SUMMARY:

• Hands on technical & functional business experience delivering end to end solutions, working with leadership teams to define business case, articulating vision and developing roadmaps for operationalizing new platforms, products and services.
• Hands on experience as Product manager. Project Manager, Product Owner and collaborating with cross functional business stakeholders, SMEs, Tech Leads, as well as leadership teams in defining Business Case, articulating ROI, Creating RFPs, Authoring SOWs, facilitating vendor selection/management, negotiating project scope and detailed requirements.
• Ability to break down initiative - level requirements into features and story attribute level details.
• Experience drawing out business requirements or (INVEST)User Stories/Use Cases and elaborating them into system architecture solution, system use cases, or system requirements, specifying nonfunctional requirements such as needs for disaster recovery, security, latency, and scalability.
• Comprehensive knowledge of Project management methodologies and Agile software development life cycle (SDLC) using Rational Unified Process, Agile Kanban and Scrum principles.
• Experience working in scaled agile frameworks and certified scrum master and product owner (CSM & CSPO). Expert in JIRA and Rally. Ability to complex queries to power live dashboards for Leadership team.

PROFESSIONAL EXPERIENCE:

Confidential

Sr Product Manager

Responsibilities:

• Formulated an end state strategic vision of the notifications business, built a business cases, evaluated Vendors/Partners as well as worked with technical delivery leadership teams on building a business case and an implementation Roadmap.
• Working with Sales leadership team to chase and create custom pricing for opportunities for competitive edge thru analysis of data, costs, by pricing building models as well as consideration for potential for growth and deeper engagement with large enterprise customers.
• Understanding Voice of the customer and prioritizing backlog of technical improvement to achieve measurable improvements.
• Collaborated with Engineering, Sales and Marketing teams and crafting delightful customer experiences.

Confidential

Sr. Program manager/Agile Solution Manager/Scrum Master

Responsibilities:

• Servant Leader for an agile engineering team of Architects, Business Analysts, Systems Analysts, and impacted application Dev leads to enhance Sales capabilities in fully automated go forward stack of OSS/BSS systems with focus on LATAM region.
• Collaborated with Business stakeholders, and several application teams to understand the business problems they need to solve and drive consensus for a compartmentalized solution that can be delivered in Program Increments within the overall SAFe Framework.
• Managed multiple Business and IT delivery project teams, Vendor component dependencies, tracked the Product backlog of Capabilities, Features and user stories to ensure delivery of business value in a fast-paced environment.
• Solved all issues from initial vision to Successfully deliver multiple initiatives on an accelerated schedule.
• Delivered key programs that are enablers for Offnet Automation and LATAM sales.
• Created and Managed Live Dashboards in JIRA for Executive leadership team to give them perfect visibility and status summary of items under their Enterprise Portfolio Epic.

Confidential, Greenwood Village, CO

Sr. Agile Program Manager

Responsibilities:

• Servant Leader for an agile team of Solution Architects, Analysts, QA, and Dev Resources to enhance Spectrum Mobile offerings within overall Hybrid Waterfall-Agile culture across the enterprise.
• Successfully delivered several project on an accelerated delivery schedule that enhanced Charter’s Mobile OSS/BSS infrastructure to build critical Business Capabilities such as implementing Promotion engine, Allowing spectrum mobile customer to Upgrade Early, or Trade in their old device for new Spectrum Mobile device, or Bring their own device (BYOD) across all sales channels, Automate detection and cancellation of fraudulent or suspicious orders, enabling ordering and provisioning capability for Small business customers, Integration with 3rd Party vendors platforms such as Assurant and XPO.
• Helped Wireless integrations team optimize JIRA for internal processes, to include New user story workflow as well as Defect triage process in order to organize overall delivery and minimize defects due to ambiguity. Helped restructure and optimize defect management processes, proactively built good relations with other teams within Charter to help with coordination and orchestration of various dependencies on critical paths.

