SUMMARY

• A driven Technical Project Manager Professional with a demonstrated track record of successful delivery of TI (Technical Infrastructure) network midrange, infrastructure and storage, financial application/hardware upgrades, merger related and application development experience working for large scale financial organizations such as Confidential, Confidential and Confidential .
• 15+ years of business experience managing IT, Network/Telecom and Development work efforts. Service Delivery experience, Application development and software conversions, rollout coordinator for new products & maintenance. Call Center Operations, Retail Applications, Merger projects, Credit Cards services, Network related DC site move and facilities building renovation and closure experience.
• Infrastructure Technology maintenance and server upgrade project experience. Scheduling with Customers on agreed dates and times, out of the operation window for the Business. Submitting Change Request including all Support Resources in scope, follow up after the change to ensure successful implementation with prompt closer of Change Records
• Experience with Remedy Pac2000 for research of devices and validation of existing configuration, location, and support groups.
• Batch or multiple server upgrades from lower environments to production. Scheduling Resources for aggregated changed between multiple Application and Technology support groups. Experienced with follow - up for acquiring approvals for change duration of task and approved change windows.
• Completed 150+ Production changes during one year. Delivered MS Windows Patches and Security Patch coordination. Supported 3 LOB, 40 Applications, and 300+ Servers.
• Application Development, requirement and testing plans, testing cycle schedule, defect and issues reporting. Facilitation of work sessions and status meetings. Maintained project SharePoint site, artifact creation and accountability. Created Change Release schedule and validation deployment documentation for migrations.
• Use of Agile, Rally tool, and Scrum mythologies for development cycle planning, backlog/story requirement tasks, defect tracking, resource allocation. Application Project Manager on work efforts for Home Loan and Analytical Accounting of loan portfolios.
• Server Refresh, Storage Changes and OS Software product upgrade experience.
• Planning for large rollout and upgrades to server software and hardware in Windows/SQL and UNIX environments.
• Experience with Vendor Management and support agreements.
• Application Development projects using Waterfall, Agile/Rally, Scrum, SDLC, PMP methodology.
• Security patching and Mass Rollout of product updates for 1000+ servers per project.
• Data Analyst experience with BAC for Home Loans line of business.

PROFESSIONAL EXPERIENCE

Technical Project Manager

Confidential

Responsibilities:

• Primary responsibility will be the daily management, Change Request scheduling, communication, coordination, and reporting of Infrastructure Release Management Group (IRMG) request (projects) updates across the enterprise for midrange Servers (Windows & Unix). This is technical/tactical project management positon used to support infrastructure/deployment coordination activities across the enterprise.
• Additional responsibilities will include the directing and monitoring activities for medium-sized, NoPACT (low risk) technology-based server projects, or pieces of larger projects, from initiation to delivery utilizing Remedy PAC2000 Change Management process. Projects may cross platforms, Applications, and/or Business Lines. Created detailed spreadsheets of scope of work, created Remedy PAC2000 Change Requests and status to the Customers or Project Sponsors for scheduling and any issues encountered during installation.
• Pilot, Prod and Non-Prod environment servers coordinated for change scope, along with rollout communication for scheduling with Installation Resources that support Change Requests. Managed the planning with Server owners and Applications for the number of servers per Change Request Work Orders.
• Coordinated with pre-scheduled patching window if possible to avoid outages or touches to servers if possible.
• Supported the following projects: BOKS 6.7 Client Upgrade (13,821 servers, Upgrade to remediate Security, Hot Fix, and Agent End of Life), Windows DNS Migration (939 servers, Update to DNS Domain Name System Search Config from Using Active Directory DNS Servers to using Logical Network Services. DNS migration is to update search based on data center and/or client location), Veritas Cluster Server Upgrade (1,246 servers, Upgrade existing Red at Enterprise Linus 5 servers running standalone Veritas Storage Foundation 4.1 to 5.0 or 5.0 to 5.1, installation to meet required policy and lifecycle requirements), Windows 2003 Two-factor Authentication for Remote Access (226 servers, Confidential is implementing two-factor authentication -2FA as an additional control for Remote Desktop Protocol - RDP and console access to Windows Servers. ConnectDirect-NDM Upgrade (2875 Servers, upgrade Windows 2003/2008 to Release 4.6.0.3).

Sr. Project Manager

Confidential

Responsibilities:

