SUMMARY

• Results - oriented professional wif 10 years' experience managing programs and projects from strategic inception to successful delivery.
• Reputation for proactive, performance-driven management across multiple functional areas.
• Resourceful and excel in identifying and mitigating project risks to ensure a hitch-free project execution.
• Enthusiastic team leader and strategic problem-solver; self-directed, optimistic, and influential. Unswerving focus on quality, timeliness, and cost control.

TECHNICAL SKILLS

Operating Systems: Windows

Frameworks: Agile, SDLC/Waterfall, ITIL

Management Tools: PPMC, JIRA, MS Office Suite, MS Visio, Clarity, MS-Excel, MS Project, Smartsheet

RDBMS: SQL, DB2 & MS Access, Oracle, Essbase, Tableau

Languages: SQL, XML, Java

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Exercises independent judgment and discretion in matters of significance wif broad scope and high complexity projects and programs.
• Assessed performance and implementing changes as necessary to ensure teh projects remains wifin specified cost, schedule, scope and quality objectives.
• Independently planned all associated work to meet project goals.
• Monitored and communicated critical project milestones and identified ways to resolve schedule issues.
• Developed and maintained a productive working relationship wif project sponsors, vendors and key clients.
• Accurately and consistently forecasted project resource, material and contract costs wifin a standard Confidential & Confidential tool(s).
• Prepared all project documentation for closure, storage, and possible auditing activities, ensuring technical accuracy.

Project Manager

Confidential

Responsibilities:

• Established and implemented project management processes and methodologies to ensure projects are delivered on time, wifin budget, adhere to high quality standards and meet stakeholder expectations.
• Ensured ITIL and defined processes being followed, and compliance wif company's standard policies and procedures.
• Regular reporting and status review wif program management team, defined and published weekly dashboard and periodic reviews and phase closure report out wif executive leadership (CTO/CIO office) to provide up to date progress on projects.
• Monthly and weekly coordination wif different teams, stakeholders for inputs to improvise teh process/ operations and recommend/ implement improvements accordingly.
• Led and coordinated RCA (Root cause Analysis) calls wif incident management team.
• Documented and reviewed teh key learning out of incidents and processes and to publish those.

Confidential

Business Analyst

Responsibilities:

• Evaluated software development processes and make recommendations for updates
• Performed GAP analysis
• Interacted wif teh users to understand teh new business requirements and enhancement requests.
• Translate teh business requirements into product-specific designs and configuration detailed requirement specifications and use case.
• Communicate client's business requirements by curating intelligible data and process models
• Prepare reports including project plans, schedules, and procedures
• Working wif Dev teams and end users for a smooth and committed workflow
• Use of key tools & techniques in digital marketing to improve marketing TEMPeffectiveness
• Content generation for all social media platforms, regular blogs & website, SEO, PPC, Lead generation, Email Marketing, Analytics & conversion optimization
• Translate and communicate technical requirements into well designed solutions dat meet teh business and technical goals defined by business stakeholders
• Delivered new and complex high-quality solutions to clients in response to varying business requirements.
• Reviewed project estimates and assessed impact of project risks. Managed project deliverable on time, under budget and quality pro-active risk and escalation management.
• Led project planning, providing leadership and support to ensure dat project objectives are met.
• Utilized in-depth knowledge of functional and technical experience to deliver project solutions to customer.
• Facilitated TEMPeffective communication between teh delivery team and teh customer.
• Analyzed high-level business problem into use cases, business, requirements and system requirements.
• Communicated steering committee decisions TEMPeffectively to project managers and multiple stakeholders.

Business Analyst

Confidential

Responsibilities:

• Requirements Gathering was an ongoing activity, define teh goal, Scope, deliverables, timelines, deadlines, significance and launches of various features which was achieved through constant interaction wif various Business Owners, Product Owners, and Stake Holders.
• Conducted JAD (Joint Application Development) sessions and walkthroughs by involving Stakeholders, Product Owners, and Development Team. Participated in requirements gathering sessions and took part in sprint reviews, planning and demo sessions.
• Conducted HIPAA report analysis to bring out teh identified structure reports and documented it.
• Responsible for attaining HIPAA EDI validation from Medicare, Medicaid and other payers of government carriers.
• Involved in GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Researched teh existing client processes and guided teh team in aligning wif teh HIPAA rules and regulations for teh claims systems for all teh transaction sets.
• Created and revised Business Requirement document BRD and Functional requirement Document FRD using teh Scope and Interview wif stakeholders.
• Upgraded HMO Medicare EDI and reporting.
• Develop future solution strategies by working wif Business and IT teams. Create and present functional and technical design Including data analysis to business team, gather and feedback to influence solution design and approach business knowledge to drive business process improvements and process mapping workshop

Business Analyst

Confidential

Responsibilities:

• Interacted wif teh users to understand teh new business requirements and enhancement requests.
• Translate teh business requirements into product-specific designs and configuration detailed requirement specifications and use case.
• Determined client expectation and design customized solutions
• Primary liaison between teh business Units, Information Technology, and 3rd party vendors
• Develop documents of business requirement for development
• Involved in all aspects of Agile development through Scrum processes used JIRA for backlog management
• Utilized analytical tools to support issue resolutions, decision making and execution oversight
• Analyzed client performance data to identify client opportunities and threats
• Ensured dat teh application met user and management expectations.
• Suggested measures and recommendations to improve teh application performance.
• Designed and created Excel sheets to provide market analysis charts.