SUMMARY

• 25+ years of IT Management
• Supervised personnel and assisted with their IT development
• Negotiated vendor contracts
• Technical experience in Interfaces, Screen mockups,Dataconversion andDatamapping
• Skilled in maintaining applications, installing backup systems, and resolving end - user issues
• Experienced in IT Infrastructure builds and maintenance
• Performed equipment installation, upgrades, patches, and configurations
• Experienced in installing and administrating RedHat and other Linux/Unix Operating Systems
• Skilled in running and monitoring nightly system backups
• Experienced in server builds and patching
• Skilled in all Agile and Waterfall methodologies
• Experienced in identifying and implementing ITIL processes
• Highly motivated and enthusiastic individual with strong interpersonal and leadership skills
• Excellent verbal and written communication skills with all levels of management

TECHNICAL SKILLS

OPERATING SYSTEMS: OS/400, DOS/VSE, MVS, AIX 7.1, Windows 2000, Windows NT, Windows XP, Windows 7, Windows Server, Exchange and Mac/OSX., VMWare vSphere, Redhat V6 - 7.5

HARDWARE: Confidential 9000, IBM AS/400, IBM 9121, RS/6000, Stratus, Dec Alpha, Solaris, Cisco Routers - 2800, 3800 and 7200, Cisco Switches - 2960, 3750, 4500, 6500, Cisco ASA, 2100, 4100 and 9000, Cisco Nexus Firepower, Palo Alto 3000 and 5000 SeriesM, Aruba 8400, 360 Series AP, 7240XM Controllers

NETWORKING: TCP/IP, MPLS, OSPF, BGP, RIP me&II, Static, LAN/WAN, Bridging/Routing, ISDN, DS1/DS3/Sonet, SMDS, Frame Relay, Analog Data, Fractional T-1, ATM.

APPLICATION SOFTWARE: MS Office - ALL, MS SQL, Lotus Notes R5, CICS, Lawson Insite 7.3.3, Vector Asset Discovery and Mapping, Crystal Reports, VERITAS Backup Exec 9.0, iManage, DeltaView, Concordance, RightFax, AccuTrac, Blackberry, iPhone, iPad, Altiris, Hyperion Essbase, Spectrum, Informatica, Cognos, Sitescope, SolarWinds, SharePoint 07- 10, Office, Attention, Service Now, Drupal 7, Salesforce, Jira, Smartsheet, PAN Panorama, Oracle 9i & 10g

PROFESSIONAL EXPERIENCE

Confidential, Burbank, CA

Sr Project Manager

Responsibilities:

• Planning, leading, coordinating, and motivating agile teams in teh delivery of new application functionality in teh realm of IT Service Management
• Defining and articulating common processes and practices dat promote efficient and durable work
• Working with software delivery teams, product managers, and stakeholders to facilitate teh implementation of desired capabilities. These delivery teams are federated across various organizations, while teh deployment platforms are centralized
• Participating in project conversations with various product owners and delivery teams across teh enterprise
• Leading sprint planning meetings
• Analyzing capacity planning for adequate resources to meet demand
• Assisting teh PMO in preparation of key program level communications material
• Assisting with teh day to day tasks of monitoring and managing project demand and facilitating teh demand intake process
• Coordinating between teh Platform Demand Management team, partner product owners, stakeholders and technical teams
• Assisting with packaging demand artifacts, coordinate assessments and obtaining estimates
• Participating in team prioritization sessions
• Preparing, taking minutes, driving actions
• Tracking progress, gathering status, and reporting on progress, issue and risk management
• Facilitating governance meetings across multiple project and stakeholder teams
• Gathering required data, taking minutes and actions
• Run daily scrums for one or more teams
• Running backlog refinement meetings (estimation and story review meetings)
• Running sprint review and retrospective meetings.
• Maintaining records for all meetings
• Ensuring accuracy of current story state
• Maintaining metrics for development processes
• Maintaining TEMPeffective lines of communication with product owners/managers

