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Program Manager Resume

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  • Results oriented Senior IT leader driven to impact cost and efficiency with proven methods.
  • IT Professional with 20+ yrs experience in IT including 10+ yrs in Financial Services, Healthcare.
  • PMP, ITIL, Six Sigma Certified Project / Program / Product Manager, Business Analyst with a proven history of successful, strategic development and project management. Worked in all phases of SDLC, worked in both Water - fall model as well as Agile model of development.
  • 10+ years of progressive experience in Project, Product, Program Management, Strategic Management. 10+ yrs experience in Financial Services / Healthcare IT.
  • Experienced in gathering requirements, converting to Business Analysis documents, Functional / Technical Specifications, evaluating system performance and recommend strategies to optimize operations, including cloud migration, data management, infrastructure, and application development.
  • Proficient in communicating with internal and external technical teams for analysis, requirements gathering, implementation and quality assurance. Previous experience working in the US from 1998 to 2008 on H1B Visa, received Green Card approval for the 2nd stage I140. Have valid B1 visa to visit USA (if required)


Platforms: UNIX, Windows, Virtual Private Cloud (VPC), AWS, EC2

Tools: /Technologies:: MS-Project / MS-Project-Server, MS Visio, MS Word, MS Visio, Jira, Confluence, BlueprintMS Excel, Outlook, Microsoft Office, Project Management RTC, Sharepoint, UML, SQL, Java, J2EE, MS Access, PAAS, IAAS, SAAS, Salesforce, Salesforce Administration, Sales Cloud, Service Cloud, Marketing Cloud, Apex, Triggers, Force.com, Heroku, Integration Technologies, Single Sign-on, Active Directory Integration, TIBCO ESB, Mulesoft ESB, IBM Websphere MQ/AS/IS, Web Services, Amazon Web Services, PCF, Apprenda, SQL, SPUFI,QMF, DB2

Hardware: IBM, Linux Servers


Program Manager



  • Worked for the Retail Client, Healthcare Clients in USA
  • Attended Daily Scrum Meetings with the Developers, Designers, Business Analysts to track the Project Progress,
  • Attended Monthly BRD Sessions with the Users, Business Analysts, Designers to gather the High Level Requirements, facilitated the development of High Level Design Documents as well as low level Technical Design Documents,
  • Mapped the Business Requirements to the available solutions in the Sales force Cloud, customized the Sales Cloud, Service Cloud to cater to the requirements of the customer,
  • Researched App Exchange Products in Salesforce and customized, deployed them to the Salesforce Cloud to cater to the needs of the customer. Customized Lead Management, Procurement Management, Forex Management Products in App Exchange
  • Performed Salesforce Administration tasks for the Healthcare Client
  • Attended Daily, Weekly Scrum meetings with the client manager, project manager, tech architect, users
  • Prepared Status Reports for the team, System Monitoring report, Slides for the Governance Meeting, System Health Check Document etc,
  • Guided the team communication with the client, external stakeholders,

Business System Analyst



  • Introduced cloud migration alternatives for migration to Enterprise Hybrid Cloud, IAAS, SAAS, PAAS Platforms, resulting in an estimated cost savings of USD 10 Million, Helped prepare Business Cases for migration of Applications to the following clouds: Amazon Cloud, Azure Cloud, PCF, Enterprise Hybrid Cloud.
  • Produced a 100% cost savings from $250K to $500K, decommissioning unused servers.
  • Evaluated infrastructural design and developed tactics to improve application performance.
  • Analyzed server and application utilization, recommended methods to optimize efficiency.
  • Interacted with corporate leaders to evaluate potential cloud providers for migration planning.

Technical Program Manager



  • Defined project strategy, resourcefully gathering requirements and developing project scope,
  • Attended Daily Conference Calls, Helped gather requirements, identify Business Systems impacted, Security, Interface Requirements, Design High Level Design documents for 800+ User Stories across 10 months for 8 countries (USA, Australia, APAC Countries such as Singapore, Hongkong, Malaysia, Taiwan, Vietnam, Indonesia etc) for Web, Mobile, Client/Server Applications communicating across the TIBCO ESB for the Debit Card Product,
  • Introduced new payment processing technologies such as EMV Chip, reaching across geographic regions and facilities to deploy services.
  • Coordinated project schedules using Project Management Tools RTC, Confluence and delivered updates.
  • Utilized Agile Mode to collectively develop optimized web and mobile applications for integration.
  • Evaluated technology initiatives, managing risk and quality assurance for High Level Design preparations (HLDP).

Technical Project Manager



  • Responsible for creating solutions to generate $20M+ in new revenue within a 10-year time span by recommending the implementation of IBM Varicent SPM replacing the Legacy System,
  • Enabled multi-site collaboration among Business Analysts and Business Stakeholders SMEs to gather requirements, prepare HLD, LLD for 200+ Change Requests across 20 months,
  • Rapidly expanded teams from 20+ members to 100+ members for Web, Legacy, Datawarehousing applications,
  • Structured integrations with legacy and data warehousing applications for effective software development.
  • Prompted $10M+ in savings within 10 years, transitioning from 3rd party vendors to internal teams.
  • Deployed an IBM e-commerce Sales Performance Management System and software for the Insurance Domain.

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