Confidential

Business Solutions Analyst

Responsibilities:

• Scrum Master for an agile engineering team consisting of Solution Analysts, QA and Software engineer resources to enhance Global Locations management platform, by adding new integration with Vendor Services.
• Work with Business stakeholder, Client application teams to understand the business problems they need to overcome and come up with creative solutions, manage the Product backlog to ensure optimal use of resources and delivery of business value within overall SAFe delivery framework.
• Built and elaborated innovative table driven Rules Engine Solutions to clean up data issues, and transform non standard information into standard information before inserting the data in tables.
• Helped Reduce friction points by refactoring the application UI to improve User Experience and most valuable information for the user community.

Confidential

Technical Delivery Manager & Scrum Master

Responsibilities:

• Helped CISO team as Technical Delivery Manager and Scrum Master to ensure all Security & Regulatory compliance requirements (for SOX, PCI, GDPR, IAM, Right to Forget, Sensitive Data handling, etc.) are defined at the right level of details with measurable controls and delivers by multiple vendor teams.
• Shielded the team from distractions, helped remove impediments and ensured final requirements are signed off by Business owners, reviewed by Development, QA teams and by external vendor teams so they are delivered on time, within budget.
• Managed the Scrum team activities within an overall SAFe framework. Maintained aspects of running the agile development team across internal resources as well as external Vendor team resources, ensured product backlog was built and groomed; the architecture solution understood by team members as well as Vendor teams that our application interfaced with. The ecosystems consisted for geographically distributed resources and the goal was to launch key customer facing apps to a new AWS cloud environment.
• Drove projects E2E from original concept, prototyping, planning, architecture design, building the delivery schedule, development and testing. Utilized technical and analytical skills to solve several problems on day to day basis with an eye to simplify and enhance the customer experience.
• Worked closely with the business partners, architects and other analysts to engineer high level architecture/approaches, come up with system features & requirements, and provide assessments with release planning estimates.
• Facilitated Vendors selection based on capability analysis and coverage of threat area mitigation needs.

Confidential

Business Solutions Analyst/Product Owner

Responsibilities:

• Product Owner for an agile engineering team as a Product Owner to support quote to cash consolidation effort on cloud based custom Salesforce.com platform, that involved definition, setup and configuration of products within the new architecture.
• Worked with Business stakeholder to Help define and build requirements with testable acceptance criterion.
• Conducted User story grooming sessions. Managed the sprint backlog and burn down reporting.
• Helped with analysis for rationalizing redundant Enterprise products and services from acquisitions in support of Q&O Consolidation projects.
• Served on migration of several products, PL, EPL, COLO Products, CAAS, PAAS, SDWAN, VPN, EVPN. Collaborated with network engineering teams who worked on tools like OpenStack and DevOps teams for technical data definitions.

Environment: Salesforce.com, Rally, Kanban, Scrum, Product Catalog, Service Definitions, BPM, Master Data management, Quote to Cash, Rest APIs, Soap UI.

Confidential, Greenwood Village

Solutions Architect

Responsibilities:

• Helped redesign and streamline the release management process for TPF based GDS platforms using IBM Rational Team Concert tool.
• Worked with Staff to build as -is process diagram, sequence diagrams and context diagram
• Helped define configuration for the Rational Team Concert to allow source code management and Loads control artifacts.

Environment: Release Management, SCCM, Java, IBM Mainframes, TPF source code management, Rational Team Concert, TPF Toolkit, etc

Confidential

Technical Project Manager & Scrum Master

Responsibilities:

• Served as Scrum Master and product owner and worked with end-users and Project sponsors to gather and define business requirements and user stories.
• Prepared feasibility analysis, time/cost estimates and budget for new or revised systems
• Implemented custom Kanban workflow for the project team in JIRA that improved efficiency and thru put of issues resolution.
• Ran Scrum meetings with the development team to track progress, identify problems, clarify systems and programs intent, suggested changes, and determine extent of application systems changes required.
• Regularly interacted with project director to understand priorities and balance development Vs maintenance tasks among the available resources, including department-wide efforts
• Collaborated with lead Architects to plan, schedule, sequence and assigning resources and scheduling Dev QA integration tests for every iteration.

