OBJECTIVE

• A multifaceted solution provider with vast experience in lean agile delivery, design thinking, business analysis, program/project management. Specializing in value solution delivery, agile mentorship and best practise adoption seeking a position to add value to the organization

SUMMARY

• Well versed in agile software development frameworks including user stories, Kanban, Scrum rapid prototyping
• Well versed in coaching numerous teams with various levels of agile maturity
• Several years of Lean Agile, Business Analysis, Project Management and change management experience
• Sound knowledge of Waterfall methodology, Lean Six Sigma, Rational Unified Process (RUP)and System Development Life Cycle (SDLC)
• Strong team player with ability to work well with others
• Advanced knowledge in enterprise agile community of practise and agile governance development
• Excellent interpersonal, written and oral communications skills with superior ability in engaging executive teams, subject matter experts, technical and business leads
• Advanced skills in BPMN 2.0, Lean Six Sigma implementation with strong skills in Confluence, JIRA
• Well versed in guiding and educating agile teams
• Excellent in working in a fast - paced environment with multiple interacting systems and processes
• Excellent in facilitating use of agile practises such as Kanban and XP
• Superior executive presentation and facilitation skills with excellent written and verbal communication skills; able to influence and make recommendations to stakeholders
• Well versed in Data analytics, KPI and dashboards using Tableau and QlikSense, MS Dynamics and CRM
• Excellent organizational and time management skills with ability to prioritize work, manage projects and deliverables efficiently and on time
• Strong ability in understanding and articulating complex concepts and ideas clearly to a diverse team across organizational units/levels
• Performance based self - starter with superior analytical and problem - solving skills
• Advanced skills in Microsoft Office: Word, Excel, PowerPoint, Outlook, Visio, Project and SharePoint

PROFESSIONAL EXPERIENCE

Agile Coach

Confidential

Responsibilities:

• Championed cultural change and promoted adoption of agile lean practises in line with organizational solution delivery strategies
• Coached and mentored new scrum team members and ensured adherence to agile principles and practises
• Coached Scrum Masters, business managers, project managers on agile values and practises
• Developed agile adoption materials, training guides and helped author newsletters for dissemination
• Participated in Enterprise wide agile adoption and transformation across U.S. and Canadian teams and sites
• Participated in developing agile SAFE transformation strategy by providing coaching, mentoring and partnering with agile leaders and coaches locally and internationally
• Observed agile rituals and scrum ceremonies to provide feedback and guidance to scrum masters, team members and stakeholders
• Fine tuned agile processes to achieve improvement within organizational culture
• Built solid relationships with business management, application managers and external vendors
• Analyzed a number of RFP materials and developed effective RFPs for the selected vendors to initiate solution delivery to customers
• Referenced internal delivery framework in delivering business analytics artifacts and functionalities
• Created process models, maps and sequence flow diagrams using BPMN 2.0
• Developed project estimates, including dev, QA and Business Analysis estimates to support project planning and development
• Demonstrated opportunities for BPI to key project stakeholders using process models, demonstrating how business processes support corporate objectives
• Performed root cause analysis and gap analysis effectively ensuring robust requirements and quality solution implementation

Agile Coach/ Scrum Master

Confidential

Responsibilities:

• Participated in Enterprise agile transformation and coordinated agile adoption for multiple teams locally and internationally
• Developed agile practise strategy and guides for company wide implementation
• Officiated several SCRUM rituals such as Iteration planning, retrospectives, periodic reporting, burn-up/burndown charts
• Assisted in integrating non-collocated delivery teams and streamlined communications and cultural differences
• Facilitated training and adoption sessions on agile and iterative practises
• Assisted the PMO in identifying gaps and cultural impediments in the adoption of agile practises
• Evangelized agile team success stories to executive leadership and guided executive leadership in agile best practises
• Effectively tracked various agile adoption and performance indices and reported findings to leadership
• Facilitated business review meetings and conducted senior management status update and trajectory sessions
• Accurately recognized portfolio/program opportunities and context and made appropriate solution recommendations
• Analyzed risk reports and conducted analysis to develop mitigation plans to ensure regulatory compliance
• Participated in the development of the Pharmacy dispensing end to end business process library accurately capturing business process to-be states
• Provided subject matter expertise in code merge workshops and solutioning sessions; ensuring alignment with business needs and program trajectory
• Effectively collaborated with development teams, external stakeholders and management; acted as an invaluable liaison between users and developers by demonstrating deep business knowledge

Agile Coach/Scrum Master

Confidential

Responsibilities:

