environment, consolidation and IP conversion of the Stratus Continuum servers supporting merchant services, and the implementation of a new enterprise CMS environment, all of which are part of Confidential ’s Top 100 Projects.

Confidential, Sacramento, California

Project Manager

Responsibilities:

• My primary assignment was working with senior-level staff to resolve various issues with submitted projects.
• Information gaps were recorded during group resource planning sessions and resolved in short cycles for subsequent sessions.
• Secondary assignments were focused around the transition to Microsoft Project Server, catching up entry of the outstanding Discovery Phase information, and assisting with the creation of Enterprise Project Templates for the group.
• My role in these activities was at the resource manager level and involved user and group administration, project creation, and the correction of existing information to meet new standards.
• A number of opportunities to smooth the process flow were identified and documented for future review and implementation.
• The effort ended successfully with the submission of the portfolio to governance and completion of the year-end tasks.

Confidential, Oklahoma City, Oklahoma

IT Infrastructure Project Manager

Responsibilities:

• Key features of the project included an increase in raised floor data room space, an extensive electrical and UPS upgrade, and the deployment of an extensive environmentally contained racking solution. The project scope also included expansion and redundancy upgrades to the existing Confidential network infrastructure.
• While that project was underway, it was also determined the organization would be best served by centralizing its US Data Center Operations.
• As a result, my responsibilities increased to assist in the development of this opportunity and to design the project processes and timelines necessary to successfully consolidate the environment.
• My initial requirements were focused on the development of the communications model and presentations given during the Opportunity Definition Phase to Senior Management and Executive Committee.
• Post-approval for the Design Phase, my tasks included a key role facilitating the development of the Data Center Roadmap and the communication of the strategy through a series of presentations to all IT organizations and several key business groups.
• Through these activities and a series of meetings with both application and infrastructure architects, a Process Design was completed and initial costs quantified.
• This data, along with the facility design and costs.
• Final tasks included the formal closure of the original project and transition of Design Documentation for the new project to internal staff.
• Tools utilized for these projects included Clarity, Microsoft Project Professional and Server, and SharePoint for document collaboration and archival.

Confidential, Tulsa, Oklahoma

IT Infrastructure Project Manager

Responsibilities:

• I managed a wide range of Advanced Technology Projects that included Infrastructure, Application Development, and Process Development areas.
• My primary responsibilities include ownership of all Project Lifecycle Processes, which include working with business units to analyze requirements and develop project opportunities, scopes, and budgets.
• Once defined, I developed Project Plans and Processes, Quality and Communications Plans, Execution Strategies, and Transition Requirements to support the steady-state environment.
• I also worked as a departmental liaison with production application groups to anticipate and manage major cross-application service requirements and multi-site implementations.
• I also had a key role in managing departmental project program data and creation of the executive summary reports given monthly.
• The primary areas of responsibility for my phase of the integration included the merger of the Active Directory infrastructures and Exchange environments, the subsequent application migrations and consolidations, and developing client transition requirements for 14 domestic and international locations. Other key projects include:
• The expansion and consolidation of the primary data center located in Tulsa Oklahoma.
• The successful completion of this task resulted in the achievement of a Class A/Tier 2+ rating of the facility, and also a significant reduction in operating costs.
• Managed the infrastructure and access requirements for the deployment of the Interwoven CMS suite of applications for Confidential.

Confidential, Somerset, New Jersey

Project Manager

Responsibilities:

• Accountability for overall project scope, schedule, cost, and benefits.
• Project Planning, Resource Management, and Project Administration
• Define project resource needs and roles, and assemble and lead the project team.
• Manage external vendor resources when needed on the project team.
• Application assessments for transitional requirements and enhancements.
• Ensure the development of a comprehensive project plan that identifies all key dependencies.
• Lead preparation for investment reviews to request project funding as required.
• Proactively identify and manage risk, issues, and change requests.
• Effective transition of project deliverables to Steady State owners and archival of all project artifacts.
• Continually improve project planning and execution skills via lessons learned and best practices reviews.

Confidential, Oklahoma City, Oklahoma

Project Manager

Responsibilities:

• Direction and development of governance processes for corporate projects.
• Assistance in planning, coordination of analysis, design, and implementation of projects.
• Significant interaction with both internal and external customers during all phases of the project life cycle.
• Technical coordination of project plans and activities with departmental teams and management.
• Project scoping and IT budget preparation
• Development and documentation of processes for communication, deployment, testing, and day after support.

Confidential, Walnut Creek, California

Senior Project Manager

Responsibilities:

• Facility Site Assessments and related reports.
• Project scoping and IT budget preparation.
• Design, Engineering, and Planning Processes and Documentation with attention to all applicable regulatory requirements.
• Preparation of documentation and reports for Project Phase Reviews, Governance Committees, and other project principals.
• Preparation, distribution, and management of RFQ and AFE documents and processes.
• Acquisition and management of internal, contract, and vendor resources, with an emphasis on coordination for efficient utilization.
• Development and documentation of processes for communication, deployment, testing, and day after support.
• Responsibility for adherence to all Risk and Change Management policies and procedures applicable to the project.
• Preparation of project turnover documentation that would include all asset management, systems designs, and maintenance information.
• Project closure documentation and archival to assist the facilitation of post mortem reviews and budget reconciliation.

Director - Operations

Responsibilities:

• Managed the expansion and remodel of the data center and staff facilities at the company’s original location while maintaining full operations.
• Successfully completed a major project involving the relocation of the company’s core office and operational and switching facilities, including design and construction of a world-class Internet Data Center, migration of all core services, including significant LEC circuit and interconnection components, and subsequent shutdown of original location, while experiencing no unscheduled downtime.
• Implementation of company-wide customer service processes, including initiating weekly conferences with key customers to address any service requests or quality issues, validation and improvements of all NOC monitoring tools, procedures and policies, and the implementation of an aggressive cross-training program to increase effectiveness of first call resolution.
• Completion of multiple data projects, including the assimilation and migration of all operations and call detail record data to an Oracle and Network Appliance based data warehouse.
• Additional tasks also included a redesign of the Syslog and Radius environments to support real-time call performance graphing, which further enhanced the ability to identify and resolve network performance issues within moments of occurrence.