SUMMARY

• Certified Scrum Master and Certified Scaled Agilist Scrum Master with more than 8 years of industry experience of working in the Finance, Healthcare and Banking domain.
• Served as a Technical Scrum Master and Business Systems Analyst and have proved to be an excellent liaison between the business and the scrum team with an extensive functional and technical industry experience.
• Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed servant - leader.
• Experience in managing and implementing business process and requirement management in large financial system projects including assets management and payments processing, Banking sectors, and healthcare projects.
• Thorough understanding of software development methodologies such as Waterfall, RUP Iterative System Development Life Cycle process, Agile iterative development, and Hybrid Model.
• Professional expertise in working with multiple teams on different levels of Scaled Agile Framework.
• Facilitated scrum ceremonies such as Product Backlog Grooming, Daily Stand-up, Sprint planning, Sprint review and Retrospective
• Worked closely with the Product Owner in roadmap planning and writing the user stories meeting the INVEST Criteria.
• Strong experience in maintaining agile artifacts like product backlog, sprint backlog, burn down and burn up charts.
• Experienced with tools including JIRA and Rally to capture the User Stories and User Requirements.
• Experienced in transitioning multiple teams from Waterfall to Agile.
• Experience in conducting GAP analysis, Impact analysis, Feasibility study, Cost-benefit analysis, Risk analysis, Root cause analysis, SWOT analysis, SIPOC and ROI analysis.
• Skilled at gathering requirement using different elicitation techniques such as Interview, Requirements Workshop, Interface analysis, Prototyping, Job shadowing, Document Analysis, Reverse Engineering and Benchmarking.
• Skilled in identifying the data requirements, Preparing Data Flow Diagrams, Designing Schemas, Fact tables, Performing Data Analysis and Creating Data Mapping Document.
• Proficient in using MS Visio for generating Class Diagrams, Entity Relationship (ER), Sequence Diagrams, Activity Flow Diagrams and Collaboration Diagrams.
• Extensive implementation knowledge of Databases, Data table structures, Data warehousing, Schemas, Data Marts, OLAP operations like rollup, drill down, slicing/dicing using BI tools.
• Experience in creating SQL queries for data analysis including triggers procedures and expertise in generating DDL, DML, DRL queries in SQL.
• Experienced in Business Intelligence reporting using SQL Server services like SSRS, SSIS, SSAS.
• Involvement in Data Migration, Data Mining, Dimensional Modeling, Database Debugging, ETL process and Business Intelligence Reporting using Tableau Desktop 8.2, IBM Cognos, and Informatica Power Center.
• Possess Strong MS Excel skills including making pivot tables, and preparing charts, conditional formatting, writing Data validation rules working with different function types and VBA Macro.
• Solid understanding of SOAP & REST protocol and other internet protocol suite like HTTP, TCP, FTP.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and the QA team in executing Test Plans, Test Case scenarios, Test Logs and, Test Objectives.
• Comprehensive understanding of XML, JSON, WSDL, JavaScript, AJAX, SOA, API, SOAP and RESTful Web Services concepts when collaborating with developers and Core Technology Services (CTS).
• Familiarity with White-Box and Black-Box testing techniques such as Load Testing, Regression Testing, Unit and Functional Testing, Integration, System Testing and Performance Testing.
• Knowledge and experience in conducting User Acceptance Test (UAT) and creating stub data.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Hybrid

Framework: SAFe, Kanban, Scrum

BI Tools: Tableau, Power BI, MS Visual Studio

Modelling Tools: MS Visio, Lucid Charts, Balsamiq

Databases: MS SQL Server 2012/2016, Oracle 12c, SSISDev.

Environment: s / Protocols: SOA, CI-CD, Dev Ops, TDD, ATDD, BDD

Documentation Tools: MS Office Suite, SharePoint, Confluence, MS Access, MS Excel

Web Technologies: XML, JSON, HTML, SOAP, RESTful

Programming Tools: Python (Jupyter Notebook), R-Programming (R-Studio)

Project management tools: Rally, Version One, JIRA, MS SharePoint, Confluence, Azure DevOps

Testing tools: HP ALM, Soap UI, Postman, Jenkins, Selenium, Swagger

PROFESSIONAL EXPERIENCE

Confidential

Technical Scrum Master

Responsibilities:

• Involved in Agile centre of Excellence Initiative that focused on mentoring new scrum masters, setting up an agile playbook, conducting training sessions for teams and management and improving workflows in JIRA for better visibility.
• Oversaw the successful implementation of Scrum as a managerial framework in conjunction with other agile methodologies to increase efficiency and quality in software development.
• Coordinated with cross functional scrum teams to develop business requirements through user stories by ensuring INVEST criteria.
• Facilitated Daily scrum meetings, Sprint planning, Sprint review and Sprint retrospective, and aided in maintaining artifacts such as Product Backlog, Spring Backlog and managed to resolve dependencies and impediments in every scrum ceremony.
• Closely worked with product owner and business team in prioritizing and grooming of product backlog to meet the ready criteria and helped in prioritizing and estimating the user stories using MoSCoW and Planning Poker techniques.
• Used JIRA to initiate, plan and control sprints by handling tasks, tracking progress using burndown and velocity charts and coordinated with global teams (offshore) for task allocation, monitoring, team mentoring, and issue resolution.
• Worked with Release Train Engineer (RTE) and responsible for ensuring the agile release train and tracking the agile team’s velocity well together and follow the process for pushing MVP to CICD pipeline.
• Actively participated in Product Management Council (PMC) meetings to understand the functionalities of the project.
• Worked closely with the Solution Architect, System Architect and the tech leads during Architecture Review Call for technical solutioning of the features.
• Sincerely participated in the Scrum of Scrum meetings to discuss the cross team upstream and downstream dependencies.
• Attended Pre-PI and PI planning workshops and facilitated system demo, inspect and adapt workshops for upcoming PI and Release Management meetings.
• Worked on elaboration of Acceptance Criteria for Product Backlog items assisting the Product Owner.
• Ensured the functionalities and system compliance with regular communication with the legal and compliance team and dealt with various compliances including FHA, FHFA, FCRA, OFAC, Freddie Mac, and HMDA.
• Performeddata mappingby matching the loan officer details with the client application received through URLA (1003 form) for mortgage loans.
• Worked on Mortgage Loans data management for creation, editing and provider records update to work with systems.
• Created data mapping document to map external finance API’s with loan database.
• Createdworkflow diagramsto better demonstrate the processes adopted in the EDI group.
• Designed UI Prototypes to discuss with the stakeholders.
• Performed initial testing of REST API’s using Postman to verify to API response message and codes.
• Document the mappings used in ETL processes.
• Experience with data transformation, from OLTP to OLAP using the transformation rules, and SQL querying.
• Created and documented test cases for tracking requirement for Requirements Traceability Matrix (RTM).
• Coordinated with system architects to create test plan & Test strategy for system testing.
• Worked with the development team in writing unit test scripts using MS Test.
• Conducted User Acceptance Testing (UAT).
• Maintained release version documents for the LOS system in JIRA.

Environment: SAFe- (HTML/CSS, JavaScript, Java, Oracle), MS Visual Studio, MS Project, MS Visio, Office Suite, JIRA, SharePoint, PowerBI, Web Services, API, Microservices, AJAX, Postman, RESTful Services.

Confidential, Minneapolis

Scrum master/Agile coach

Responsibilities:

• Responsible for instituting agile processes for the Investment Portfolio and creating strategic and tactical checkpoints to monitor and control the process across multiple projects.
• Trained, Coached, and mentored teams in Agile Scrum Methodologies, and continued to mature the existing agile teams.
• Introduced and led implementations of Agile values, principles, and practices into an organization.
• Responsible for facilitating the daily stand-ups and scrum ceremonies like Grooming, Planning, Review (demo) and Retrospective meetings for multiple teams.
• Ensured a consistent implementation of Agile processes which included strategic activities like Enterprise Agile Planning, Sprint 0, requirement hierarchy, workflow/process improvement as well as tactical activities like dashboards to manage releases and status meetings.
• Established the rules of engagement for agile practices for all the stakeholders and coached both Engineering and Business resources about agile practices.
• Provided orientation for newly on-boarded business resources on writing user stories and acceptance criteria, the requirement hierarchy (Capabilities-Features-Stories-Tasks) and backlog maintenance (prioritizing and grooming).
• Helped product owners in creating user stories and in prioritizing using techniques like MoSCoW.
• Proactively identified gaps by performing GAP Analysis and consulted Subject Matter Experts (SME) to better elicit business requirements.
• Occasionally stepped in to fill the responsibilities of a Product Owner (proxy PO) like writing user stories, conducting UAT and raising bugs during transition of business resources.
• Developed enterprise-wide metrics like burn down charts (epic, release, and sprint), velocity, sprint reports, cumulative flow diagram, control charts (to measure throughput/cycle time), and response time for P1/P2 bugs.
• Bridged agile-waterfall gap in projects that were transitioning by creating mutually acceptable tracking and monitoring tools like Milestones, Work Breakdown Structure (WBS), Resource Breakdown Structure, Earned Value Management (EVM), Critical Path Analysis (CPA), Gantt Charts, and PERT Charts.
• Worked with the environment team to identify and resolve the environment issues that the Devs/QAs raised.
• Worked closely with the Business DevOps Domain including the regression team, performance testing team, site reliability engineering team and change management team to ensure timely releases and to create cadence.
• Identified dependencies and documented the existing workflows, IT systems, user profiles, groups and permissions, reporting needs and all processes end-to-end.
• Responsible for coordinating with several vendors located within and outside US, who provide third party services on our website.
• Develop Logical and Physical data models that capture current state/future state data elements and data flows.
• Validated request and response using SOAPUI Pro for web services and APIs consumption for inquiry, create and update operations between various applications, ensuring secure and real-time data exchange in appropriate formats like SOAP, XML, REST, API, JSON, and so on, across the Service Oriented Architecture (SOA) framework.
• Assisted with User Acceptance Testing (UAT) in each sprint, to ensure that the product increment is devoid of technical debt, satisfying criteria of Minimum Viable Product (MVP) and Definition of Done, as per business need.
• Assisted QA team with Manual Testing, assisting with creating artifacts like test plans, test summary reports, test scenarios, test steps, test results, defect tracking, bug and defect mitigation strategies, Requirements Traceability Matrix (RTM), ensuring Acceptance Test-Driven Development (ATDD) practices are implemented.
• Worked diligently on Change Request Management and performed Impact Analysis as well as Capacity and Velocity planning.
• Explored UDDI for WSDL, WADL for existing SOAP and REST web services, REST APIs to understand request and response.
• Client-Side, Server-Side and Database Validations have been written for various functionalities.
• Implemented the methodology of 'Pair Programming' for improving team velocity by reducing the possibilities of bugs.
• Worked on Enablers and Spike stories and assigned story points by convincing the team so that sprint goal is completed within schedule.

