SUMMARY:

Certified Scrum Master with over Eight (8+) years in the Technology space and the last Five (5+) years as a Scrum Master. A genuine servant leader with skills in delivering projects through effective collaboration, relationship management, facilitating, coaching, and counseling Scrum teams to deliver business needs. Well - versed in working with cross-functional DevOps and Front teams. An expert in Agile principles who facilitate the formation, learning, and growth of multiple cross-functional delivery teams in developing a Lean and Agile mindset to be self-organized and highly productive while delivering quality products to their customers on a regular cadence within the shortest sustainable time.

SKILLS:

Pricing

Microsoft Powerpoint

Microsoft SharePoint

Cadence

Coaching

Customer Service

Customer Service Oriented

Unspecified drafting

Unspecified excel

Excellent communication skills

IVR

Leadership Skills

MICROSOFT WORD, PowerPoint

Project Manager

Retail Sales

SCRUM

SharePoint

Strategic Planning

Time Management

Agile

Project Plans

Team Lead

JIRA

Progress

DEV OPS

Project Coordinator

Offshore

Relationship Management

Customer Service Team

Kanban

Highly Organized

Excellent Written

Medical Management

Medicare

Test Plans

Invoicing

Devops

Metrics

Continuous Improvement

Change Agent

Problem-Solving

Very Organized

EXPERIENCE:

Confidential

SR. Scrum Master

Responsibilities:

• Maintained team's backlogs and worked with Product Owner on Scrum Artifacts such as Product Backlog, Sprint Backlog, and product increment.
• Also ensured each User Stories are well defined, meet acceptance criteria and managed numbers of deliverables possible.
• Facilitated all Scrum Ceremonies such as scrum daily standups, scrum sprint planning, sprint review (demos), sprint retrospective, release planning, and other related scrum meetings held with scrum teams and or with stakeholders.
• Facilitates scrum meetings for cloud architecture, infrastructure, and analytics teams.
• Organized and presented reports for management, stakeholders, customers and scrum team to ensure openness.
• Maintained Jira to ensure the transparency of the product backlog, sprint backlog, burndown chart and communicated team overall progress tracking burndown metrics, velocity, and productivity to management, stakeholders, and teams. Protected my development team from external interruptions and remove impediments that could affect their productivity and efficiency.
• Created an open and trust-based environment, which enhances psychological safety and creates opportunities for the team to maintain focus and continuous improvement.
• Worked with the Development team and Product Owner to maintain a prioritized and prepared backlog, plan upcoming Releases, and assist the team in drafting acceptance criteria and test plans.
• Held parking lot meetings for more detailed discussions following daily scrums as needed.
• This was great for the removal of blockers.

Confidential

Scrum Master

Responsibilities:

• Worked with Development Team to improve interpersonal and intra-team communication.
• Facilitate all Scrum ceremonies and other scrum meetings as needed. Ensured we followed the ideas of transparency, inspection, and adaptation.
• Collaborated with the Product Owner and Scrum team during backlog refinement to ensure PBIs are prioritized properly based on time, business value, and complexity.
• Encouraged Team commitment, respect, courage, openness, and resolve conflicts. Led offshore and onshore teams in Scrum of Scrums.
• I invited lead developers to give Multinational teams the chance to collaborate to help birth newer ideas and processes through knowledge sharing. Built a trusting and safe environment where problems can be raised without fear of being judged, with a focus on healing and problem-solving.
• Maintain and report metrics to track sprint capacity, velocity, burn-down chart through Jira

Confidential

Scrum Master

Responsibilities:

• Helped teams to be self - organized and self-managed.
• Facilitated all scrum ceremonies and other Scrum-related meetings when needed
• Assisted teams in removing impediments to ensure that the development team is one and improved processed to ensured complex products delivery.
• Proactively dependencies and mitigate risks by Identifying reporting needs and cadence. coached the development team and stakeholders on how to use Agile/Scrum practices to enable the team to save cost and time.

Confidential

Scrum Master

Responsibilities:

• Facilitated scrum ceremonies (backlog grooming, sprint reviews, retrospectives, release planning, bug triage meetings, product discovery sessions, etc.)
• Ensured agile concepts and principles were adhered to by the scrum team and business stakeholders.
• Worked with other scrum masters to Coordinate and synchronize project plans, activities, and dependencies of parallel projects, making sure work was continuously in sync.
• Implemented company policies, technical procedures, and standards for preserving the integrity and security of data and reports.
• Coached team members to understand the scope of the work, assed optimism on meeting sprint goals, and understand their shared accountabilities towards delivering committed work.
• Fostered a climate of collaboration between the teams, client executives, and delivery managers

Confidential

Project Manager

Responsibilities:

• Monitor competition of various projects by gathering current marketplace information on pricing, new product, delivery schedule, mechanizing, and techniques Worked with various members of my team to make sure organization goals are met and projects requirements are followed Planned, coordinated schedules, and review risks to make sure client's needs are met.
• Assisted the organization with transitioning from paper invoicing to IVR and point-of-sale systems, which resulted in overall efficiency.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

Confidential

Project Coordinator/Team Lead

Responsibilities:

• Ensured various projects are completed by monitoring day to day activities of team members.
• Managed deliveries and team success in making sure that customer service team meets customer's needs
• Worked with various members of my team to make sure the organization goals are met and projects requirements are followed and customer satisfaction is prominent
• Coordinated schedules and reviewed risks to make sure customer's needs are met.
• Coached and mentored team members to ensure an excellent outcome.