SUMMARY

• Results - oriented professional with 10 years' experience managing programs and projects from strategic inception to successful delivery.
• Reputation for proactive, performance-driven management across multiple functional areas.
• Resourceful and excel in identifying and mitigating project risks to ensure a hitch-free project execution.
• Enthusiastic team leader and strategic problem-solver; self-directed, optimistic, and influential.
• Unswerving focus on quality, timeliness, and cost control.
• Diligent project/program manager: offering a proven record of success leading all phases of diverse technology projects.
• Business strategist: plan and manage multimillion dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.
• Excellent communicator: leverage technical, business, and financial acumen to communicate effectively with client executives and project teams.
• Expert in agile and waterfall project management methodologies: Known for ability to produce high quality deliverables that meet or exceed timelines and budgetary targets.

TECHNICAL SKILLS

Operating Systems: Windows

Frameworks: Agile, SDLC/Waterfall, ITIL

Management Tools: PPMC, JIRA, MS Office Suite, MS Visio, Clarity, MS-Excel, MS Project, Smartsheet

RDBMS: SQL, DB2 & MS Access, Oracle, Essbase, Tableau

Languages: SQL, XML, Java

PROFESSIONAL EXPERIENCE

Project Management

Confidential

Responsibilities:

• Exercises independent judgment and discretion in matters of significance with broad scope and high complexity projects and programs.
• Assessed performance and implementing changes as necessary to ensure the projects remains within specified cost, schedule, scope and quality objectives.
• Independently planned all associated work to meet project goals.
• Monitored and communicated critical project milestones and identified ways to resolve schedule issues.
• Developed and maintained a productive working relationship with project sponsors, vendors and key clients.
• Accurately and consistently forecasted project resource, material and contract costs within a standard Confidential &E tool(s).
• Prepared all project documentation for closure, storage, and possible auditing activities, ensuring technical accuracy.

Project Manager

Confidential

Responsibilities:

• Established and implemented project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholder expectations.
• Ensured ITIL and defined processes being followed, and compliance with company's standard policies and procedures.
• Regular reporting and status review with program management team, defined and published weekly dashboard and periodic reviews and phase closure report out with executive leadership (CTO/CIO office) to provide up to date progress on projects.
• Monthly and weekly coordination with different teams, stakeholders for inputs to improvise the process/ operations and recommend/ implement improvements accordingly.
• Led and coordinated RCA (Root cause Analysis) calls with incident management team.
• Documented and reviewed the key learning out of incidents and processes and to publish those.

Business Analyst

Confidential

Responsibilities:

• Evaluated software development processes and make recommendations for updates
• Performed GAP analysis
• Interacted with the users to understand the new business requirements and enhancement requests. Translate the business requirements into product-specific designs and configuration detailed requirement specifications and use case.
• Communicate client's business requirements by curating intelligible data and process models
• Prepare reports including project plans, schedules, and procedures
• Working with Dev teams and end users for a smooth and committed workflow
• Use of key tools & techniques in digital marketing to improve marketing effectiveness
• Content generation for all social media platforms, regular blogs & website, SEO, PPC, Lead generation, Email Marketing, Analytics & conversion optimization
• Translate and communicate technical requirements into well designed solutions that meet the business and technical goals defined by business stakeholders
• Delivered new and complex high-quality solutions to clients in response to varying business requirements.
• Reviewed project estimates and assessed impact of project risks. Managed project deliverable on time, under budget and quality pro-active risk and escalation management.
• Led project planning, providing leadership and support to ensure that project objectives are met.
• Utilized in-depth knowledge of functional and technical experience to deliver project solutions to customer.
• Facilitated effective communication between the delivery team and the customer.
• Analyzed high-level business problem into use cases, business, requirements and system requirements.
• Communicated steering committee decisions effectively to project managers and multiple stakeholders.

Business Analyst

Confidential

Responsibilities:

• Requirements Gathering was an ongoing activity, define the goal, Scope, deliverables, timelines, deadlines, significance and launches of various features which was achieved through constant interaction with various Business Owners, Product Owners, and Stake Holders.
• Conducted JAD (Joint Application Development) sessions and walkthroughs by involving Stakeholders, Product Owners, and Development Team. Participated in requirements gathering sessions and took part in sprint reviews, planning and demo sessions.
• Conducted HIPAA report analysis to bring out the identified structure reports and documented it.
• Responsible for attaining HIPAA EDI validation from Medicare, Medicaid and other payers of government carriers.
• Involved in GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Researched the existing client processes and guided the team in aligning with the HIPAA rules and regulations for the claims systems for all the transaction sets.
• Created and revised Business Requirement document BRD and Functional requirement Document FRD using the Scope and Interview with stakeholders.
• Upgraded HMO Medicare EDI and reporting.
• Develop future solution strategies by working with Business and IT teams. Create and present functional and technical design Including data analysis to business team, gather and feedback to influence solution design and approach business knowledge to drive business process improvements and process mapping workshop

Business Analyst

Confidential

Responsibilities:

• Interacted with the users to understand the new business requirements and enhancement requests. Translate the business requirements into product-specific designs and configuration detailed requirement specifications and use case.
• Determined client expectation and design customized solutions
• Primary liaison between the business Units, Information Technology, and 3rd party vendors
• Develop documents of business requirement for development
• Involved in all aspects of Agile development through Scrum processes used JIRA for backlog management
• Utilized analytical tools to support issue resolutions, decision making and execution oversight
• Analyzed client performance data to identify client opportunities and threats
• Ensured that the application met user and management expectations.
• Suggested measures and recommendations to improve the application performance.
• Designed and created Excel sheets to provide market analysis charts.