Environment: Agile framework, UML, BPMN, VISIO, Oracle, SQL Server, Excel, SoapUI, SOAP, REST, XML, SOAP, WSDL, WADL, FHIR, MS-Office, SailPoint, XML spy, ServiceNow, SharePoint, TFS, RPA, IAM, DocuSign, Splunk

Confidential, Charlotte, NC

Technical Scrum Master

Responsibilities:

• Facilitated Scrum ceremonies including Daily scrum meetings, Sprint planning, Product Backlog Grooming Sprint review, Sprint retrospective and Milestone Retrospective.
• Planned sprint release to make sure team has a crystal-clear understanding of sprint goals.
• Worked in tandem with Product Owner in finding ways to effectively maintainprioritize the Product backlog and release plan.
• Interact with other Scrum Masters to discuss inter-dependencies & coordinate tasks accordingly.
• Helped team in self-management by creating artifacts like team task board, sprint Burndown chart, impediments list etc.
• Facilitated Mid Sprint checkup to re review the acceptance criteria of committed Product backlog items.
• Encouraged team to adopt pair programming, peer review and best development practices.
• Tracked milestones and Published team's progressand successes to make sure they are highly visible to product owner / stakeholders.
• Worked with the Product Owner, Project Management and Delivery Team on the Product Roadmap (User Story Mapping) and Release Planning.
• Wrote UAT Test cases, Performed UAT testing and facilitated client UAT walkthrough for client UAT testing.
• Worked with Product-owner on Product Backlog, Spring Backlog, Sprint, and Release Burn down.
• Assisted Product Owner in prioritization of user stories.
• Conducted demos and presentations to stakeholders on onboarding processand effectively manage Q&A.
• Acted as a single point of contact for any issues during onboarding phases.
• Ensured relevant documentation and sign-off requirements are fulfilled.
• Experienced in creating the user manuals and trained the business users.

Environment: Agile- Scrum Framework- (HTML/CSS, Java, MS SQL Server 13.0), MS Project, MS Visio, MS Office Suite, Jira, Tableau, Web Services, API, Microservices, AJAX, RESTful Services, SharePoint, TDD

Confidential

Business System Analyst

Responsibilities:

• Worked closely with Business to define and document business requirements using elicitation techniques such as Focus groups and One on one interviews.
• Assisted in estimation and prioritization of the user stories using MOSCOW.
• Worked with the dev team in creating and estimating user stories in the Sprint Backlog using Planning Poker technique.
• Conducted collaborative meetings with the cross functional team to resolve requirement related impediments affecting the scrum team velocity.
• Conducted test plan review, defect review meetings including review of test scenarios, and test cases.
• Wrote UAT Test cases, Test case scenarios and facilitated client UAT walkthrough for UAT testing.
• Used JIRA to keep track of the User Stories, tracked the progress of the sprint by tracking the Velocity and Capacity of the team using Sprint burndown chart.

Environment: MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project 2010, Visio, UML, SharePoint 2010, SQL, Informatica, HP ALM, SQL server services.

Confidential

Business System Analyst

Responsibilities:

• Performed GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Derived functional and non-functional requirements to create a Functional Requirements Document.
• Prepared Business Requirement Documents (BRD), Mapping Document based on the gathered requirements.
• Created Requirement Traceability Matrix (RTM) to make sure all the requirements are covered with test cases
• Facilitated triage calls between Development team and QA team for resolving issues.

Environment: Waterfall Methodology - (HTML/CSS, Java, Oracle), MS Project, MS Visio, MS Office Suite, Rally, SharePoint, Tableau, Web Services, API, Microservices, AJAX, SOAP API, RESTful Services.