Project Manager Resume Profile

SUMMARY

IT professional with 13 years of technical, Systems/Network admin / help desk support experience. I have experience in troubleshooting, building, supporting servers, networks, network peripherals, Desktops, laptops, creating new user accounts, and Active Directory and Exchange.

TECHNOLOGY

Windows operating systems 98 Win8
Mac osX
Microsoft Office Suite 2000-2010 .
Windows server 2000-2008.
Hardware installation, Repair, Troubleshooting.
Microsoft Exchange
Active Directory.
Various Linux Distrobutions.
Windows Unix Shell Scripting
Routing / Switching. Cisco IOS.
LAN / WAN support Ethernet.
Citrix, VPN appliances, IIS, FTP.
Network setup, Configuration, Trouble shooting.
HTML, Java, Javascript, SQL.

PROFESSIONAL EXPERIENCE

Confidential

Plan and implement network changes and maintenance for optimal utilization.
Set-up and configure internal computers, networks, VoIP,and all other technology related equipment for internal customers.
Order and configure all wireless equipment needed to maintain and grow the networks.
Monitor and ensure the stability and integrity of the wireless networks.

Confidential

Dispatched to customers home / business to repair computer.
Hardware Software repairs. Mac PC .

Confidential

Ensure proper computer and network operations
Receive, prioritize, document, and resolve end user requests.
Update, maintain, fix, repair hardware and software of PC's, servers, switches, routers/firewall, wireless equipment. Hp blade center servers. Sonicwall router/firewall. Various PC brands, barracuda spam filter, Tranzeo radio equipment.

Confidential

Provide hardware technical support to all county, city, state personnel clients utilizing ESS voting machines and software.

Confidential

Responsible for the day-to-day technical hardware and software support to end users.
Answer employee questions in person and via telephone and/or email on all firm supported applications.
Troubleshoot computer problems, determine source of computer problem, and advise staff of appropriate action.
Serve as a liaison between staff and the technology dept to resolve issues.
Work one-on-one with employees on application projects and document resolutions for future reference.
Monitor issues to ensure a timely resolution.

Hardware and software updates and set-up for new users accounts for PC's, Laptops, etc. Set-up, maintenance and monitoring of A/V equipment.

Confidential

Network and Telecom support. Provide PC, software, and network support for all HDR employees.
FTP account setup and support User and client connectivity.
Citrix account setup and management Client install / Troubleshoot connectivity issues.
Hand held / Blackberry BES account creation and configuration / user troubleshooting.
Office applications configuration
AutoCad / various other 3rd party app troubleshoot / configuration.

Confidential

Provide technical support for 161 small to mid size businesses with regards to Desktop/Laptop PC's, Hardware / Software, Network administration, Network Connectivity, Server administration, User configuration.
Configuration of windows operating systems and Microsoft Office application suite and various 3rd party apps.
Active directory account creation,modification, maintenance.
Exchange account creation and modification.
Citrix account creation and modification / client installation and configuration.
Installation and configuration of various 3rd party applications.

Confidential

Key in sales order for field service reps.
Add cable, internet, telephone equipment to customers accounts for the field reps.
Back end technical and sales support for field reps.

Confidential

Provide Technical support for Cox high speed internet customers.
Trouble shoot and correct PC and network connectivity issues.
Submit work orders for technicians

Confidential

Provide Technical support for small Medium size businesses utilizing XO's DSL service. Router configuration, Connectivity, sys configuration .
Act as a liaison between telephone technicians and small business customers.
Follow up on trouble ticket to ensure they are being worked.
Send out technicians to follow up on trouble issues.

Confidential

Monitor call volume of 12 reservation call centers, with assist of Goetel/ ARM software.
Implement allocation changes through AT T Route-it .
Maintain managerial communications at all levels with each center.
Balance call volumes and maximize agent productivity at each center in an equitable manner.
Monitor and update half hourly stats using MS Access, MS Query, MS Excel, and MS Word.
Assign and manage call-master logins for new employees, then changed and assigned skills through CMS system.
Bryon.jones gmail.com

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