PROFESSIONAL EXPERIENCE

Confidential

Sr. IT/Lab Engineer

Large scale Deployment/Migration Project, leading a tech group on a Crucial project upgrading chemical based Perkin Elmer lab equipment devices from Windows XP to Windows 7. Each chemical device connected to its PC is very complex, as are the standalone applications that run the devices on every computer. The Delivery Request is to upgrade each hardware device, software app and operating system to Windows 7 compatibility while communicating consistently with PE and Altria Sr. Cisco VOIP deployment and troubleshooting. Reps as to the project's minute details and progress. Like most projects, this is time sensitive.

Confidential

Sr. Enterprise Service-Desktop Analyst

Interfaced with Agency users regarding unresolved trouble tickets escalated from the lower level Help Desk. In-depth SCCM Remote Tools used to complete most tasks. Deploy and configure desktop software images to workstations and Network Troubleshooting. Provide analysis and technical support across PC platforms for The Department of Commissary Agency, including 260 military sites worldwide, using Remedy ticketing system. IMAC- Installation, Moves, Adds Changes- HP and Dell desktop, laptops, servers and phone systems. Diagnose reported PC hardware, software Managed multiple PeopleSoft DOD applications, Cisco VOIP deployment and troubleshooting, Unix and Linux based apps, MS applications and stand alone apps for the DOD and network problems. Install various common workgroup devices including printers and digital senders. Continue to improve technical expertise through identification of new technical alternatives and general improvements. Responsible for training and coaching members of our team. Also, perform multiple special projects as assigned. The last major project we had was a migration of all Agency PC's from Windows XP to Windows 7- this included all Agency sites and the entire HQ building for the Agency located in Ft. Lee, VA. Much of this involved preparing many DOD applications and tools that were not Windows 7 compliant.

Confidential

Sr. LAN/WAN Integrator

As a project manager, technician and a surveyor/installer I was responsible planning, coordinating, documenting and executing all activities in support of the wireless network infrastructure for this Defense Agency at Headquarters and over 260 sites worldwide. Monitored the installation, operation and maintenance of over 2500 access points through the use of device management hardware/software.

Confidential

Sr. Desktop Support Specialist Field Services Dept

Provide tier 2/3 support for WellPoint's Davis Center Executives including 700 employees , Lead tech upon mgr's absence, meeting SLA Service Level Agreement contract Held a consistent 100 SLA's , manage IMAC BreakFix queues via ServiceCenter Ticketing App in the installation, modification, diagnosis and repair of computers, servers All Dell Shop and/or associated peripheral equipment Printers, Video conferencing Blackberrys Vendor mgt Use multiple Desktop servers for local or remote desktop build and admin. Ticket Tracking via ServiceCentre application. Minimizing system/hardware downtime and to ensure customer satisfaction. Provided training to new techs.

Confidential

Desktop Support Specialist

• Provide tier 2/3 support for Phillip Morris/Altria at their Operations Center building 500 employees IMAC- Installation, Moves, Adds Changes- HP, Dell and IBM desktop, laptops, Dell servers and phone systems... peripheral equipment Printers referencing ITIL Use multiple Desktop servers for local or remote desktop build and admin. Ticket Tracking via ServiceCentre application. Cisco VOIP deployment and troubleshooting. Minimizing system/hardware downtime and to ensure customer satisfaction. Provide customer familiarization, if necessary, use diagnostic procedures and test equipment for problem solving.
• Was a team lead for a project which included programming and setting up 3,000 laptops for a rollout supporting PM employees all over the world.

Confidential

IT Support Specialist

Responsible supporting internal helpdesk functions, first and second-level issues, networking, router configuration, firewall configuration, VPN and new office rollout. Deploying and managing enterprise software, mobile devices, hardware inventory and client systems management. IMAC- Installation, Moves, Adds Changes- HP desktop, laptops, Dell servers and phone systems. Handled software releases, system upgrades, evaluate and install patches and resolve client workstation related problems. Providence is a Microsoft shop running Windows 2003 Active Directory network nationwide. Email is MS Exchange. All servers, workstations and laptops are all Dell.

Confidential

ISP Network Technician

Responsible for troubleshooting T1's, DS3's, VPN, web hosting, dial-up, TCP/IP protocol, sub netting, ATM, POS, LANs, WANs, VLAN, VPN, Frame relay, Radius email hosting Ethernet, DSL connections from customer connections to the Internet-as well as daily maintenance and enhancement of the internal network connections, vendor management, Network Infrastructure and telephony.

Confidential

Network Engineer/Project Manager

Functioned as lead engineer and project manager for the designing and maintaining of data and voice networks for clients.