• Participated in establishing the Lean Agile Center of Excellence to promote agile standards and practises
• Provided guidance for the team and product owner in iterative methods and the agile framework
• Provided guidance for teams moving to lean agile practises and assisted in removing impediments and promoted adoption of an agile mindset
• Participated in the development of the agile methodology strategy for TJXC Canada, provided training and guidance on agile framework within the TJXC environment
• Coordinated training sessions and developed training material, quick reference guides for associates in the Canadian division
• Mentored functional managers to understand productivity improvement opportunities within the new agile framework
• Accurately provided agile metrics to measure and monitor quality cost and time
• Set up retrospectives, spring reviews and sprint planning sessions ensuring on time delivery
• Facilitated daily stand-up meetings and helped in the maintenance of burn down charts
• Facilitated workshops for decomposition of solution features into user stories
• Developed effective story boards and Prioritized tasks towards Story completion using Kanban, Scrum Board and Jira
• Effectively served as Scrum Master and managed multiple production deployments
• Conducted business review meetings and progress updated sessions to senior stakeholders, business users and executives
• Liaised effectively with stakeholders at all levels to understand and define configuration specifications; accurately capturing dependencies and opportunities
• Achieved savings through reduction in resource allocation and improved turn around time by 4 days for Released/Unreleased sales processing through the implementation of the Sales audit digitization and automation of Released sales processing solution
• Achieved 37% reduction in expense ticket processing time through the implementation and adoption of new Infor expense management solution

Senior Business Analyst Consultant

Confidential

Responsibilities:

• Demonstrated exceptional ability in eliciting and analyzing business requirements by conducting requirements sessions, interviews, JAD sessions, focus groups, task/workflow analysis and surveys
• Provided subject matter expertise and maintained Canadian specific requirements documentation as part of the global Oracle Finance system implementation effort
• Provided Employee Central configuration support in logging and solving development issues
• Conducted large group training to diverse audiences to educate and inform users on new business processes management and operations
• Identified current as-is business structure and implemented and configured LMS to meet business needs
• Developed sound documentation to capture knowledge base regarding LMS function/structure and access
• Worked closely with our key stakeholders to negotiate process changes and ensure close coordination and completion of deliverables required to support changes to procedures and products.
• Proactively developed project status reports, plans and resource requirements, developed work plans to ensure timely completion of tasks
• Effectively developed and completed multiple Business cases for system enhancements and net-new initiatives from approved intake requests
• Ensured disaster recovery plans and strategies were in place and maintained optimal response times, and resiliency for business processes in response to a wide range of possible threats and crisis
• Identified performance trends and conducted mandated investigations and risk analysis for performance anomalies, devised mitigation actions with key Application Leads to reduce existing risk and challenges.
• Acted as a focal point for all requirement related issues, maintained requirements documentation
• Formulated and defined system scope and objectives through research and fact - finding combined with an understanding of applicable business systems and industry requirements
• Conducted internal and external walk-throughs with project coordinators, technical resources, product owners, and other stakeholders so that issues and solutions are understood.
• Drove multiple project through the solution delivery life cycle effectively, delivering on time and on budget solutions
• Created UML use cases, flow charts and tutorials for a self-directed transaction for the remittance procedures via wire transfer or personal Internet banking
• Communicated business and operational requirements to the selected 3rd party vendors & the Application Support team; to ensure the business/customer needs are adequately addressed through solution design.
• Effectively managed support issues and provided subject matter expertise to production support units
• Managed multiple project teams and quality assurance resources to ensure delivery of project objectives

Business Analyst

Confidential

Responsibilities:

• Project: The execution of the Confidential Renminbi (RMB) Commercial Savings Account in Canada to allow Canadian companies complete transactions directly in the Chinese currency.
• Participated in the enhancement of the overall IT solution delivery strategy, contributed to the alignment of the IT organization to business growth strategy and program delivery strategies by developing project visions, approach and business case
• Actively and effectively communicated project information to stakeholders, clients and project team
• Maintained client requirements and ensured timely delivery of solutions
• Developed benchmarking and performance tracking analysis to identify baselines and opportunities for improvements towards target state
• Elicited requirements, in creating the BRD and HLRD to establish a definite amount of acceptable currency on the Confidential Renminbi (RMB) Saving Account project platform to accommodate a specific class of customers for the proposed project during an end-to-end experience of the SDLC of the project.
• Developed mock ups and wire frames to better articulate solution approaches to stakeholders
• Validated solution design and processes against requirements and organizational growth strategy
• Actively participated in drafting and reviewing proposals, RFPs and PRPs
• Coordinated multiple activities and interactions between internal and external stakeholder
• Managed multiple projects simultaneously through the Systems Development Lifecycle from inception to rollout and into maintenance
• Conducted internal and external walk-throughs with project coordinators, technical resources, product owners, and other stakeholders to ensure understanding of solutions
• Effectively managed user relationships through the change management process, ensured implementation and adoption of new solutions were prioritized.
• Actively identified avenues for business process re-engineering which lead to increased process efficiency and product delivery