Environment: Ecommerce portal, SSO, Java, ESB, RestAPIs, JSON, Epicor, Aptos, Retail POS, C#, SQL server, FTP/FTPS, POS, RPOS, Agile, JIRA etc.

Confidential

Agile Product Program Manager

Responsibilities:

• Served as a product owner as well as program manager, collaborated with provisioning and voice engineering migration teams to align on Voice Portal requirements to define desired customer experience before and after migration and coordinated information with Care team to address any of their concerns.
• Collaborated with Vendor (Meta-switch) to plan and build APIs for the new Meta-switch instances so the portal application can manage the feature set on the switch. Coordinated with OSS teams to allow migration of customers from Sigma provisioning platform to new Oracle BRM based provisioning platform to allow our application to query switch topology and get list of feature entitlements for customer accounts to allow customers to access and manager all their features using the VOM portal.
• Maintained issue log and resolved blockers as well as drove solutions to mitigate delays or adjustments to scope.
• Drove projects E2E from original concept, prototype thru architecture design, development and testing. Utilized technical and analytical skills to solve several problems on day to day basis with an eye to simplify and enhance the customer experience.
• Ran daily scrum meetings with the development and QA teams to maintain visibility and get fast track resolutions on blockers.
• Engaged Product Owners as well as CareOps and process teams early on during user story elaboration, defining exception path UX, development of UI designs for each features so we can get early buy ins from them so we don’t have to redo or redesign to accommodate their concerns on operational issues that may light up the call centers.
• Completed Use case analysis that helped identify common use cases in several projects, worked with technical architect to ensure backend solution is designed in way so that it can be abstracted for multiple presentation layer applications as well as creating unique enterprise services for which applications have not been imagined yet.

Environment: Ecommerce portal, SSO, Mediation, Splunk, Hadoop, Java, J2EE, Agile, JIRA, Microstrategy, Omniture, Teradata, TestRails, Metaswitch, WebRTC. FTP/FTPS Unified Communications.

Confidential

End to End System Engineer & SAFe Scrum Master

Responsibilities:

• Served as a product owner and was responsible for ensuring quality business and system requirements, traceability in a multi system solution approach.
• Lead end to end project solutions across ~40 systems involved in supporting business functions such as Special pricing tiers, Service delivery, Service assurance, Billing and reporting. The systems consisted of Salesforce.com as the front-end and other backend technology platforms that supported quote to cash, contract management and automated flow thru of orders for a new Ecommerce platform being built for EBM market segment.
• Collaborated with several system architects, engineers and analysts to enable rollout of the following wireline products customized for the partner exchange portal: AVPN, MIS/PNT, ANIRA (IP remote access), IPFLEX (BVOIP), Mobility, WIFI solutions, SDN and SDWAN solutions, MDM, CAAS, STAAS, PAAS & MIM.
• Conducted series of JAR and JAD sessions to help project team collaborate and finalize business requirements, define architecture solution, build system requirements and (HLDs) high level system design documents to parallel the business strategy.
• Conducted Review sessions for context diagrams, interface matrix, data mappings, “as-is” and “to be” flows and sequence diagrams. The project team consisted of over 200 globally distributed team members and approximately 40 impacted AT&T applications.
• Liaised with Client Business Owners, AT&T lead Project Managers and helped steering committee with coordinating implementation of End to End solution and incrementally deliver usable functionality every sprint.
• Coordinated End to End solution integration and business scenario testing and UAT signoffs. Acted as SME and point of contact for technical is sues.

Environment: UML, Visio, Salesforce.com, Cognos, ATG Ecommerce Platform, Oracle BRM, GIOM, SAP, BPMN, SSO, AVPN, SDWAN, Mediation, XML, Java, Splunk, Hadoop, HP Quality center, Scrum of Scrums, Rally Dev, FTP/FTPS, Omniture, Rational Enterprise Architect.

