SUMMARY:

• A hands - on Project Manager with 9 years’ experience of successfully managing small, medium, and large projects of varying complexity and value.
• Works closely with delivery partners and relevant stakeholders for the definition and documentation of project scope and objectives, ensuring technical feasibility and clearly identified outcomes and benefits.
• Takes full ownership of the planning, management, and execution of a programme to time, scope, and budget expectations.
• Proactively manages delivery and competently keeps stakeholders abreast of progress with regular meetings and project reporting.
• Able to wear many different hats and is comfortable with all aspects of project delivery from analysis and requirements gathering through training and handover to Confidential .
• Commercially astute and able to work effectively in partnership with local and international 3rd party suppliers, ensuring delivery against commitments are achieved whilst working collaboratively and maintaining a great ongoing relationship.
• Outstanding communication skills at all levels, with the ability to convey complex ideas simply in various formats, suitable to different audiences.
• Confident to challenge the status quo to find a better way of getting things done whilst influencing others to follow.
• Passionate about customer service and improving businesses through delivery of new or improved technology.
• I am comfortable using Agile or Waterfall methodologies to deliver projects. I can competently switch between delivery methodologies and work in a hybrid fashion where appropriate.
• Solid understanding of the entire project life cycle including discovery, planning, estimating, execution, implementation, UAT, testing, certification, roll out, ongoing support, and handover to Confidential .
• Planning and control of projects including project plan preparation, scope management, capacity management and planning, risk and issue management, change control and progress reporting. Confident leading project meetings including daily stand-ups, sprint planning, review and retrospectives, governance, and showcase.
• Software Experience
• System upgrades, migration, and new system implementation experience. Well versed in application development and software configuration for both B2B and B2C markets using in-house and local/global external development resource. Confident grooming and refining project backlogs and sprint planning to ensure project milestones are delivered. Comfortable leading in-house and external development teams. Comfortable using KANBAN (Azure Dev-ops) boards to manage the project workload. Confident user of MS Office, MS Project, MS Azure DevOps, MS Teams, MS SharePoint, MS Visio.
• Prepare project budgets, cost, quality requirements and expected benefits with project sponsor and set tolerance levels as appropriate. Ensure the project team and all stakeholders are aware of the expectations and manage their delivery through the project life cycle. Regular reporting cycle to ensure issues are flagged early to allow mitigation strategies to be adopted. At project completion ensure the original cost, quality, and expected benefits have been achieved.
• Create, use, and maintain a document library for each Project storing items in a structured fashion for ease of recall. Business Case, project plans, risk and issues register, change management plan, governance reporting, change requests. Experienced in MS SharePoint.
• The ability to communicate effectively and professionally, with the confidence and gravitas to build excellent working relationships at all levels, with both internal and external stakeholders.
• Experienced in managing relationships with 3rd party vendors nationally and internationally.
• Development and delivery of comprehensive change management plans created to suit project and company specific objectives. Readiness for change, roles within the change process and delivering change to the business in a positive and inclusive manner. Experience using professional change management methodologies.
• Ability to learn new information and software quickly and keep up with rapidly changing products and processes. Possesses a flexible, creative approach, with the ability to find innovative ways to overcome project obstacles.
• Has strong communication and interpersonal skills with the ability to make good judgement and analytical decisions.
• Strong technical skills around software and infrastructure.
• Ability to operate effectively under pressure. Committed to achievement of objectives.

CAREER HISTORY:

Confidential

IT Project Manager

Responsibilities:

• As a member of a large Matrixed IT team I am responsible for the delivery of Software Projects across the House of Travel Business including all subsidiary companies.
• Projects range from annual software upgrades to bespoke development using our own in-house dev ops team.
• I am responsible for Preparation of the Business Case, Administrative setup and ongoing document maintenance, Project Plan creation and execution, Change Management Plan, assembly of, and the ongoing cohesiveness of the Project Team.
• Setup and running of Project Meetings including, but not limited to, Kick-off, regular scheduled governance, stand-up, planning, showcase and Post Implementation Review meetings.
• Leading House of Travel through the SDLC using a combination of Agile and Waterfall methodologies.
• I am responsible for the Project Reporting and for the timely escalation of issues as they arise. I maintain the ongoing relationship with external 3rd party suppliers to ensure they deliver as required. Ultimately, I am responsible for ensuring that Projects are delivered on time, to budget and scope requirements to ensure benefits are realised.
• I am typically running 1 large project and 2-3 smaller projects concurrently. In this role I have delivered:
• A migration of our API technology to the cloud environment (AWS)
• An accounts receivable and expense automation project
• I have assisted with and supported the company’s ongoing transition to an Agile environment and introduced new processes to streamline and improve the quality and accuracy of project reporting.

Confidential

Senior Consultant

Responsibilities:

• As a Senior Consultant I will drive the design, delivery and management of Confidential solutions for a client.
• As a multi skilled person, the Senior Consultant leads and supports as appropriate, delivery of these solutions across the detailed design, build and support phases, calling on the expertise of other members of the Montage team as appropriate to ensure customer expectations are met and/or exceeded at all times.

Confidential

IT Project Manager

Responsibilities:

• As a member of the IT Team at Arrow I am responsible for the delivery of Software Projects across the business to 350+ staff.
• Involved from the early stages of software projects I have worked on business analysis, gathering and documenting the information required to prepare a business case.
• I have then assisted with preparation of the business case defining time, cost, scope and quality requirements of the project to allow the Information Steering Committee to determine the viability of the project. Once a project has been given the green light to proceed I am responsible for setting up the project team, documentation and project kick - off meetings.
• Worked as part of the team to determine software application vendor selection, bespoke and to determine the most suitable development resource for bespoke software.
• Once a project is underway I maintain responsibility for the day to day running of the project.
• I manage project team meetings where I keep track of the project progress to plan and scope.
• I report on a regular basis to the Project Board sharing with them project progress and raising any issues that fall outside of agreed tolerances.
• I use proven change management methodologies to develop a comprehensive change management plan to ensure not only a successful project delivery but also to embed change into the organisation long term.
• I develop training documentation, create training plans and have also had extensive experience delivering training in many formats - classroom, video, user guides etc.
• Post project delivery I am responsible for closing the project which involves determining if objectives have been met, lessons learned workshops and facilitating the handover to business as usual. In this role I managed the scope, design and delivery of:
• An accounts receivable automation project which included a 3rd party supplier evaluation and selection process.

Confidential

Office Manager & Recruitment

Responsibilities:

• Manage team of 21 administration staff
• Creation and implementation of systems and processes