Summary

• Strategy, Process, Program and Project Management
• Seasoned executive and Director of PMO with record of improving business metrics by 30-80 . Over 20 years of experience in business and IT strategy and project, program and portfolio management. Specialized in: creation and management of Project Management Office project, program and portfolio management business process improvement.
• Expertise
• Creation, development and management of Project Management Office PMO
• Program Management PgM , Project Management PM and Portfolio Management including business and IT mix
• Leadership and Change Management
• Business Process Improvement BPI and Re-engineering BPR
• Six Sigma process improvement DMAIC
• Capability Maturity Model process improvement CMMI
• Earned Value Management EVM
• Management of culturally-diverse and geographically-dispersed teams cross-functional and multi-vendor, in/outsource, on/offshore
• Management of full Software Development Life Cycle SDLC
• Agile/Scrum software development
• Project Management training/coaching/mentoring

Most Recent Work Experience

Confidential

• Designed and implemented PMO methodology and processes mission and strategy, tollgate-based project lifecycle, portfolio governance, prioritization and risk assessment, EVM-based performance measurement, portfolio and project status reporting, best-practice policies, lessons learned and knowledge base management, project management template library . Introduced PPM project and portfolio management suite in the cloud. Gathered, analyzed and processed data and reported strategic KPIs. Co-chaired PMO Executive Committee. Prepared and presented portfolio reports and other project documents to the CIO and executive management. Championed change towards project and portfolio management culture of excellence. Trained, coached and mentored in portfolio, program and project management methodologies PMI PMBOK, EVM, Agile/Scrum, CMMI . Managed execution of IT Investment Plan: 40 projects targeted at maintaining IT service delivery capability e.g.: infrastructure, platform and application updates / upgrades / replacements physical and information security compliance and enhancements . Oversaw execution of CIO-defined IT Transformation Plan: 18 programs targeted at building strong process and technology foundation and transitioning to industry state-of-the-art practices e.g.: consolidated data center, business intelligence, unified service center, mobility, unified web presence, enhanced information security, technology-enhanced learning and research . Directly managed major IT investment projects, including COTS and SaaS. Liaised and co-managed projects IT and non-IT with other departments, schools and centers within Georgetown University. Managed vendor evaluation, selection, contracts and relationships.
• Raised project management organizational capability/maturity level from zero to two managed .
• Supervised 75M IT Investment Plan.
• Oversaw 25M IT Transformation Plan, resulting in 22M investment and operations savings over 5 years, re-invested in modernization and innovation projects.
• Supervised and mentored 30 project/program managers matrix organization .
• Most Recent Work Experience cont'd Confidential
• Identified and managed process improvement projects. Defined and implemented strategic portfolio management framework Six Sigma and Agile Scrum and PPM suite SharePoint . Analyzed, structured, optimized and standardized custom solution delivery process and project lifecycle. Created knowledge and best-practice acquisition and sharing framework. Designed and introduced project control process. Championed creation of Business Continuity Plan. Established Project Management Office PMO . Directly managed custom implementations of loan servicing SaaS for top financial industry clients. Trained and mentored project managers.
• Defined and implemented governance for 20M project portfolio BPI and IT .
• Boosted client billing accuracy from 50 to 85 through process redesign.
• Identified and realized 85 operational cost cuts and secured business continuity through data center consolidation.
• Managed PMO of 9 project managers.

Confidential

• Managed business and technology projects. Identified multiple improvement opportunities and provided solutions for maximizing effectiveness and efficiency by optimizing both business processes and information systems. Performed SWOT and what-if analyses. Coordinated with stakeholders, partners, vendors and cross-functional teams to secure high quality deliverables. Managed projects with outsourced and offshored resources. Championed Agile Scrum software development practice. Successfully delivered complex projects in record time and on budget, applying traditional and new SDLC and Agile methodologies.
• Enabled five-fold business growth.
• Managed 20M project portfolio BPI/BPR and IT .
• Streamlined and managed maintenance and support for internal and external clients 1M/yr .
• Shortened project lifecycle by 50-75 .
• Increased revenue by 25 through quantitative SLA scenario analysis.
• Defined three KPIs / business performance indicators to replace outdated metrics.