• Hired to task out delivery plan of milestones and Project Manage purchase of new IT infrastructure build out consisting of domain, network, licensing, firewall, VPN, O365, Active Directory and network software and Microsoft Azure vendor hosting.
• The project scope was for the Agency separation from Department of Economic Services (DES) to build a separate Agency of Department Child Safety (DCS). Build separated IT Infrastructure, User and Application migration. Total Project Cost $8,437,562. Delivery will be completed in 4 phases over two years.
• Supported the design facilitation and planning processes to implement new Change Management system for DCS Help Desk with Service Catalog, IT Service Requests and Service Ticket processes.
• Duties included the procurement and tracking of project purchases and spend of funding. Funding Project Investment Justification (PIJ) tracking through ADOA, ITAC, 3rd Party Review up to JLBC(Joint Legislative Budget Committee)
• Supporting implementation planning of network equipment and physical servers at Centurylink IO Data Center, cable and fiber design, power requirements. Coordinated with Vendor the design placement of network equipment in new racking build out. Provided facilitation of requirement meetings and active vendor task delivery monitoring.
• Virtual environment scope of 100+ servers hosted with Microsoft Azure in a cloud environment.
• Coordinated requirement discussion sessions, design meetings, and detailed Work Schedule (WBS) for milestone tasks and dependent sub tasks for IT environment delivery.
• Management reporting of progress, pending action items and issues. Creation of RACI, Contact List and maintaining of project artifacts.
• Planning of new DCS domain creation and Active directory migrations, with user batch scope concept for migrations. Users base 3700 employees, consisting of remote satellite offices supporting Case workers, Administration and IT Support Staff.
• Contract ended early due to lack of funding, as of April multiple submit to JBLC the funding was not released. Initial hire funding was temporary, pending JBLC funding approval.

Project Manager

Confidential

Responsibilities:

• Directs delivery activities for technology based midrange server refresh projects from initial requirement review to installation delivery. Experienced in successful project delivery of Virtual and Standalone server implementations, OS and software upgrades, DISK, SAN and NAS server changes. Hardware upgrades such as CPU and Memory to existing production servers.
• Facilitate requirement review and approval process, size and obtain funding, provide resourcing for project Team delivery, complete reporting and status to Customers, insuring audit trail is available for projects as required by TROG Management.
• Utilize delivery and planning tools such as: E2E, PTP, STSP, Remedy, LNS, STAMP, FM Work Queue, Outlook, SharePoint, LiveMeeting, Lync and Tech Tools. Demonstrated ability to follow processes and unite Resources for partnership across multiple delivery departments.
• Delivery reporting, maintaining consistent weekly as well as status communication to project Customers and Management. Host meetings as required to facilitate delivery, work flow, meeting documents and issue management.
• Proven ability to grasp processes, share information, provide coverage for peers and take on inflight project assignments to keep seamless delivery. Consistent project workload of 20+ . Demonstrated ability to grasp processes, understand changes in procedures, and build knowledge base of contacts to deliver assignments of cross platforms, applications, and/or business lines for server Tech Refreshes, Application conversions and Organic Growth work efforts.

Implementation Project Manager

Confidential

Responsibilities:

• Provided project support to implement hardware, operating system and application version upgrade planning for Partner sites supporting call routing.
• AMEX Programs supported by Partner vendors consists of 10 Partner site upgrade of ICM 8.5 Software, providing project support for conversion to upgraded Infrastructure components, Peripheral Gateway Servers, Firewall change coordination, new hardware and applications, conversion planning for new product upgrade cutover.
• Defined rollout plan and dependencies. Provided Management status and reporting.
• This work effort was considered high priority work effort for 2015.
• Provided support for implementation of Consumer Renewal Engagement Program. The new AMEX Program was supported physically at the Partner sited, for management of AMEX Program Card Services renewal or pending renewal of the Customers Card. A Customer refresh notification of the benefits of owning and using the AMEX Credit Card.
• Performed Solutions Architecture Review/Physical Site Review process experience to determine Partner’s site readiness.
• Created new Firewall accesses, created Business Requirement Document, facilitated status meetings.
• Resolution of Compliance findings, Security Network accesses, testing and end to end Implementation support with coordination of 8-12 internal Amex Resources and Partner deliverables.

Technical Engagement / Project Manager

Confidential

Responsibilities:

• Responsible for Technology Infrastructure work effort engagement and Technical Project Management of Infrastructure Projects.
• Migrated 320 servers between domains.
• Initiated Program setup with approvals from Business areas and Information Technical Support Resources to create Business Requirements documents, Program Charter and Program Planning schedule.
• Multiple project coordination and reporting (30+ projects concurrent) in Programs, with budget of 400k-600k. Each project approximately 2-11 months’ end to end schedule planning. Remedy, SharePoint, MS Products used for project change and reporting.
• Managed and coordinated budget estimations for work approvals from multiple internal departments for securing funding for labor resources and capitol purchases for project effort.
• Created resource planning schedules (MSP) for design, build and implementation strategy plan.
• Project Managed Application Development and rollout to new IT Infrastructure. Agile/SDLC mythologies used for project delivery of software release and supporting network changes and hardware.
• Followed up on emergency repairs and planning to enable expedited maintenance as needs arise to insure production service continuation and immediate resource negations, expedited work planning, effecting schedules and resource allotment already in place.
• Responsible for requirements gathering, design engineering successful implementations, purchasing of equipment and expenditure approvals, planning of racking and connectivity to new servers.
• Coordinated cutover weekends between Data Center environments. Supported BCP and COP Testing as Project Manager creating test scripts, meeting planning and artifact signoff documentation.
• Responsible for planning for end of life cycle server upgrades, LOB application consolidations, Microsoft OS Patching, SQL 2012 upgrades, and Security Scan remediation for Infrastructure maintenance delivery.
• LOB Contact for GCIT Infrastructure or SQL Releases using Maximo Change Records, Nexus Work Requests and Clarity forecasting.
• Planned tasks for Resources such as: Information Security, SQL DBs, System Administrators, Server Engineering and Implementation Vendor Technicians. Environments were midrange servers running: Windows 08, SQL 2012. Equipment volumes are: 1210 LOB servers, GCIT servers 458, Approximately 1579 SQL Databases for LOB Mortgage Data Technology. Countrywide conversion project experience for BAC network and midranges server Infrastructure.
• Scheduled migration of TI Infrastructure changes to all environments (Test, PROD, CONTIN). EMC SAN, NAS and NetApp Storage environment conversions. Supported the management of No Growth NEW BAC initiatives working closely with Business Technology Groups for storage repurposed changes. Planned delivery of Infrastructure applications to new servers related to Country Wide merger.
• Provided project planning facilitating technical design and implementation. Experienced in creating the required audit trail of project artifacts produced for each life cycle phase of work efforts.
• Executed reliable leadership support creating Management Project Reporting and SharePoint contribution for GCIT Team repository.
• Scheduler of Infrastructure Changes for GIS Patching and OS updates. Primary Resource for coordination of server maintenance support for application and utility servers. Experience with Data Center server relocations. Delivered Infrastructure changes to Production and Lower Level GCIT Midrange servers and Storage upgrades. 6800 Patches delivered by 3Q13. (150+ Infrastructure change records in 2013s). Experienced with Cost of IT tool, Clarity, Nexus, Maximo, MS Project. Visio, WebEx, SharePoint and Outlook proficient. Security firewall change experience.
• Supported NEW BAC initiatives such as legacy storage hardware upgrades, server refresh efforts to upgrade hardware technology to new BAC standards. Rolled out server monitoring tools and data storage backup planning. LOB application release remediation support.
• Decommissioned coordinator experience, supported hardware changes for cost saving and accounting of mid-range servers that can be scheduled for removal or reallocated. Storage environments: EMC SAN, NAS and NetApp Filers.

Infrastructure Project Manager

Confidential

Responsibilities:

• Defined and captured dependencies for Program Planning and budget forecasting of spend to date’ against planned budget, at Program level and Project level. The contract intent was to provide project start up support and aggressive structure development to be put into place for the Programs.
• Responsible for project management start-up of two Programs, Infrastructure Backup Power Systems; for equipment and capacity upgrades in Sub Stations and Electronic Stations supporting network Infrastructure. Microwave Network Technology Program; supporting maintenance and refresh of obsolescence hardware.

Environment: s: Power plant, SharePoint, Remedy, MS Project, MS Office, PACE

Technical Infrastructure Project Manager

Confidential

Responsibilities:

• Responsible for project management of multiple system integration projects, ensuring projects are completed on time and within budget. Chair of meetings between clients and cross-departmental virtual teams. Congenital Bank, LaSalle, Nations Bank and Country Wide merger experience.
• Provided project planning, facilitated design and implementation for merger projects related TI product delivery for application rollout, desktop rollout and Infrastructure upgrades.
• Defined and captured dependencies for migration of applications and Infrastructure with the goal to move and decommission systems of non-IP architecture, and conversion to network IP solution (Documentum).
• Supported the move of Customer information acquired through merger transmission projects into BAC applications.
• Managed the installation of RightFax servers in support of new retail branch processing for LaSalle merger activities.
• Ensured that technical solutions and implementations for BAC legal Day 1 production were on time.
• Managed the closure of two out of state print sites for LaSalle/BAC merger, merging production work into BAC processing centers located in Kansas City, Missouri. Provided Network IP assignments and Mainframe changes to route printing to legacy BAC printers.
• Managed decommission of network supported equipment at closing sites.
• Completed high profile, expedited, Corporate Security project to roll out security access control devices and added capacity to servers for ADT application for 200+ LaSalle servers, providing resource TI Team engagements for Static IP assignments, firewall and IP network routing solutions to achieve connectivity. Teamed BAC resources with ADT IT, Verizon, IBM Services and EDS, to bring up card readers at each location Environments supporting the Nations merger.

Senior Technical Project Manager

Confidential

Responsibilities:

• Managed cross functional, Virtual Project Teams employing standard project management processes (SDLC, PMP) in delivering credit card technology and application solutions to internal Business Partners within budget.
• Ensured all project health/status metrics were within budget.
• Provided expertise and effectively managed multiple projects through the use of tools and template resource planning, risk/issue management and implementation planning scope.
• Partnered with Business Owners; assisted with development of business plans and approaches to take advantage of business opportunities. Worked closely with various off-shore and on-shore vendors to negotiate on costs and scheduling while reviewing documentations provided by vendors. Tracked and managed issues and risk resolutions.
• Supported Folleri and HSN co-Brand visa launch projects. Additional phases of projects included instant application prescreen over the phone, and enhancements as well as managed project documentation that included: statement of work, planning using Microsoft Project, risk assessment, issues log, status reports and post implementation reviews.