Confidential, Hartford, CT

Sr. EPMO Consultant - Business System Solutions Analysis, Portfolio Management Practice

Responsibilities:

• Utilized UML in visualizing various aspects of requirements as well as modeling negotiated solutions using logical system diagrams, use case diagrams, sequence diagrams, & BPMN workflow diagrams.
• Ensured that user stories are groomed, so that they are ready to start being implemented at the beginning of each sprint. Coordinated UI/UX (user experience) with Product Owner/Business Owners.
• Organized and facilitated planning meetings, daily stand-up meetings, sprint and release planning and other agile process activities. Facilitated the team's progress by deflecting team distractions and keeping the team focused on the goals of the iteration.
• Generated process reports to indicate velocity and burn-down chart.
• Orchestrated UAT activities that included test planning, test case formulation, testing activities by various resources from functional domains and ensuring all defects are closed before launch.
• Conducted demos for executives and training sessions for impacted user groups.

Environment: UML, Visio, Oracle Billing/Rating apps, Hyperion, Net-Cracker (former Convergys), Salesforce.com, SAP SCM, PAARC, Cognos, Mediations, OBIEE, XML spy, Java, Adobe Flex, Single Sign On, BPMN flows, FTP/FTPS, Version One, Omniture, Quality center.

Confidential, Broomfield, CO

Business Solutions Architect/Analyst

Responsibilities:

• Championed the project vision to drive elicitation of requirements from cross-functional teams such as IT, Billing, Care and Support organizations.
• Architected high level solution and the product vision.
• Presented the Cost benefit analysis in the quarterly GPM meetings for driving consensus and approval.
• Lead the project to launch and operationalize several new WIFI products and services, implemented promotions, Bundling programs, coordinated marketing communications, as well as launch of new customer centric ecommerce portal.
• Got up to speed with reviewing the current processes within the different operations groups of the organization and developed an IT roadmap that would provide greater efficiencies and address issues with accessing the right data using Master data management catalog.
• Acted, as IT liaison for all business aviation’s OSS/BSS needs, it included Ordering, Provision, Activation, Billing and Reporting solutions.
• Drove consensus among various department to agree upon a End to End process & solution for IP based BVOIP over ATG network, it’s call processing, mediation and billing solution.
• Helped define roadmap and architect the BA data warehousing solution that can enable dashboard of KPIs as well became source of truth across the enterprise for various applications and key data source for reporting.
• Analyzed issues/problems with current processes to identify opportunities for improving and enhancing IT infrastructure solutions to solve problems.
• Provided ROMs and helped stakeholders with developing a business cases for project funding approvals.
• Collaborated with development teams to help identify the correct data in various island applications for ETL in to the business intelligence data warehouse.

Environment: UML, Visio, Oracle SOA, C#, Oracle BPEL, MS Dynamics, MDM, MS NAV (ERP), FTP, FTPS, SAP, CCDS, Clarity, Product Catalog Systems, Java, SSO, Business Objects, SQL Server.

Confidential, Hartford, CT

Sr. Consultant - Business System Analysis and Project Management Practice

Responsibilities:

• Served as a product owner and key liaison between program sponsors and IT organization on projects impacting overall enterprise.
• Collaborated effectively with various stakeholders such as VPs, directors, product marketing managers, system analysts, and lead developers supporting different domains.
• Served as client’s primary point of contact for all technical needs, and proactively developed relationships at all levels, including senior executives as well as onshore/offshore development teams.
• Responsible for design, implementation and documentation of all impacting system solutions in support of CMMI Level 3 compliance.
• Conducted JAD Sessions, lockdown sessions etc. to drive team towards consensus and agree on an architectural solution that would meet the business requirements, or mitigate open issues, or address scope change requests.
• Incorporated new plans, process designs, data mappings and algorithms into prototypes and developed project artifacts.
• Created detailed Use cases, BPMN flows, Functional Specifications, UML diagrams to remove ambiguity of the requirements communicated by clients or SMEs.

Environment: UML, Visio, IBM Websphere, Weblogic, Salesforce.com, ATG-Ecommerce, SAP, iRise, Telecordia Product Catalog Systems, Caliber 06-08, Rational ReqPro, Enterprise Architect, HP Quality Center, SSO, SQL, Teradata, XML spy, XSDs, SOAP, REST, JSON, Business Objects, BPMN flows, FTP/FTPS, Microsoft Office suite, Microsoft Project, RUP (QSDP).