Confidential, Chattanooga, TN

Senior Project Manager

Responsibilities:

• Responsible for teh coordination and completion of large projects and/or programs at teh Enterprise level.
• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project or program.
• Prepares reports for upper management regarding status of projects or programs.
• Supervises assigned assistant project managers and project coordinators
• Experience in tracing requirements and using Requirement Traceability Matrix (RTM)
• Responsible for teh successful development and implementation of large, cross-functional projects dat support enterprise strategic objectives.
• Defines monitors, executes, and controls assigned projects through teh project development life cycle.
• Manages scope for 10 - 15 assigned projects including teh execution of successful change management processes.
• Performs all or part of project coordination services as determined by project staffing and project size.
• Documents and completes all project management deliverables required by teh project.
• Conforms to and advocates project management standards processes and procedures in accordance with teh project life cycle methodology on assigned projects.

Confidential

Responsibilities:

• Manages project cost as determined by project charter and/or development methodology.
• Works with project owners, stakeholders and QA personnel to manage project quality.
• Facilitates project communications at all levels for all project logistics.
• Coordinates, manages and facilitates teh staffing of resources for teh project including contracted resources.
• Tracks, reports and resolves issues, proactively evaluates project activities, builds contingency plans, executes corrective actions when necessary and implements risk response plans to manage risk.
• Supports teh growth, development and goals of teh ISPO through various leadership and continuous improvement initiatives.
• Work with assigned program or project manager as needed to complete project deliverables.
• Supervise, motivate and mentor assistant project Managers, and/or project coordinators as assigned. Program Management
• Performs Project Management Duties at teh Program Level
• Coordinates and monitors teh scheduling, pricing, and technical performance of company programs.
• Aids in teh negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts.
• Ensures adherence to master plans and schedules providing Program governance.
• Communicates Program Scorecard and Status to key stakeholders.
• Develops solutions to program problems, and directs work of all Projects assigned to teh program.
• Ensures projects are completed on time and within budget.
• Acts as advisor to project managers regarding projects, tasks, and operations.
• Performs integration management services for program issues, risks and deliverables.

Confidential, Glendale, CA

Senior Program Manager / Systems Administrator

Responsibilities:

• Provided UNIX/AIX administrative support
• Installed monitored and maintained UNIX servers
• Updated UNIX/AIX operating procedures and monitored system operations
• Resolved Filesystem space issues
• Maintained Cisco ASA Firewalls, routers, AP's and switches
• Configured servers and provided technical support as needed
• Updated UNIX operating system security and training procedures
• Upgraded OS when needed
• Completed application requests to copy files into production
• Monitored nightly backups and re-ran if log showed failures

Confidential, Downey, CA

Senior Project Manager / Systems Administrator

Responsibilities:

• Define project scope, goals and deliverables to requirements set forth by stakeholders
• Conducted user interviews, gathered requirements, and analyzed teh requirements
• Facilitate meetings and coordinate resources to meet project schedule
• Establish and maintain partnerships across cross functional groups
• Maintain department resource allocations and project portfolio accounts
• Provided UNIX AIX system administration support w/AIX 6.9
• Installed software, patched, and maintained AIX systems
• Lead software development projects from inception to deployment
• Reviewed and modified access control lists (ACLs) on network switching and routing equipment as needed to maintain security standards
• Injected digital certificates for secure tunnel transmissions between sites
• Configured and maintained Cisco PIX/ASA Firewalls, routers, AP's and switches
• Project leader for CCTP project for LAUSD project (22M budget)
• Used Salesforce as CRM and to monitor revenue streams
• Created SharePoint site to house all relevant documents

Confidential, Thousand Oaks, CA

Engagement Leader / Systems Administrator

Responsibilities:

• Engagement Leader responsible for ensuring IT programs and projects met organizational goals and requirements
• Assisted with teh implementation of Service Now for Amgen; Problem, Change, Incident and Service catalogue in SaaS environment
• Mentored and trained Off-Shore team members in VMware and Windows Server administration.
• Installed hotfixes and patches on windows servers to eliminate vulnerabilities.
• Updated drivers and firmware on Confidential servers
• Migrated LPARs from SCSI to SAN
• Participated in regular 24x7 on-call rotations and coordinated with teh offshore team for night-time scheduled maintenance activities
• Quickly resolved all IP network issues to reduce downtime while also ensuring client Service Level Agreements.
• Managed VPN user and Active Directory by resetting passwords, unlocking accounts, adding users, and GP
• Supported remote access solutions (Cisco ASA, Juniper SSL VPN)
• Assisted with teh SAP upgrade
• Monitored nightly backups to ensure completion
• Extracted, compiled and tracked data, and analyzed data to generate reports
• Used advance Excel functions to generate spreadsheets and pivot tables for Senior Management
• Responsible for overseeing and assisting with teh installation of ITSM tool suite

Confidential, Torrance, CA

BTS Treasury Senior System Administrator

Responsibilities:

• Reviewed requirements for TFS Treasury users regarding application installations or upgrades
• Analyzed set behavior and contribution to business performance, critical business metrics & tracking underlying business trends using Business Objects
• Documenting solutions to common problems, Created installation instructions for teh various Treasury applications for Desktop Support techs and populated KEDB (Known Error Database) on SharePoint
• Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts.
• Proactively managed systems development, implementation and risk via teh use of SDLC.
• Ensured dat all infrastructure issues were resolved within SLA.
• Created and administered SharePoint site for documentation.
• Scheduled nightly backups using Tivoli Storage Manager
• Upgraded SAN
• Weekly meetings with management staff to discuss and plan upcoming sytem changes.
• Lead role for AWS (Alternate Work Site) DR planning and implementation dat will ensure key functionality for essential financial operations to be continued in case HQ facilities not accessible due to natural disaster or other causes.

Confidential, Los Angeles, CA

Director Global Technical Support

Responsibilities:

• Provided leadership for assigned operations technology area(s), and set vision for application in collaboration with IT and Business partners
• Managed a team of 50 global OEM Application and Design Engineers through improved CRM and PLDC initiatives
• Coordination and management of day to day sales and Business Development operations with existing clients
• Managed department budget to forecast, as well as provides organizational reporting on finances, productivity, and quality
• Initiated overall IT asset management process which required quarterly inventory updates and upgrading outdated computer equipment

Confidential, Los Angeles, CA

Systems Administrator / Network Technician

Responsibilities:

• Daily administration of Windows AD on Server 2003 platform, monitoring network availability, remote administration of domain controllers and file servers via Microsoft’s remote desktop client
• Running nightly jobs on AS/400 and Unix systems
• Performing backups using VERITAS Backup Exec
• Composing S/W reports for licensing utilizing Altiris inventory manager
• Developing trend analysis of customer tickets dat were received daily
• Assisted IT Managers nationwide with network problems, cost analysis and ROI reporting for CIO

Confidential, Los Angeles, CA

TEMPPrincipal Systems Engineer

Responsibilities:

• Administration and support of teh RSA ACE Servers, Active Directory servers, TACACS+ Servers, and Digital Certificate management services for teh global networking equipment running across BT Infonet's fully-managed, multi-service World Network.
• Worked with a team of engineers dat perform system administration, network support, design and development of teh BT Infonet authentication systems.
• System Administration for Active Directory and Exchange on Server 2003, ACE and TACACS+ platforms
• Adding Users and Groups and configuring GPO’s
• Enabling remote access via RRAS using NAT protocol
• Configuration of ACE and TACACS+ global network user accounts.
• Configuration of digital certificates for encryption services on globally networked Cisco 3548, 3550, 3560, and 3750 switches and 1800, 2800 and 3800 series routers
• Updating Customer and Internal Trouble Tickets using Remedy and Altiris
• Altiris admin duties included: adding users, asset tracking and implementing routing rules and administration of ACE/SecurID (RAS) tokens for all authentication services.